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Carolina SGO LLC
Window Glass Installation or Replacement Service, Mirrors - Install or Replace, Glass Shower Door or Enclosure Installation,
About us
You can put your trust in Carolina SGO. We are 100% Family Owned & Operated. We provide personal service and exceptional quality. All of our services and products are guaranteed. We have a combined experience in our industry of nearly 50 years. Our unparalleled service, competitive prices, and overall value are why our loyal customers will not go anywhere else. We look forward to serving you. The name you can trust. Industry leading warranty. Price Match Guarantee. Come visit our beautiful showroom.
Services we offer
Sales, design & installation of frameless tub & shower doors. Closet organization. Storage systems. Custom glass & mirror.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.954 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 98% | ||
| 0% | ||
| 0% | ||
| 2% | ||
| 0% |
Showing 1-25 of 54 reviews
Kim R.
Sep 2017
Recently I have had quite a few contractors doing work around my home. I can honestly say that Carolina SGO has been the most professional, dependable, and easiest to deal with. This is a company that takes pride in their work; something that is hard to find in most contractors. I absolutely would recommend them for your shower door needs. They did a beautiful job and it is amazing how much difference a frameless shower door makes on a bathroom. A wonderful group of people.
Response from Carolina SGO LLC
"Thank you very much for the kind feedback! We are always striving to improve our business and always value our customers. Positive feedback like this makes us feel proud of what we are doing. Thanks again! The Taylors - Carolina SGO"
Stephanie M.
Jun 2017
It was a great experience and the work is absolute quality! They showed up right on time for all appointments, took their time to get exact measurements, were careful and clean with both the removal and the installation and their customer service response is one of the fastest I've seen. After the first measurement, I decided to remove the trim tile and have glass tile installed and Carolina SGO is so precise with measurements that rather than take a chance on the enclosure not fitting, they came out after the glass tile was installed and did a second measurement. After the installation, I was finding that I had leakage out onto the floor after showering and when I called them about it, they send a service rep out immediately. The simple fix was putting in a different shaped door dam that worked better for my shower and after that, no more issues. The enclosure is beautiful and gives my master bath an entirely new and updated look!
Linda G.
May 2017
Wonderfully
Linda G.
May 2017
We started with Granite Transformation. We spoke with Ashley and received great ideas and quotes. We then searched for a company to redo the shower after the Granite Transformation redo of our shower area. Carolina SGO was the first company that I read their information on the internet and the reviews. I loved the fact that they were family owned and ran. Military Veteran was a bigger plus. We began conversations with Nicole in their office and received the best customer service. We spoke several times before we were ready to have them come measure. The whole experience with Carolina SGO was amazing. Taking on a job of renovating a bathroom is very stressful. Talking and working with people like Nichole, Al, and the entire family at Carolina SGO gave us less stress and the finished product is a beautiful shower enclosure. I started this review shortly after the work was completed and had not finished and turned it in. We are a few month down the road since our completion and we are more satisfied than you could imagine. Carolina SGO is the only company I would talk to about renovating a bathroom.
Douglas A.
Apr 2017
As expected
Thor T.
Feb 2017
Carolina SGO is an absolute winner. When I spoke with Nicole Taylor on the phone she was very professional and very knowledgeable. She told me that they had designed a hybrid frameless shower door that would work on a cultured marble shower. My wife and I went to their showroom and also met Sheri Taylor and Jimmy Taylor who, along with Nicole, showed us their product. My wife and I were very impressed with how nice and knowledgeable these people were. We were instantly sold and gave them the order. Al Taylor came out and did the demolition on the old door and did the measuring. He was also a very nice person. They installed it 2 days ago and did a fantastic job. My wife and I could not be happier with the end product and the people. It truly is a family owned and operated business and if you are looking for a new shower or shower door we highly recommend Carolina SGO. This was truly a wonderful experience dealing with this family.
Henning K.
