Climate Control Inc

"Climate Control received a “no heat” call for the mentioned customer on 11/19/14. Upon arrival, our technician found a pilot light out on a 40 year old gas furnace. After relighting the pilot, our technician checked for carbon monoxide at the supply vents inside the home and carbon monoxide was detected. This is normal procedure when a pilot outage occurs on an old furnace, since many times the outage is due to a cracked heat exchanger. At this point, the technician did not proceed with any further checks. This was due to several factors including; furnace age is twice the average service life, the heat exchanger was leaking carbon monoxide, and the general overall poor condition of the furnace. A repair this extensive on this old a furnace would not be feasible even if parts were still available. The technician then explained the situation to the homeowner including the fact that carbon monoxide was detected at the vents and the furnace needed replacement. In addition, he noted carbon monoxide detectors needed to be installed in the home. All this information is noted on the invoice which the homeowner signed. He even offered to have our estimator to come out and give a free estimate on replacement. In conclusion, the technician only charged our minimum diagnostic charge since no maintenance was performed. He did not attempt to maintenance or “service” the unit since the system is “worn out”. Also, the customer noted the gas company informed her of dangerous carbon monoxide levels in the home, and that the furnace should be replaced. However, as stated before, our technician had already stated on the customer invoice that carbon monoxide was entering the home and the furnace needed replacement."