R&L Stone & Marble

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It’s beautiful and they are excellent people to work with.  They did an awesome job.  There was a problem with one of the counters so they took it back and fix it.  They came back again and put it back in.  It’s a beautiful work.  The plumbing is working fine and mo leaks.  The company’s owner is an awesome guy and I really like him.  The work look awesome.

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After the installation, I looked at the vanity top and undermount sink.  The counter top fit well and I did not see anything wrong in the sink but did not touch anything because the caulk was still wet.  When all the bathroom work was complete and no more workers needed to come in, I did a final cleaning.  As I wiped the counter I found a small chip in a back corner and some strange splotches which could be seen depending on the angle and light.  I felt something at the back of the sink while wiping it out which was a fine scratch in a vertical line.  My general contractor inspected and called ProSource so they could contact R&L.  It took several weeks and more than one follow up by my contractor through ProSource before Tim at R&L made contact with anyone.
Tim, my contractor and I met in mid January.  Tim said he would contact the counter top material representative about the odd color variance in the counter.  He said the chip in the counter and scratch in the sink were not there at installation and blamed them on the plumber who installed the fixture and hooked up the plumbing.  He said plumbers are often responsible for damage such as I found.  I asked if there was a way to repair the chip and he said he would ask the rep.  He did agree to replace the sink.  
At the end of January, I met with Tim and the rep.  The rep said that the color variance occurs when the protective cling sheet is separated from the stone material.  He applied some solutions and cleaned the stone to make the splotches disappear.  He recommended a way to smooth out the chip.  Tim said he would be in touch about the sink.
From January to the end of June I did not hear from Tim. I left a phone message and he did return the call.  He said he had recently seen a note on his desk about the sink replacement but had been busy.  We agreed on July 1 and he said he or the installers would confirm before arrival.  No one called but two men appeared at the door on July 1.  They had no name badges or company shirts and no name on the van.  I did open the door and one said they were there to replace the sink.  I asked if they knew what to do about the chip in the counter and they both said no.  I relayed what the manufacturer's rep told Tim and me. There was a loud announcement from the man under the sink at one point and when I asked what was going on, the other man glossed over it and said it was nothing. The sink was replaced and the counter had apparently been addressed.  When I lightly ran my hand around the sink it felt smooth.  Since the bathroom is used only by overnight guests, it was a couple of weeks later when I ran water in the sink while cleaning.  As I put items under the sink I saw a small accumulation of water directly under the sink drain line.  While running the water, I saw water slowly running down the drain line.  While polishing the stainless steel sink faucet I found small indentations in the metal which were never there before.
I sent Tim an email explaining the leak and faucet damages.  He replied that it had been too long since his men had installed the sink for him to do anything about either issue.  In subsequent writings, Tim again blamed the original plumber and claimed that he informed ProSource that a plumber needed to meet his men when the sink was replaced.  He also claimed that his men called him on the day of the service call to report that there was no plumber present and that he told them if I insisted, they could reconnect the sink pipes but he would not be responsible for any leaks.  I checked with ProSource and the manager said they had not heard from him about the sink replacement or having a plumber present.  Neither my contractor nor I had heard anything either.  His men never mentioned the word plumber to me.  My plumber fixed the drain line leak.  He said two pipes were not tight.  He applied a tape wrap to the threads on one pipe and then connected the two.
 
Since my new bathroom had been used only by family guests before the sink was replaced and I cleaned it after use, I can say with certainty that the faucet was not damaged before the R&L men replaced the sink.  The drain pipe did not leak before the sink was replaced.   There are several good reviews for R&L.  None of them involve an issue with product or installation.  There is one review where there was a big problem and Tim did nothing. Tim does not do well with problems.  From my perspective, he does not take responsibility for ANY problems.
   