Feb 2017
Very professional, not the cheapest but the quality result was well worth it. Very responsive by email, not always easy to get someone on the phone (one email misunderstanding almost led to ending of process during quotation phase...). So my advice, more verbal, less email talk. Great showroom, very understanding and supportive, great team, long in business, thorough and pro execution. Love the result!
Ted S.
Jan 2017
Very professional workmanship
Response from Carolina SGO LLC
"Thank you very much for the kind feedback! We are always striving to improve our business and always keep valued customers like you happy. Positive feedback like this makes us feel proud of what we are doing. Thanks again! The Taylors - Carolina SGO"
Ryan W.
Oct 2016
My interaction with Carolina SGO was great from the start, beginning with my first discussion with Nicole. I did call a couple of providers that I found online before calling Carolina SGO and found that most of the providers are actually brokers who do NOT do the work. When I reached Carolina SGO it was evident that they were actually the service provider. It was nice to talk to someone who would actually be taking care of my job for me.
I was not sure what style of door I wanted for my shower and Nicole explained my options to me, shared pros and cons of the options, and told me a little about what was most common in a shower like mine. The price that was quoted to me in the first call is exactly what I was charged; there was no attempt to up-sell me or to charge more than they had told me it would cost.
The guys who came to template for the door are the same two guys who installed the door. They were great each time we spoke. When they walked in to the home, they both took their shoes off without being asked to, which showed me that they respected my home.
After the installation, they guys took time to make sure I understood how to maintain the door, which sounds simple...but there are some common household cleaners that can damage the door and I was glad to know that right from the start.
I will recommend Carolina SGO with confidence to anyone who is looking for a glass shower surround.
I was not sure what style of door I wanted for my shower and Nicole explained my options to me, shared pros and cons of the options, and told me a little about what was most common in a shower like mine. The price that was quoted to me in the first call is exactly what I was charged; there was no attempt to up-sell me or to charge more than they had told me it would cost.
The guys who came to template for the door are the same two guys who installed the door. They were great each time we spoke. When they walked in to the home, they both took their shoes off without being asked to, which showed me that they respected my home.
After the installation, they guys took time to make sure I understood how to maintain the door, which sounds simple...but there are some common household cleaners that can damage the door and I was glad to know that right from the start.
I will recommend Carolina SGO with confidence to anyone who is looking for a glass shower surround.
Response from Carolina SGO LLC
"Thank you very much for the kind feedback! We are always striving to improve our business and always keep valued customers like you happy. Positive feedback like this makes us feel proud of what we are doing. Thanks again! The Taylors - Carolina SGO"
Stephen R.
Oct 2016
Every stage of the work was done quickly and efficiently, primarily through email and phone calls. From the first day I talked to them until the day the work was completed, the whole project took less than 4 weeks, much to my wife's great pleasure. During my initial call, I described the shape and rough dimensions of the shower, and texted a couple pictures as we discussed the project. I received a written estimate later that afternoon via email. During the following week I sent many questions which were quickly answered, and even received an animated CAD drawing of the enclosure and door swing -- very helpful! From that view, we were able to decide the best location for the towel bars, which differed from the standard locations. It cost us nothing to work with the designer to get the layout we wanted. Once the order was submitted, the panels were beautifully manufactured and delivered in less than two weeks. The installation was very clean, and was completed in about 2-1/2 hours. Actually, I probably slowed them down with all my questions, but the whole process was very fascinating, and they were happy to show me what they were doing. Clearly, they are proud of the work they do and the results they provide to their customers. It was a pleasure to work with this family-owned business.
Response from Carolina SGO LLC
"Thank you very much for the kind feedback! We are always striving to improve our business and always keep valued customers like you happy. Positive feedback like this makes us feel proud of what we are doing. Thanks again! The Taylor's - Carolina SGO"
Chris A.
