About us
Cost is determined by the job. Additional phone - (803) 233-6561. Additional email - [email protected]. Additional DBA - Mianovision LLC.
Business highlights
Emergency services offered
24 years of experience
Services we offer
Computer diagnostics, laptop repair, smart phone repair, console repair, virus & spyware removal, data recovery, fresh OS install, full system reimage & new computers, networking, home service, training, custom system builds, computer builds and sales, laptop build and sales.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Senior Discount
10%
Accepted Payment Methods
- American Express
- PayPal
- Check
- Visa
- Discover
- MasterCard
Reviews
4.753 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 83% | ||
| 6% | ||
| 8% | ||
| 2% | ||
| 2% |
Filter reviews by service
Showing 1-25 of 53 reviews
John F.
Mar 2020
Computer Repair
Service was excellent. Timing was above average.
Lee M.
Jan 2020
Computer Repair
Excellent. I can not say enough good things about this company and their great employees. The employees were knowledgeable, prompt and very easy to work with. Prices were very reasonable.
Wayne H.
Oct 2017
Computer Repair
They did excellent work for me. I thought the price was quite reasonable. I would have had to pay a lot more from one of the big manufactures. Every time I called, they were happy to give me an update. Very professional.
Carole R.
Aug 2017
Computer Repair
Took about a week. Everything was explained in language a non computer user can understand. Gave us some good info we did not know.
Response from That Computer Store
"Thank you so much for the kind words. We strive to be able to help and empower everyone, regardless of their technical skill. We hope you have a great day, and if you need help in the future, don't hesitate to call on us!"
Jackie P.
Jul 2017
Phone Repair
It went well
Ken C.
May 2017
Computer Repair
The fact that I'm now on the internet typing this review gives a clue as to the accuracy of his advice. While I seldom have computer problems, That Computer Store is where I go when things go awry. They are unfailingly attentive, professional, and more importantly, they know how to talk to those of us who are tech-challenged.
Vicki D.
May 2017
Computer Repair
They explained that they could save all my documents, photos, etc. but I would have to reinstall programs. That's what we did and overall result has been good.
Response from That Computer Store
"Thank you so much for the kind words! If you need a hand with any software installations in the future, we're here to help. And remember there's no additional charge for it. Thank you again!"
Frank S.
Feb 2017
Computer Repair
Great profession and quick service!
Cheri S.
Jan 2017
Computer Repair
Great job and very professional
Clint H.
Dec 2016
Computer Repair, Phone Repair
Will helped me with my iPhone issue and was very quick and professional. The cost and the turnaround time were better than I expected. I'll continue to use them and recommend them to others.
James C.
Nov 2016
Computer Repair
Excellently
David D.
Nov 2016
Computer Repair
Excellent!
Peggy V.
Oct 2016
Computer Repair
They did a great job - computer runs faster now.
Deronda C.
Aug 2016
Computer Repair
Service was great. They checked my computer and could not find the root cause of the problem but we're able to fix it and even cleaned it which made it much faster. They even gave me tips or Antivirus use and on purchasing a new laptop should I need to in the future. I went in for service after 12 noon and my computer was ready by 9p. They also had me to check everything prior to leaving to check for any issues.
Ken C.
Jul 2016
Phone Repair
The phone is working fine. The gurus at That Computer Store suggested that we go back to Verizon and get the phone wiped and everything re-installed, just to be on the safe side.
Pamela H.
Jun 2016
Computer Repair, Computer Sales
This is not my first experience with That Computer Store. I continue to go back because the staff diagnosis the problem , gives a fair price on the parts and a fair price on the labor! They are always very professional and stay in touch and always deliver when they say they will.
That Computer store is the reason I buy any product I want /need. I have confidence that can fix/repair any product AND if they can't they will tell you upfront.
That Computer store is the reason I buy any product I want /need. I have confidence that can fix/repair any product AND if they can't they will tell you upfront.
Roberta S.
May 2016
Computer Repair
As usual, the personnel at That Computer Store quickly and efficiently diagnosed and corrected my problem. I work at home and remotely....job in DC....and when I moved to the area I was concerned that I wouldn't be able to find a reliable source of assistance for my two computers. Fortunately I was referred to this group of experts who have kept me up and running and done it with an abundance of patience for someone whose expertise is not computers! They have removed a virus that I accidentally downloaded (and have taught me how NOT to do it again), and have occasionally worked on my system using remote access software which saves me a trip. When my old laptop finally died, they recommended what turned out to be the perfect replacement. One more thing: the people who work at That Computer Store are wonderfully patient and friendly and go the extra mile to find the problem and fix it, and their fees are extremely reasonable. I wouldn't allow anyone else to work on my system.
Response from That Computer Store
"Hey Ms. [Removed Member Name]! Thank you for the kind words! We're lucky that we have great customers like you. We'll be happy to help you out whenever you need. Thank you for the kind words in-store last week, and we hope to see you soon! (We don't mind social calls!) ;)"
Andy W.
Mar 2016
Computer Repair
They claimed that they had nothing to do with it. I am like, it worked before I brought it in. They put a hard drive in there, gave my computer back and then all of a sudden the DVD drive doesn't work. And I came back to them and I said, it worked before I brought it to you and now it doesn't. They swore up and down that they had nothing to do with it. They absolutely refused to repair it or do anything or even compromise. They were just like, if you want to resubmit it and us fix it and they told me how much it will be...pretty outrageous. I am like it was working when I brought it in, when I took it back, the first time I tried to use it, it didn't work. They swore up and down it wasn't their fault. Anyway, I was very disappointed with That Computer Store. It was pretty expensive, maybe $350.
