Verizon Wireless

I asked to keep my phone number, but was told it was not available and would take a couple days. I went in the Verizon store and told me I could purchase a new phone with a new contract and would be able to switch the numbers. A few days later, I got notified the number was available. I did the process as I was told and the person I was speaking with started talking like I was cancelling even though I tried explaining I was just transferring my number. We checked our statement, and they had charged us two cancellation fees of over $300. We spent over 13 hours in Verizon stores over the next couple weeks talking with customer service trying to get everything straightened out. They thought we were trying to pull a fast one and we could not get anyone to understand our problem. The worst part was the representatives in the store understood our problems, but when they spoke with their higher-ups, they thought we were trying to get away with something and were just rude and mean. We broke down everything that was wrong on our bill (including missing data for our phone and tablets) and we heard one of the supervisors say 'Well they are just nit-picking.' My wife broke down in tears and one of the representatives there said this was borderline criminal.

They ended up charging me around $200 a month because of the amount of internet we were using. We were strictly using Netflix for movie streams and there were lots of hidden charges that were not explained upfront. That included the landline and I was not able to hear phone messages or calls on there. It was not at all workable. I have spent hours in the store and on the phone and no one has done anything to help me out. Update 4/25/12: I purchased an internet and landline service that was advertised for $69.00 when I went in to get a new cell phone at the Verizon office on Forest Drive. My husband hooked up the modem. and my first bill on June 13 was $68.59. In July my bill was $297.81 because they said we used 15 gigabytes on the internet because we had used so much for streaming movies, but we weren't told we could only use 5 or would be charged. My husband bought a Roku box thinking the streaming of Netflix movies would not go through the computer since it went through the television, but we found they did when we got our bill for August for $342.27. We stopped using Verizon for internet access and were charged $170 for discontinuing use. After we turned in the modem, we could not hear on the landline. I called for technical support numerous times, would have to go outside the home to hear, went to the Verizon office, and got no help. I told Verizon to cancel the landline because I could not hear. I went into the Forest Drive office twice, the last time for two hours. They told me I would be charged another $170 for stopping the service. Today I received a bill for September for $202.94. For using Verizon for two and 1/2 months, I am having to pay $911.61. I feel that this is extremely unfair. I was not told about using only 5 gigs and when I could not hear on my landline, I was told , "You should be able to hear." At one time on the phone I was told by a man named Lynn that I would be refunded half my bill; that never happened. I have not received technical help, not told information I needed to know and not told the truth by Verizon.