Sep 2016
SGO was so easy to work with! Nicole called me right back when I first contacted them about a quote. The price was right and we hired them. They were polite, on time, cleaned up after themselves and were so friendly! Always on time and easy to get ahold of. Our shower looks beautiful and we are so happy. Would definitely use them again!
Response from Carolina SGO LLC
"Thank you very much for the kind feedback! We are always striving to improve our business and always keep valued customers like you happy. Positive feedback like this makes us feel proud of what we are doing. Thanks again! The Taylor's - Carolina SGO"
Ron H.
Jun 2016
First off, they were recommended by a friend and neighbor who had a similar setup and install. And they seemed pleased. I am only referring to my specific experience. Our experience didn't go as well as our neighbors. Nothing about the install went as planned.
Keep in mind that you are dealing with a small family run operation where family comes first. And it seems every time I turned around some sort of family issue was to blame for the lack of follow up. First off, they designed and made the shower for the wrong side of our enclosure and we were forced into accepting the door on the other side. It actually works well on that side but I had previously angled the shoe molding to allow for the swing of the door. Now the door swings the other direction and I have a cut piece of trim that doesn't look right. They never offered to fix the molding that I mitered and now looks odd.
In addition, we paid to have the door custom cut to allow for the slight variation in the squareness of our opening. Apparently a fairly common issue. However, the door is nowhere near aligned with the wall or floor. They simply added more silicone caulk to fill the gap. When I mentioned it, they simply said that it was "fine." I'm guessing they had the door made square and saved the upcharge. Knowing later they would just add more caulk. On top of that, they never offered to refund the upcharge, either for their failure to design the door on the correct side or for the large gaps.
They were also a week late installing the door. We confirmed the install date and I took care to remove our old shower door and prep the area. But then we had to wait an extra week to get our door installed. They subsequently said that they had a family situation come up. Again, not a huge deal except that we had to use one of our upstairs bathrooms to shower. Keep in mind that if there is any blip in their extended family, it throws the whole operation off schedule. Also, when dealing with small family businesses, your dealing with all chiefs and no Indians. And no one is held accountable for service failures.
You may have a wonderful experience dealing with this family business, but suffice it to say that I was disappointed on many levels. They play-up the family business angle as if it makes them superior but I found just the opposite. Every small business is a family business and everybody who works for a small business has a family. So the family thing didn't really impress me but they were recommended by my neighbor made it sound like they got such a great deal. But upon further researching, the price we both paid was about right for the work and service performed.
Our door was was installed about two years ago. I'm writing this now because I noticed mold growing in the silicon caulking on the floor. I always thought the fit and finish was inferior and when I noticed mold growing, I called them to ask if they would come out and recaulk the seam. I had to wait three days for a return call and guess what was the reason? But during the first call, I was basically reprimanded for not caring for the seam correctly even though they never gave me any care instructions in the first place. I never had a mold problem like that before. She subsequently wanted to charge me $45 to redo the seam. Not a huge cost but was irritated by the lack of response and the superiority attitude they seem to convey. I declined the service and am going to do it myself.
Im sure they have lots of satisfied customers. I'm just not one of them.
Good luck,
Keep in mind that you are dealing with a small family run operation where family comes first. And it seems every time I turned around some sort of family issue was to blame for the lack of follow up. First off, they designed and made the shower for the wrong side of our enclosure and we were forced into accepting the door on the other side. It actually works well on that side but I had previously angled the shoe molding to allow for the swing of the door. Now the door swings the other direction and I have a cut piece of trim that doesn't look right. They never offered to fix the molding that I mitered and now looks odd.
In addition, we paid to have the door custom cut to allow for the slight variation in the squareness of our opening. Apparently a fairly common issue. However, the door is nowhere near aligned with the wall or floor. They simply added more silicone caulk to fill the gap. When I mentioned it, they simply said that it was "fine." I'm guessing they had the door made square and saved the upcharge. Knowing later they would just add more caulk. On top of that, they never offered to refund the upcharge, either for their failure to design the door on the correct side or for the large gaps.
