
Edgewater Pools, LLC
About us
Full service pool construction services, pool remodeling, pool repair, custom homebuilding, home additions. Fiancing available to our customers.
Business highlights
Services we offer
We specialize in the construction of concrete swimming pools and spas, and complete pool remodeling. We specialize in complere design and management of pool and home construction, and grills. Installation of fencing and landscaping., fireplaces, inground vinyl swimming pools, porches, sunrooms, vinyl liner replacement
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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Rick did meet me at my home as scheduled on 4/8/16, two weeks after the initial contact. He was polite and professional and seemed willing to work with us on how to minimize the cost of the repairs, so we were excited to work with Edgewater despite the initial lack of responsiveness. Rick said he would get an estimate together in the next couple of days. 10 days later I had heard nothing so I texted Rick for an update. He replied immediately with a cost for the vinyl liner. I asked about the additional work, he sent another text to confirm what I was looking for an estimate on. Another week passes with no response. On the 26th I texted again for an update, no response. Texted again on the 27th, no response. Called the office on the 28th and was told my message would be passed along ... still no response.
It appears this company focuses on building new pools and this project was somewhat smaller than their usual job (although still in total probably >$6K). I also understand this is probably an extremely busy time of year for building new pools, however, that does not excuse the lack of responsiveness, failing to meet commitments, and lack of respect for a potential client's time. Would be much easier for all involved for the company to just say they are too booked to take on new work (assuming that is the case) as we are now 6 weeks closer to swimming season and starting from scratch looking for a new company to get our pool into shape.
"We just received this review today and was quite surprised. Yes, Spring and Summer are very busy for our company, but there is no excuse for this level of follow-up. We will take this constructive criticism and work to improve our level of follow up. Our goal is always complete customer satisfaction and that includes potential customers that we have not worked for."
They were very patient and worked with me through multiple options and turned our leaking pool into our summer oasis!
They are not the cheapest if comparing prices, but they do things the old fashioned way which is to do the job right!
wishes, desires and happiness, as they're top priority. Beginning with the design phase, they put all of our ideas and their input into their computer program enabling us to really see how it will look. The program shows to scale the pool and house. The next phase was the clearing and digging the spot for the pool, laying the rebar, plumbing etc. The guys doing the work were very fast. Then the finishing of the pool with gunite, tiles, concrete and so on. We choose "Pebble Sheen" for the final coating of the inside of the pool. It looks and feels great! The water tanker showed up when expected and filled the pool up within an hour.
The Edgewater team got all the systems up and running right away and had all the water balanced and ready in no time. They have been very easy to contact with questions and a couple of tweaks with our systems that we asked for. Service has been excellent!
We would recommend Edgewater Pools to anyone thinking of a new or redo of an inground pool.
"Thank you so much for the kind comments. We love to share this with our team so that it reminds us how important it is to provide great customer service. We truly get enjoyment by building great swimming pools and working with great customers!!!"
"Thank you [Member name removed]! We have a great team and do truly care about our customers and the beautiful pools we design and build."
"Thank you for the kind review. Because we are locally owned and live in the area, it is important to all of us here to over deliver and build good customer relations."
We spoke to a number of pool installers before deciding on Edgewater. We felt that the Edgewater representatives added a lot of value by not pushing options that were emphasized by other installers. They directed us toward proven products and materials and provided a number of different designs from which to choose. They were patient. Other installers used the "sign today or lose this incentive" approach. Edgewater was up front with their pricing and encouraged us to check around and compare quality for quality. When doing so, we found there really was a difference in the various proposals and products.
Once the contract was signed, work began right away. We were updated, at least, weekly on what was completed and what would happen next. They did what they said they were going to do when they said they were going to do it - no surprises. There were also no surprises with the billing. They charged exactly what they said and there were no suspicious overruns, like we have seen on so many other projects we have done at the house.
Now that a swimming season has passed, I can say that we would do it all over again and not change a thing. Our backyard is very inviting, no matter the season. Our memories of the process are positive ones and the memories we are making with family and friends with the new pool are just beginning. Thanks, Donnie and team, for a great job!
"Thank You [Member Name], you said it best. This is what our team strives for. Great communication, honesty, and professionalism!"
