FloorGurus.com

I’ve had nothing but problems with my floor since the beginning. When they first installed it, they laid the wrong flooring in one section, which they later came back to correct. About six months in, the floor started buckling, and when they returned to fix it, they cut the tongues off the flooring and glued it down. Now, three months later, all of the thresholds are coming loose, the transitions to the carpet in the other rooms are exposing sharp carpet tacks, and my floors are buckling, missing chunks, and peaking! My floor is only about a year old, and this should not be happening. I’ve spent $9,000 on this floor, and now I’m being given the runaround about getting it fixed. They’re telling me to wait for the “manufacturer” to assess the issue, but I strongly believe the problem lies with the installation. Their customer service has been terrible, and at this point, I want an entirely new floor.

Carpet and installation is great. Hardwood installation and blend in was good and you could not tell where the new wood was put in. For the finishing, instead of staining the wood and then putting clear poly, they put down poly with stain mixed in to match the color. I guess that is cheaper and quicker although I am not entirely sure of the reason. However the color is not as even as the other method and, if you scratch the surface, the unstained white wood shows through. I will not buy furniture finished this way for the same reason.

This was a big project, basically needed to re-do flooring in most of our 2000 sq home. We had gotten a few estimates, but did not have a comfort level with anyone we had dealt with. We met Josh at Home and Garden show, and were immediately impressed with his professionalism and level of experience. He spent a lot of time with us in the showroom to assure that we got the most for our money. Prices were very competitive. The installation crew was equally wonderful. They actually started a day early and finished early as well. Good luck finding that these days. The workers took great care of our furniture and left the house spotless. Anyway, FloorGurus are highly recommended. They make a big project painless!

Three people came to complete the project, they were like worker bees, each one of them handling different parts of the project. They were polite, and very efficient in completing the installation of the remaining hardwood flooring. It looks great and after some painting and empting two bedrooms, we'll be contacting Josh for carpeting of these two bedrooms that are full of furniture at the current time.

unknown

Did good work, just took way to long to get it done. Hard to get a hold of and hard to get them to do work

Owner stayed with his crew the entire time and worked with them. All was done well and professionally. They were careful in moving and replacing furniture, and vacuumed afterwards. Estimate was exact and they finished in the time stated. The carpeting looks very good and I'm pleased with the quality.

He's on Angie's List. They did an excellent job. They ran into some moisture problems and fixed my floor joist in those areas. They know a lot of the contractors. He said it would take two to three days and he was on time with that. The flooring went exactly as he said it would. He was well equipped to handle the problems that he ran into. He did an excellent job on the ceramic tile.

We are so pleased that we are having Floorguru's come back to do the bathroom and laundry room upstairs also in vinyl. They were not only the lowest bid, they did not sell me a product that I didn't need. Josh brought samples to the house so we didn't have to go to a store to look at products. The only other thing is that there was not a lot to choose from. Fortunately he had exactly what we wanted.

The job was rather complex and we felt kind of like nomads.   One point for anyone considering re-flooring is to get boxes and move as much personal stuff out of your house prior to the start of the project.  Otherwise, this job went very well.

Excellent work and pleasure to deal with.

Our initial reason for contacting FloorGuru's was to refinish and stain our first floor hardwoods.  We shopped around for pricing and FloorGuru was by far the cheapest offered.  Although skeptical about the pricing and if this meant a compromise of service we selected them for the work.  We could not be happier.  The quality was top notch, service was great and communication was never an issue.  All of this was important to us because we did the majority of our business from another state, traveling to and from our home in SC to check on work and progress.
We would highly recommend Josh/FloorGuru's based on our experience.  The work was timely, Josh has many business connections that led to other work being done in our home at time of service, price was very reasonable and communication was top notch.
We will be using this business again in the future.

The work that FloorGurus did for us went great! They did exactly what they said they would do, and they did it in a timely fashion. They came to our house good and early, worked hard, took a brief break to eat, and went right back to work. The installers they brought in knew what they were doing and came to work and get the job done! I could not be more pleased with FloorGurus and the quality of their workmanship. We only wish we had known about them to begin with! Maybe our house would be complete by now. Instead, a project that was started on April 22, 2013, remains incomplete and our home in disarray and our nerves frazzled. If you are looking for a reputable company with reliable folks who keep their word, then look no further than FloorGurus. They'll do right by you!

The first day of install was a whirlwind of activity as the guys from Floor Gurus knocked out the family room, hallway, and part of the living and dining rooms.

The job was completed on time and as promised. My floors look great and I couldn't be happier with the work. I will recommend Floor Gurus to my friends and family. I would use them again in the future.

Working with Patrick was great! He was extremely professional and more than happy to answer all my questions, even after he and his team finished the job. All of the guys he brought in were wonderful. My wife was very happy with all of the guys and the work they did. Thanks so much.

Josh gave us a fair estimate on costs and followed through with a quality job. I would definitely use them again.

I recommend the very highly.....They know their business!!!!

Kitchen and Den flooring and Hall carpeting. Outstanding service and workmanship.

Only 2 items were of concern.

1. He had to start a day later than we originally planned.

2. It would have been nice to have been warned about the amount of dust to allow us to cover our furniture.

Having pulled up the carpet on the entire first floor of the older home we just bought, we found the floor had a huge slope. The first floor guy to come out said it was so complicated, he would suggest going back to carpet and he didn't want to take on the job. We contacted Home Depot, and after much hanging on and waiting, got a ballpark quote.
I signed up for Angie's list and found/called Josh Reid with The Floor Gurus. He came out and gave me an assessment. He immediately corrected the first guy and said the floor didn't have a slope or dip, it had a swell over the main joists, causing it to seem like a slope or dip near it. He said he could fix the issue, but wouldn't be able to make it perfect. I appreciated his honesty, and he gave me a quote that was substantially less than the Home Depot quote. I hired Floor Gurus.
Josh and his team came out and once they pulled up the subfloor to 'shave down the swelled joist', they found another subfloor, which is done a lot in older houses. They came up with a new plan and two and half days later when I came to inspect the job done, I was astonished with how beautiful it was and how much they'd reduced the floor issue. It was corrected to the point that no one will ever know its there.
The team were friendly and worked fast and hard. I had a lot of brand new items I'd bought and stashed in the closets, and though those closets were opened, my articles weren't touched, so shows they were very trustworthy. They cleaned all their mess, leaving my house meticulously clean.
I would use Josh and his Floor Gurus again any day!

Excellent service.

I had attempted to contact 3 other floor installers and none followed through, so needless to say, I was very frustrated. I received Josh's number from a friend of a friend and I contacted Josh Reid, from The Floor Gurus, for an estimate to install hardwood flooring in my two secondary bedrooms. I had existing hardwood in the rest of the house, so matching the color was an issue. Josh promptly got back to me, explained my options, showed samples which were in his truck and gave me an estimate. I had existing hardwood in the rest of the house, so matching the color was an issue. Josh promptly got back to me, explained my options, showed samples which were in his truck and gave me an estimate. The wood was ordered and took a couple days to come in, was delivered to my home and installed the next day. I couldn't be more pleased with the floor, the company, the installers and the entire experience. It is a very close match to the rest of the house and looks so pretty that I am reluctant to put any furniture back in the rooms!! I just walk down the hall, look in and smile. I would not hesitate to recommend this company!!