
Edgewater Pools, LLC
About us
Full service pool construction services, pool remodeling, pool repair, custom homebuilding, home additions. Fiancing available to our customers.
Business highlights
Services we offer
We specialize in the construction of concrete swimming pools and spas, and complete pool remodeling. We specialize in complere design and management of pool and home construction, and grills. Installation of fencing and landscaping., fireplaces, inground vinyl swimming pools, porches, sunrooms, vinyl liner replacement
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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93% | ||
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They were very patient and worked with me through multiple options and turned our leaking pool into our summer oasis!
They are not the cheapest if comparing prices, but they do things the old fashioned way which is to do the job right!
wishes, desires and happiness, as they're top priority. Beginning with the design phase, they put all of our ideas and their input into their computer program enabling us to really see how it will look. The program shows to scale the pool and house. The next phase was the clearing and digging the spot for the pool, laying the rebar, plumbing etc. The guys doing the work were very fast. Then the finishing of the pool with gunite, tiles, concrete and so on. We choose "Pebble Sheen" for the final coating of the inside of the pool. It looks and feels great! The water tanker showed up when expected and filled the pool up within an hour.
The Edgewater team got all the systems up and running right away and had all the water balanced and ready in no time. They have been very easy to contact with questions and a couple of tweaks with our systems that we asked for. Service has been excellent!
We would recommend Edgewater Pools to anyone thinking of a new or redo of an inground pool.
"Thank you so much for the kind comments. We love to share this with our team so that it reminds us how important it is to provide great customer service. We truly get enjoyment by building great swimming pools and working with great customers!!!"
"Thank you [Member name removed]! We have a great team and do truly care about our customers and the beautiful pools we design and build."
"Thank you for the kind review. Because we are locally owned and live in the area, it is important to all of us here to over deliver and build good customer relations."
We spoke to a number of pool installers before deciding on Edgewater. We felt that the Edgewater representatives added a lot of value by not pushing options that were emphasized by other installers. They directed us toward proven products and materials and provided a number of different designs from which to choose. They were patient. Other installers used the "sign today or lose this incentive" approach. Edgewater was up front with their pricing and encouraged us to check around and compare quality for quality. When doing so, we found there really was a difference in the various proposals and products.
Once the contract was signed, work began right away. We were updated, at least, weekly on what was completed and what would happen next. They did what they said they were going to do when they said they were going to do it - no surprises. There were also no surprises with the billing. They charged exactly what they said and there were no suspicious overruns, like we have seen on so many other projects we have done at the house.
Now that a swimming season has passed, I can say that we would do it all over again and not change a thing. Our backyard is very inviting, no matter the season. Our memories of the process are positive ones and the memories we are making with family and friends with the new pool are just beginning. Thanks, Donnie and team, for a great job!
"Thank You [Member Name], you said it best. This is what our team strives for. Great communication, honesty, and professionalism!"
Their fencing contractor is the best I have ever worked with and did an outstanding job. The concrete decking installation was outstanding (even inspectors made comments in the positive). The pool is efficient, beautiful and is clearly quality work. Everything worked as advertised and we are very happy with our new pool. We had some irrigation issues and I think everyone must always do their homework and ensure that you are covered to deal with issues of this type up front with the pool company as this can be a big issue in the future. Edgewater helped us with this challenge but we did need to bring in a landscaper to address a couple of things we needed.
We are very happy with Edgewater and would recommend them to anyone and already have done so with many friends looking to build a pool in the near future. We also felt we made a good decision going with a salt based system, upgrading the size of the standard deck (huge upfront focus to ensure you have room for patio furniture), adding a jumping rock and widening the standard access point if you expect to have multiple kids accessing the pool simultaneously. We are very happy with all of those decisions and would urge everyone to make the same considerations to match your needs.
"Thank you [member name removed]! We appreciate your business. We do share this information with all our team so that we can continue to make improvements with our service."
"Thank you [removed members name]! This is what we strive for as a team. We share this information with all our employees to develop a culture where we learn from each customer that we work for."
Despite the fact that the weather this summer was horrible and that it was installed during peak season I feel they worked as efficiently and quickly as possible.
I am very please with final project. They did a great job on both the pool and the concrete decking. They have transformed my backyard into an amazing summer hang out where I love to spend time with my family.