They were also a week late installing the door. We confirmed the install date and I took care to remove our old shower door and prep the area. But then we had to wait an extra week to get our door installed. They subsequently said that they had a family situation come up. Again, not a huge deal except that we had to use one of our upstairs bathrooms to shower. Keep in mind that if there is any blip in their extended family, it throws the whole operation off schedule. Also, when dealing with small family businesses, your dealing with all chiefs and no Indians. And no one is held accountable for service failures.
You may have a wonderful experience dealing with this family business, but suffice it to say that I was disappointed on many levels. They play-up the family business angle as if it makes them superior but I found just the opposite. Every small business is a family business and everybody who works for a small business has a family. So the family thing didn't really impress me but they were recommended by my neighbor made it sound like they got such a great deal. But upon further researching, the price we both paid was about right for the work and service performed.
Our door was was installed about two years ago. I'm writing this now because I noticed mold growing in the silicon caulking on the floor. I always thought the fit and finish was inferior and when I noticed mold growing, I called them to ask if they would come out and recaulk the seam. I had to wait three days for a return call and guess what was the reason? But during the first call, I was basically reprimanded for not caring for the seam correctly even though they never gave me any care instructions in the first place. I never had a mold problem like that before. She subsequently wanted to charge me $45 to redo the seam. Not a huge cost but was irritated by the lack of response and the superiority attitude they seem to convey. I declined the service and am going to do it myself.
Im sure they have lots of satisfied customers. I'm just not one of them.
Good luck,
Susan B.
Jun 2016
unknown
Response from Carolina SGO LLC
"Thank you very much for the kind feedback! We are always striving to improve our business and always keep valued customers like you happy. Positive feedback like this makes us feel proud of what we are doing. Thanks again! The Taylor's - Carolina SGO"
Jocelyn P.
May 2016
From the first contact until the installation, Carolina SGO was extremely helpful and professional. They installed exactly what we wanted...and the process was seamless, with no worries or headaches. Nicole in the office was fabulous, as were the guys who measured for and installed the shower doors. In fact, working with Carolina SGO was the easiest part of our build. The quality of their work was unparalleled. All the people involved were friendly and professional and worked to make sure we were happy customers. We could not be happier with the end result. We will recommend them to anyone. They were an absolute pleasure to work with. We wish that the rest of our build had been this easy.
Thanks, Carolina SGO!
Jocelyn and Jodi
Thanks, Carolina SGO!
Jocelyn and Jodi
Response from Carolina SGO LLC
"Thank you very much for the kind feedback! We are always striving to improve our business and always keep valued customers like you happy. Positive feedback like this makes us feel proud of what we are doing. Thanks again! The Taylor's - Carolina SGO"
Anthony B.
May 2016
The whole process went very smooth from scheduling the initial appointment to the day of installation. The people we dealt with were courteous and very professional. By the way, you deal directly with the owners. Their workmanship and attention to detail was wonderful. Well done!
Response from Carolina SGO LLC
"Thank you very much for the kind feedback! We are always striving to improve our business and always keep valued customers like you happy. Positive feedback like this makes us feel proud of what we are doing. Thanks again! The Taylor's - Carolina SGO"
Laura S.
Mar 2016
unknown
Response from Carolina SGO LLC
"Thank you very much for the kind feedback! We are always striving to improve our business and always keep valued customers like you happy. Positive feedback like this makes us feel proud of what we are doing. Thanks again! The Taylor's - Carolina SGO"
M. S.
Mar 2016
unknown
Response from Carolina SGO LLC
"Thank you very much for the kind feedback! We are always striving to improve our business and always keep valued customers like you happy. Positive feedback like this makes us feel proud of what we are doing. Thanks again! The Taylor's - Carolina SGO"
Gregg W.