In an attempt to arbitrate this issue, Tim sent answers to my issues that were inaccurate and he sited conversations which cannot be proven.  When Tim is hired directly by a customer, there is a contract.  I had no contract with him and therefore had no way to know any stipulations which may appear in his contracts.  He stated that the job was small and referred to the fact that it was not worth much money to him.  His words indicated that he would not spend time on problems if he could avoid it.
Since his workers automatically reconnected the plumbing drain line when they installed the sink, I believe that the leak is the responsibility of R&L Stone and Marble.  Since there were no workmen in the bathroom since completion except those sent by R&L Stone & Marble, I believe that the faucet damage is also their responsibility.  I will amend this review if my costs for damages are reimbursed.

Tim and his team replaced the cultured marble tops we had in our bathrooms.  It was very nice to work with a professional crew that did what they said they were going to do in the amount of time and for the price they quoted.

Seth created the templates for our countertops and island, he was very quick but very detail oriented. Great customer service. He explained the entire process of what we should expect when the installers arrive. The installers Josh and Presley arrived first thing on Wednesday morning and introduced themselves and explained what the process was. They removed my counters, then brought in the granite. Put into place and once all pieces were in the house, they started measuring to make sure they had everything in place perfectly. They measured at least 3 times before putting the caulk underneath to hold them in place. I was very impressed with all of their customer service skills, their work ethics and their attention to detail in everything they did. I highly recommend R&L Stone & Marble and would use them again.

They arrived on time on the day they said they would...came in, introduced themselves and explained the process.  Once that was done, they got to work immediately removing the old counters and backsplash. They gave me time to clean behind my stove (thank you!) and then started bringing in the granite. Once it was all brought in they started measuring and double, triple checking everything. We had one seam to be glued and it's hard to see where it is unless you look specifically for it. The sink installation was a breeze...cut the hole for our new faucet and put it in place. All with a smile on their faces. Any time I had a question they answered it completely. I would use them again and again for stone work in our home and recommend them highly to others.

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My contractor did most of the leg work but they were fine. When I called them again about having them come back and do some other stuff, they asked me to let them know when. We are going to be putting a vanity countertop for which I will call and ask them a quote. I did not really deal with them too much besides my follow up call; he was fine on the follow up call. The first time I left a message, I never hear back so I had to call again.

Tim was easy to reach and first visited our house to take measurements and provide a general estimate. He then met us at a granite/stone yard and helped us through the selection process. Once we chose the granite he arranged the installation through one of his subs which went very smoothly. In short our kitchen looks great. The pricing was a key selling point in comparison to "boutique" outfits in Charlotte, yet we feel we sacrificed nothing in quality or appearance. Just keep in mind he does only the countertop itself and you have to separately and independently arrange any plumbing, backsplash, etc.

Have used R&L stone previously with very satisfied results.  When we decided to remodel two bathrooms, R&L was the logical choice based on our previous experience.  The installation went smoothly and the installers were very professional and courteous.

Tim from R&L Stone was the perfect choice for our kitchen countertop job. He was responsive, gave us a quote as quickly as possible, and was available to meet at the warehouse to help pick out the granite. He gave honest advice on various pros/cons of the project and was also flexible on scheduling when our timing didn't work out as planned. Honest and easy to work with. Thanks Tim!

It went very well.  I was very pleased with them.  I would recommend them.

Tim and  his crew  were terrific.  They were very professional and the  counters look great. Already planning to have R&L do the master bath.

I first approached R&L Stone looking for a granite remnant for my 2 bathroom vanities.  The owner worked with me to find another customer willing to split the granite slab cost with me as I only needed less than half a slab for my bathroom.   Tim (owner) was very responsive to my questions and I appreciate him working with me to keep the cost down.  I asked to have a say in how the template was laid on the slab before it was cut, and the response was "no problem".  The installers came on time, acted professionally, and cleaned up afterward.  I had a very positive experience working with R&L Stone and would not hesitate to recommend them to others.

Tim returned my call on a Friday, met me at his shop Saturday to pick out granite.  His guys were at my house Monday morning measuring and fabricating my countertops Monday afternoon.  Countertops were installed Wed morning and Tim followed up with me Wed afternoon to see how I liked the work.  I can't say enough about how great it was to deal with an engaged service provider who blew my expectations away on service, costs and timing.