Response from That Computer Store
"Mr. [Member Name Removed], I am so sorry you have had a bad experience! We pride ourselves on our customer service, and take complaints very seriously. Unfortunately, our records don't quite match your experience. According to our notes you came in on August 9th, 2013 with a Mac all in one. We diagnosed a failing hard drive, and most likely a failing main board. You opted for a new hard drive ( against our recommendation) at a cost of $138.00 parts and labor, and declined an operating system install. I have a record of you returning after that, where we offered to replace the part at cost, with no labor charge. After ordering the part, I have a note that your daughter picked up the computer, refusing further repair. We were left with the replacement part that we ordered on your behalf. Under the circumstances, I don't feel your review of us is fair, and hope you see fit to change it. We pride ourselves on our customer service, and we know how frustrating a cascading system failure can be, especially on an expensive computer. We'd be happy to help you in the future if you need, and wish you all the best."
Elizabeth S.
Jan 2016
Computer Repair
It was amazing. The computer is clean, working as if it were brand new, and their patience with me (being a senior) was fantastic. I am so impressed with their knowledge base and willingness to assist with anything that is needed. I would recommend them to everyone!!!!
Response from That Computer Store
"Thanks for the vote of confidence! Don't forget that Dropbox will give you free space for referrals to family and friends that don't yet have it. Thank you again, and if you need us, we'll be here!"
Heather G.
Jan 2016
Computer Repair, Computer Training
Very happy with the service and time and professional knowledge of all staff and owner. Highly recommend.
Response from That Computer Store
"Thank you so much for the kind words! We really count ourselves lucky to have customers like you, and thank you for the opportunity to help you with this, and look forward to helping out in the future. Best wishes! Stephen, with the That computer Store Team"
ELISE M.
Nov 2015
Computer Repair
When I took my computer in, it was just for general maintenance. Remove the garbage files and make it go faster. It took a week to have my computer returned! It seems that a separate person is assigned a specific task, then it's passed on to the next person until the computer is repaired.
If one person had handled my computer it would have taken, at most, several hours to repair. Because one of the techs was out sick, the computer had to sit at that station until they returned. Couldn't get sent to the next station! Not the most efficient way to handle things.
If one person had handled my computer it would have taken, at most, several hours to repair. Because one of the techs was out sick, the computer had to sit at that station until they returned. Couldn't get sent to the next station! Not the most efficient way to handle things.
Response from That Computer Store
"Mrs. [Member Name Removed], I'm sorry you have a mediocre experience when you brought your machine in for a tune-up. We pride ourselves on being fast and friendly, but indeed sometimes machines require extra effort or attention. The above described is not quite how our process works, as we try to have a single team member work on a machine, unless additional help or expertise is needed. I apologize for the mitigating circumstances. I've look into this particular ticket, and indeed it seems as if a perfect storm of the weekend, team members being out, and timing conspiring to make your call take longer than most. We'd love to see you again if you have any issues in the future, and we'll do our best to take care of you quickly and affordably. Warmest wishes in the new year! Stephen, with the That Computer Store Team"
Anne M.
Mar 2015
Computer Repair
After a bumpy beginning with one of the techs at the counter when I stopped in to pick up my computer, Ben Bardin took over and was extremely helpful and solicitous. He showed me everything that was finished and gave me a quick "how to use" on Windows 8.
Response from That Computer Store
"Dear Moores, Thank you so much for the kind words, especially about Ben. I'll pass this along, and i'm sure he'll appreciate it. Would you be so kind as to send me a private message so we can chat about the bumpy start? I'd like to coach any team members that you may have had a negative experience with. It may have just been a bad day (we all have them), but we pride ourselves on our customer service, and I want to make sure each and every team member gives the best service possible! Best wishes! Stephen, with the That computer Store Team"
Emory W.
Jan 2015
Computer Repair
Excellent work. Some work done for free when problems found that were not expected. No pressure to purchase other items. Owner was very personable and professional, spending a great deal of his time helping me understand my computer better.
Frank M.
Dec 2014
Computer Repair, Computer Sales
It worked great and they took care of it right away. Since I had purchased the computer from them, there was no charge for the service.
Jayne M.
Dec 2014
Computer Repair, Computer Sales
unknown
Licensing
Bonded
Insured
State Contractor License Requirements
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FAQ
That Computer Store is currently rated 4.7 overall out of 5.
Monday: 10:00 AM - 8:00 PM
Tuesday: 10:00 AM - 8:00 PM
Wednesday: 10:00 AM - 8:00 PM
Thursday: 10:00 AM - 8:00 PM
Friday: 10:00 AM - 11:59 PM
Saturday: 10:00 AM - 11:59 PM
Sunday: 1:30 PM - 6:30 PM
That Computer Store accepts the following forms of payment: American Express, PayPal, Check, Visa, Discover, MasterCard
Yes, That Computer Store offers free project estimates.
No, That Computer Store does not offer eco-friendly accreditations.
Yes, That Computer Store offers a 10% senior discount.
Yes, That Computer Store offers emergency services.
Yes, That Computer Store offers warranties.
That Computer Store offers the following services: Computer diagnostics, laptop repair, smart phone repair, console repair, virus & spyware removal, data recovery, fresh OS install, full system reimage & new computers, networking, home service, training, custom system builds, computer builds and sales, laptop build and sales.