Mar 2016
This was a very positive experience from the first trip to the showroom to the final installation. During our initial visit, Nicole explained the various options available and provided useful information for us to consider. There was no sales pressure on her part and it quickly became apparent that this was a good product and that everyone was knowledgable and competent. While there, we saw the custom mirror service they provide and were impressed enough to order that as well. This is a family owned business that is very customer oriented, and when a hardware mistake on the part of the supplier caused a one week delay in installation, they included a complimentary maintenance kit as an act of good faith--this was unsolicited on our part and demonstrates their commitment to customer satisfaction. The entire staff is friendly and very neat and professional in the installation. The shower door and mirror both look great and were a very reasonable way to upgrade the entire bathroom. I would recommend this company wholeheartedly.
Response from Carolina SGO LLC
"Thank you very much for the kind feedback! We are always striving to improve our business and always keep valued customers like you happy. Positive feedback like this makes us feel proud of what we are doing. You were a pleasure to work for and with. Thanks again! The Taylor's - Carolina SGO"
Douglas L.
Feb 2016
SGO was always courteous and on time. Workmanship was of high quality. I would definatly use them again.
Response from Carolina SGO LLC
"Thank you very much for the kind feedback! We are always striving to improve our business and always keep valued customers like you happy. Positive feedback like this makes us feel proud of what we are doing. Thanks again! The Taylor's - Carolina SGO"
Larry S.
Sep 2015
unknown
Response from Carolina SGO LLC
"Thank you very much for the kind feedback! We are always striving to improve our business and always keep valued customers like you happy. Positive feedback like this makes us feel proud of what we are doing. Thanks again! The Taylor's - Carolina SGO"
Donna R.
Sep 2015
unknown
Response from Carolina SGO LLC
"Thank you very much for the kind feedback! We are always striving to improve our business and always keep valued customers like you happy. Positive feedback like this makes us feel proud of what we are doing. Thanks again! The Taylor's - Carolina SGO"
Christine D.
Aug 2015
See above. All around a great experience.
Response from Carolina SGO LLC
"Thank you very much for the kind feedback! We are always striving to improve our business and always keep valued customers like you happy. Positive feedback like this makes us feel proud of what we are doing. Thanks again! The Taylor's - Carolina SGO"
Jerry P.
May 2015
unknown
Response from Carolina SGO LLC
"Thank you very much for the kind feedback! We are always striving to improve our business and always keep valued customers like you happy. Positive feedback like this makes us feel proud of what we are doing. Thanks again! The Taylor's - Carolina SGO"
Robert K.
May 2015
Went very well. Estimator and install crew met/exceeded my expectations. Door looks great.
Response from Carolina SGO LLC
"Thank you very much for the kind feedback! We are always striving to improve our business and always keep valued customers like you happy. Positive feedback like this makes us feel proud of what we are doing. Thanks again! The Taylor's - Carolina SGO"
John M.
May 2015
unknown
Response from Carolina SGO LLC
"Thank you very much for the kind feedback! We are always striving to improve our business and always keep valued customers like you happy. Your opinions always matter to us. Positive feedback like this makes us feel proud of what we are doing. We apologize that you felt that our scheduling was difficult. We try to accommodate our customer's schedules as best as possible. We tried to accommodate you when you needed to same day cancel due to an unforeseen reason. We definitely tried to work you into the already booked schedule as soon as possible. We had to give a one hours notice appointment in order to make this work. Thanks again! The Taylor's - Carolina SGO"
Licensing
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FAQ
Carolina SGO LLC is currently rated 4.9 overall out of 5.
Carolina SGO LLC accepts the following forms of payment: CreditCard
Yes, Carolina SGO LLC offers free project estimates.
No, Carolina SGO LLC does not offer eco-friendly accreditations.
No, Carolina SGO LLC does not offer a senior discount.
No, Carolina SGO LLC does not offer emergency services.
No, Carolina SGO LLC does not offer warranties.