Ken and his crew did a very good job. They have even come out on Saturdays to work as needed.
I would do business with them again.
"Thank you [removed member name]! I will pass this on to our hard working team. Our referral business continues to grow with help from great customers like you."
The negotiation process began in September and should have been an early indication on how the project would go. In order to complete the pool by summer we needed to break ground in January or February. Edgewater was so busy at the time that the sales person assigned to our account was actually a pool designer. He had no negotiation authority, had to go back to the owners for every little question, and we would spend days waiting for answers.
Once the contract was finally executed the foreman came on-site and we soon discovered that the beautiful design that we loved couldn't even be built on our lot (remember they supposedly shot the grade during the sales process). So again, we spent a couple of weeks negotiating changes and pool placement. This resulted in us having to cancel a proposed patio that went straight to the pool decking and having to put in a wood deck (added expense #1). In addition we now had to build a paved pathway from the wood deck to the concrete pool decking (added expense #2). Finally, we also had to bring in additional loads of dirt (added expense #3), renegotiate the amount of concrete for the pool decking (added expense #4), and change the design of a firepit area (added expense #5).
After completion we had a leak in the pool and had serious yard drainage issues that had to be addressed. Edgewater helped with both.
I am a Project Manager by trade and deal with contractors on a daily basis... this was by far the most painful and disappointing project that I have ever been a part of.
"We do appreciate all the reviews that we receive. This is one that we learn from. The (Member name removed) were good customers that were referred to us from one his neighbors. Setting proper expectations and good communication follow-up is our top priority. You will see that from reviews from our more recent customers. Our ownership team did visit the (Member name removed). We worked through the two issues to their satisfaction and hope that they will reach out to us in the future for warranty or service issues."
"Thank you [member name removed]! Your brand new swimming pool looks beautiful. We have found that if we update all customers and employees each week of our schedules, the process flows in a more organized manor. Let us know if you need us!"
"[removed member name], thank you for taking the time to rate our company. We take this information and reflect on what we could do to improve our customer experience. We do appreciate the new potential business that you have sent out way."
"Our company has an extensive background in homebuilding and understands the value of communication during the construction phases. Our goal is to work with the homebuilder so that we do not interfere with their schedules so that we work together to build a quality product on time."
During construction the crew was polite and diligent in all their efforts. We were sent weekly written updates on progress, which was extremely helpful for the weeks when we were out of town - many times Donnie would go out to the house and send pictures so we could see the progress.
The overall experience was great and most importantly we now have a beautiful pool with a surrounding patio and outside kitchen that we have been enjoying with family and friends for several months.
I would HIGHLY recommend Edgewater Pools. They are responsive, perform excellent, high quality work, and customer service is definitely a priority for them.
"Thank you for the kind review (removed member name). Our owner emails each customer each week to give an update of the weekly schedule and ask for feedback or concerns. He copies all related employees each week of the correspondence so that we are all on the same page. Our weekly communication with each customer provides a level of professional that we strive for with hopes of providing a great building experience."
the installation started that I warned the representative about. We had
drainage issues after the installation, which they attempted to
address. Results were not good, since the concrete decking had already
been poured incorrectly.
Update: The president of Edgewater Pools contacted me regarding my negative review, came out to see what the problems had been. Since I had already worked on the drainage problem, he agreed to give us a deep discount on a waterfall that we wanted.
Update. 2/1/16. We have had horrible followup from Edgewater. They did install the waterfall, which we paid half of. After one of their employees basically ruined the waterfall, it was completely replaced, and now the replacement is faded, even after they have tried twice to repair the finish. The last repair was never completed. Now we have a leak in piping under the concrete decking, which they said would not be covered under warranty, Because of the original poor decking installation I also have water problems under my house. Poor installation, poor followup and poor warranty.
"I am one of the owners with Edgewater Pools. I was quite surprised to see the critical review. (deleted member name) has been a great customer and has actually recommended two very good customer that have since built with our company. I called and visited (deleted member name) at his home and we had a nice visit. I could see that we did not meet his expectations with his drainage concern which were minor but frustrating to him. We did come back to grade and install additional drains right after the pool was complete, however not quite to his satisfaction. In the end, he has a beautiful pool and I offered to do some additional work for him at no charge as a gesture of good will and hope that he will continue referring good customers to us."
Licensing
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