Carolina Water Mosquito Control

"We provide estimates to all clients, we use no pressure sales tactics & its the customers choice if they want to proceed with a quoted service or not. We only use commercial quality products, & installed Rain Bird DV valves at this location, which are backed by a 5year warranty, the best in the industry. We gave an up front price to the customer, which they accepted. Our prices are competitive with other licensed & insured companies who provide irrigation repair services in our area, & we list many of our prices upfront on our website for all to view. All services are backed by a Plumbing Labor Guarantee, customer satisfaction is our priority. The customer did not contact us with any concerns and was satisfied at the time of purchase, they have used us many times before with no complaints. On our first visit we were the only company who was able to locate the valves on the 15 year old system & received much praise for this. Pricing varies greatly depending on the extent of the work, this particular job had to have original 15 year old Richdale valves replaced, the installing contractor did not leave enough room on the manifold to do this, so we had to completely replace the manifold & reconfigure the piping, all of which was under juniper plants. What we put in place is serviceable & in the event the valve ever fails it can be completely re-built for less than $200. I hate that the customer didn't come to us first before leaving a review, we send out a "how did we do" survey after every job to all clients to make sure that we are doing a good job. I'm not sure why the client didn't reach out to us, we value all of our customers, without you we wouldn't have been in business for 14 years now. We will reach out to this client in an attempt to address and resolve any issues they may have experienced."