Hadwin-White Buick GMC Subaru

It has taken me this long to express my experience at Hadwin-White Collision Center because I don’t like to hurt anyone’s business for their negligence. On the other hand, every time I think of the damages my car encountered while it was parked at their body shop’s lot it hurts so much. Regardless, if the damages were repaired the area has been disturbed and it can develop future problems along the way. I took my car to Hadwin-White Collision Center 2325 Hwy 501 East on July 23, 2018 for repairs. I felt so confident my car would be safe when I took my car to this body shop. However, what happened to my car on their lot was unthinkable and for that reason I will never ever recommend anyone to go there for car repairs. I received a call from John Rundell, Collision Center Appraiser on July 26, 2018 to inform me that the repairs were completed. John went on to say that while the car was parked on their lot waiting for me to pick it up, my car was struck on the back bumper by another car backing out. John Rundell claimed it was not their fault. I say it was their fault because the damages happened on their premises. With that said I would be insane to ever return to Hadwin-White Collision Center. So to all you customers be aware that Hadwin-White Collision Center has this bizarre way they park the cars on their lot. If you ever decide to go to this body shop, you will be taking a risk your car can get hit while it is waiting for pickup. As I mentioned earlier, I will never ever recommend this body shop to my worst enemy.

With a subaru terrain after 2011, you had to use special oil, other companies would cost like $70.00 because they had to get the special oil. The dealership was much cheaper. They would send out coupons.

I would probably purchase from them again. It took about 2-3 hour. They were busy.

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In our recent quest to purchase a small AWD SUV, we had the opportunity to visit multiple model dealerships and test drive a number of vehicles. We initially dropped in solely for a test drive and to familiarize with the new product offerings (we were still driving a 12 year old Subaru Outback). We had steeled ourselves before entering ready to fend off high pressure salesman who disappear with your keys of your potential trade in and come back with high prices and a low-ball trade in value. Our assumptions were COMPLETELY WRONG at Hadwin-White Subaru. We were greeted warmly by a sales professional, Bryan F. who actually listened to what we were looking for considering we needed a vehicle of higher stature and easy access in/out because of some physical limitations one of us had.

We had asked to test drive an Outback but after he saw the mobility issue involved, suggested that we also try the seats and access into the Forester--and he was completely on target--much easier to get in and out and with the leather seat option, it was excellent. All of the other dealerships we visited (7 in total) were pleasant enough but were more interested in selling their brand than listening and providing a solution to the mobility issue. We were already sold on the durability and low maintenance record of the Subaru brand but needed to adjust vehicle height and other features for this purchase. We did our research and sincerely shopped the other brands and closer dealerships for features/price/cost of ownership over many years, gas mileage, maintenance facilities and reputation of the dealership.

Our extensive internet research allowed to really compare/contrast the vehicles when we saw them in person. We left this dealership after the initial visit and test drive with great information and continued with our due diligence on Ford Escape, Mazda CX-5, Nissan Rogue and Murano. Honda CR-V, Jeep Patriot and Cherokee, Hyundai Tuscan and Sante Fe, Kia Sorrento. On our second test drive of the Forester, we agreed that on looks, ease of access and reliability as well as the best IHS crash ratings, and the supremely easy (dare we say fun?) experience at Hadwin-White Subaru that we had found our next car. To be sure, this dealership was the farthest from our home--but the BEST choice for us. I would recommend our salesperson Bryan F. and his team leader Steve to anyone considering a new vehicle.

Of note to service after the sale--Bryan is even going to help us burn our CD's into the MP3 player that will be more easily used with the stereo. Our trade in value was excellent (even on a 12 year old car) and we received the best deal even after shopping other Subaru dealers. We unequivocably recommend Hadwin-White Subaru and this team! Great experience!

They were about 30 minutes late getting my vehicle back to the shop and it seemed like it took a long time to perform the service.
Waiting room chars are very uncomfortable.

Very approachable! Loved that they listened to our concerns and even after a week did a ride along for a noise we were hearing and fixed it no problem!

You couldn't tell anything ever happened to the vehicle. The final cost matched the initial estimate and the vehicle was returned to us in the given time frame.

You're going to be there for an hour or two but they do a good job and it's worth the wait. They do a pretty good service and I had no problems with them. Also, the prices are fair.

It was fine. I just looked for other dealers and saw them.