Mister Sparky of Myrtle Beach

"Nancy, This is completely over the top. I don't normally call out our clients for a bad review but this takes the cake and we must defend ourselves. 1. The drywall that you are referencing was not in place when the boxes were mounted so the box extensions are only put into place once the drywall is installed. You had your handyman install those during the trim out when the extenders would normally be done. We were no longer your contractor. 2. The HVAC units were not present or installed when we installed the electrical panel. Therefore there was no way to know the requirement so standard breakers were installed at that time that would be changed to be correct when your HVAC units were installed. Someone else installed your downstairs electrical panel prior to us starting the job. 3. The bathroom receptacles for the upstairs unit that we wired were correct. GFI's are the proper receptacle and they are code compliant. 4. The downstairs unit was done by your other contractor so I am unsure of what he did. The receptacles that were missing wires were due to someone coming in after us. Which we fixed when we did a walk through with you. We were able to tell this as we use a certain brand and type of wire nuts which were changed and noticed during our walk through. But we made the correction anyway. 5. Yes some staples were missed as well as a place or two with fire caulking and I will own that. That is also why there is an inspection process and those were also installed and caulked at the time of the walk through. Robbie and Robert are 2 of the finest individuals you will meet. They care about our company and our reputation and bend over backwards to help out all of our clients. They are like me, when there is an issue we make it right. A dollar is not worth my reputation and never will be. They have both been in contact with you and have tried to stay in contact with you. We were recently told we would only be dealt with via email, as they have left messages and we have learned a long time ago to document our dealings with our clients. Lastly on our final walk through with you in June everyone agreed that our work was good and that we would not be able to warranty another individuals work that you were going to proceed with at the time. We take our commitments to our clients very serious, and we always make it right when we are made aware of an issue. In this case we did just that."