Carolina Comfort Systems

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Excellent.

They have been nothing but good.

It was Sunday morning and bitter cold outside, in the teens and very windy and electric heaters going inside. I know it would cost twice as much to get service on Sunday but I had no choice. Called several companies and only got an answering machine. Called this company and got a person first try... Tech was here in a little over an hr... discovered burned wires shorted out something. Replaced ends and some new wires and got it working again... also discovered a wire not connected that activated the other half of the heat strips. He said it looked as if it had never been connected. I believe him because now it works better than ever! They could have sold me another heat pump that day but they were extremely honest and professional. The service call and the repair together was $160.00 for about 2 1/2 hrs work in the freezing cold on Sunday. Excellent work, honest, professional, and didn't try to upsell me anything... nowadays that's simply Amazing! I am very impressed and happy with their service.

Very disappointed. I hired them for the $89.95 ac tune up for my hvac unit. Turns out the unit needed a capacitor. The tech. said it was $174 installed. I said it was okay to install it, but what about the $89.95 I already paid. He said that money didn't cover any of it. I feel that this was a rip off. Since it didn't need a tune up, why was I paying for a tune up and a repair????

Total cost for a $150 repair job was $263.95

I am not happy.

unknown

They did okay. They cleaned everything and serviced it. But it was cooling better before they came. I got him to do some extra work  I wasn't there when he came, my wife was. She said he was very professional and everything when he came. He was there on time. It took him a week to get there.

unknown

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Happy with work. Hoped they would have had part I needed, but I do understand that they did not ask for number b/4 job. We would have had to get # for them. Josh was professional & we were able to understand ever he explained to us

They're a very good company. We had them in the Spring and we'll have them again sometime in November. We're happy with the service. We use them twice a year consistently.

I called Carolina Comfort out to inspect my system as a different vendor suspiciously found a ton of things wrong with it (Carolina Comfort is the vendor that initially installed the system 11-years ago).  The technician, Brad, arrived on time, was very friendly and understanding of my trepidation.  He inspected the system and was honest about what really needed fix and what didn't.  I found him to be entirely trustworthy and he went a long way to set my mind at ease.  I was very very impressed with the knowledge, level of service and professionalism exhibited and will most certainly call Carolina Comfort Systems when I need anything done to my HVAC unit!

unknown

unknown

Fantastic.  The standards of all workers were very high.  Phone calls in advance of service or appt as promised.  On time.  The owner even stopped by the site to review the work in progress.  The first worker on site in the morning laid heavy drop cloths from my front door, to my stairs, up the stairs and to the ladder that goes into my attic.  I tried to convince the worker that this was not necessary and he replied, "if the owner stops by and doesn't see us protecting your home, he won't be happy with me at all."  That standard was maintained.  I had wondered why the employee that came by to give me the initial quote 2 weeks earlier had put on little booties before entering the house but I didn't ask him about it.  Now I know their standards. 

It took all day as it was a big job.  I watched what they were doing and they were always happy to explain the current step.  I could see that the install many years ago was poor on a comparative basis.  The attic unit was not properly supported so the old unit had sagged in its warped PLASTIC tray.  They built a new support on our front lawn from 3/4 plywood and 2x6 lumber, then installed it in the attic.  I think I could have parked my car on that platform.  Then they installed a metal tray on top of that.  

They retaped every duct junction in the attic with new tape.  Removed the old pealing normal gray duct tape and used the expensive wide silver tape that never lets go.  THEN they painted over every taped seem on every duct with a white mastic just to be sure it was sealed.  They did not install the ducts but they felt they had to have them correct for their new unit to work right.  They put foam blocks under all 4 corners of the unit in the metal. tray  When I asked about it, they said the blocks would absorb any vibration so that it would be quiet upstairs in the bedrooms.  Did the old install have this?  Not at all.  They installed a water sensor in the tray to shut off the unit in case water built up beyond a certain point. as that is now code.  But they also installed another sensor in the drain lines in case they ever got stopped up.  I found out that was not code at all.  Just doing it the proper way.  Again.

I'd highly recommend this company!  One cautionary note.  This company only has a Conway address and phone.  There is a company in my town with the almost identical name but it is NOT the same company.  Only use the Conway based company.

unknown

I said I wanted to know everything about my upstairs system's poor performance. No company ever even said there was a problem, but I couldn't get others to really look at it.  This company provided a very detailed written (typed) report before they left including all pressures they measured and what they meant in layman's terms. They commented on the existing ducts, improper routing that restricts flow, no support under the coils and therefore a warping water pan, and the diameter and R value of the return air duct. Their communication was fantastic before the call, about what they would do, and even calls from the service people as to when they left the shop and their ETA.  The inspector spent almost 2 hours and showed me everything he found.  Finally I knew what I had and what I needed.  They did not push to install a new unit, didn't even suggest it.  It was as far from a "sales" call as you could get. I had to ask about getting a quote.  This was a real diagnostic and worth every penny.

Install/ replacement  went great. The technicians were very professional.

I was very pleased and would definitely use them again.

unknown

unknown

Excellent service.  First time using this company.  Would definitely recommend them.  Technician was very knowledgeable.  Explained everything he was going to do prior to doing it.  Checked all the duct work and the unit in the attic.  Added refrigerant.  Even told us what the refrigerant would cost and roughly how much we might need.  He was right on with the estimate of how much.  Said the brass fittings on the unit were a little loose and tightened them. Answered our questions. Did not try to sell us anything.  We inquired about a service contract. Gave us all the details of the different plans plus by signing up for a plan it lowered the price on the original service we called about. Did not try and sell us anything we didn't need.  Last provider we had used tried to sell us an entire new unit.  That was over 2 years ago.  Obviously we didn't need one.  After this service was completed, our unit has been operating perfectly.  I would highly recommend this company to anyone looking for HVAC service.

unknown

add. $75

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  They cleaned system completely, checked freeon, gave advise on correct filters and offered yearly contract which I bought fo an

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