"To clarify, our firm did not build a pool for this reviewer. This is a neighbor of our customer. Our customer who is referenced in this review is 100% satisfied with our team and has given us glowing reviews. Our firm does hold and has held Contractor licenses in NC and SC as listed on this site. We invite you to check for yourself at the NC General Contractors Licensing Board. Their web address is http://www.nclbgc.com. You can enter Edgewater Pools or our license number that is listed in our credentials on this website (70544). Our team does excellent work and invite you to call us and ask for our long list of happy customers to see for yourself!"
"[removed member name], it is unfortunate that we did not respond to your request. We do receive a tremendous amount of calls and request during the summer pool season and do our best to follow up with each one. We were not able to locate your request and hope that if you have not selected a builder, that you would give us another chance to earn your business."
We had contacted the provider in May 2013, they came recommended by our home builder. We met at out new house site and went over plan and put down a deposit. When we were ready to put in the pool in Feb 2014 we re-contacted Edgewater and Ken came out to go over the plan. We agreed on a larger size pool and Ken said he would set up a time to see a pool and get us the new plans in the next few days. We never heard back from him. We emailed and called him several times over the next 6 weeks and were told he was out of town, plans had been emailed etc. but we never received anything. After calling the main office to get our deposit refunded we were told that Donnie (the owner) would contact us - it never happened. After we contacted Edgewater a few more times we got our refund check for the deposit. We never heard why they were so unresponsive but we are now 8 weeks behind where we thought we would be in this process and are now looking for another pool company. I would never recommend them, very poor customer service and no communication.
"Most of our business comes from happy customers that we have worked with over the years, including this site. This situation was a bit unusual in the fact that our customer contracted with one our designers last year while they were waiting on a home to be built. Their home was completed and we did not hear from the customer for some period of time and we failed to follow up as we should have. I was given notice in early April that they wanted to cancel their contract and we have already sent them a 100% refund. After reading this review, I did call and offered to step in and give first class service and try to make up for our miscommunication. We do build excellent pool projects at a great value and we have a long list of satisfied customers."
He advised that Ken would call and come by the house to appraise the job. Ken did call and met me at my home. He spent maybe 10 minutes looking at the existing pool, took no notes, no dimensions. He advised that he would get back to me the following week with an estimate. He never called. I called again and left a message with Donnie about the promise of an estimate. He never returned my call either.
if they do not want the job, why tell you they will get back to you. He obviously is either busy now that the economy is better, or they do not want to do remodel work.
I will not call them for any work in the future and will be sure to advise others of my experience and not to use them as well.
"[member name removed], I am sorry that we did not get back to you. I do know that Ken did visit with you. I just do not recall getting the second call from you. I will be contacting you to see if there is any way we can earn your business back."
Their fencing contractor is the best I have ever worked with and did an outstanding job. The concrete decking installation was outstanding (even inspectors made comments in the positive). The pool is efficient, beautiful and is clearly quality work. Everything worked as advertised and we are very happy with our new pool. We had some irrigation issues and I think everyone must always do their homework and ensure that you are covered to deal with issues of this type up front with the pool company as this can be a big issue in the future. Edgewater helped us with this challenge but we did need to bring in a landscaper to address a couple of things we needed.
We are very happy with Edgewater and would recommend them to anyone and already have done so with many friends looking to build a pool in the near future. We also felt we made a good decision going with a salt based system, upgrading the size of the standard deck (huge upfront focus to ensure you have room for patio furniture), adding a jumping rock and widening the standard access point if you expect to have multiple kids accessing the pool simultaneously. We are very happy with all of those decisions and would urge everyone to make the same considerations to match your needs.
"Thank you [member name removed]! We appreciate your business. We do share this information with all our team so that we can continue to make improvements with our service."
"Thank you [removed members name]! This is what we strive for as a team. We share this information with all our employees to develop a culture where we learn from each customer that we work for."
Despite the fact that the weather this summer was horrible and that it was installed during peak season I feel they worked as efficiently and quickly as possible.
I am very please with final project. They did a great job on both the pool and the concrete decking. They have transformed my backyard into an amazing summer hang out where I love to spend time with my family.
Ken and his crew did a very good job. They have even come out on Saturdays to work as needed.
I would do business with them again.
"Thank you [removed member name]! I will pass this on to our hard working team. Our referral business continues to grow with help from great customers like you."
Licensing
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