Southern Pride Plumbing & Gas LLC

When the technician first came out, he took the whole toilet stool apart and off the floor. He ended up breaking a part and I had to pay to get a new one. Then he never even returned to fix everything back up, he told his supervisor that he quit.

It went well. Mike worked diligently until he solved the problem.

Bad experience. He (Mike) did not quote the job upfront, it took him 2.5hrs for 30 minutes job, then he surprised me with $98/hr rate. The faucet came loose in about 4 weeks but he would not stand by his work. I had to call another plumber to repair my faucet.

We decided to use this company for a bathtub installation after a friend referred them to us based on their past experience. I was really hoping for a good experience, as I was tired of paying too much for plumbing services from the larger competitors in our area. This was a BIG mistake on my part! First Issue: I did not get a quote up front of this work! This is important because the rest of this review was all executed as a time and material job, ouch! Our experience with Southern Pride Plumbing has been less then stellar, primarily in their follow-up visits. When they installed a temporary cap on our daughters bathtub spout to stop the previous leak, their cap later leaked itself a few hours later. We tried to contact Southern Pride to comeback out and resolve the issue. The best answer we got was for us to remove their cap and let the leak continue into a bucket. After hours calls for bad work is not part of the service I guess? Second Issue: Southern Pride took close to eight (8) hours, or two days to install a bathtub and replace the existing plumbing in the bathroom. Based on their owners comments, I was going to be amazed at how fast they would be able to install the bathtub. Well, I was not amazed. Third Issue: After the bathtub was installed and our tile contractors completed their installation of the shower wall tiles, we allowed our daughter to take her first bath 48 hours after the install was complete. We were horrified to learn the new bathtub drain leaked all over our new ceiling in the downstairs kitchen. Since after hours calls and follow-up visits are not part of the service standard, I would warn any of my friends and colleagues to stay away from this company. Paying less for plumbing does not always mean you will save money in the long run. I've learned my lesson.

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This is the worst experience we've ever had with a contractor. The work began by Mikey on January 5th to inspect and repair existing plumbing in a 10x7 bathroom. The work went on for several days with little noticeable progress.  We would ask how much longer and get the same reply, " just one or two more hours should do it." Ten days and 18.5 hours later this work was complete. This is an investment house for us and we were not there many of the times he worked in the evening, so we can't prove if he was there or not. When Mikey called for rough-in inspection, we thought the ordeal was over. But the inspector required a pressure test, and the line failed. (This was no fault of Southern Pride; it was a pre existing condition) Mikey quickly found three holes in the waste line's main stack on the first floor, just above where he had installed a tee cleanout for the pressure test. While replacing the main stack, it was pushed too far up, creating a backflow on the second story waste line. This was brought to Mikey's attention, and he texted "I put it back where it was." Another leak was found by Mikey in the pipes on the second floor that he had been working on. Fixing those leaks took him an additional 17.25 hours. With a total of $600.00 extra in parts. 

On January 19th, by the time the rough-in had been completed, Mikey texted us he was "stopping a labor at 1500 to give you a [break] on a few hours and we have to add 300 for parts...to the total is 1800ish."  On January 28th, he text that he did "have all the parts on the truck it should only take a couple hours over the original labor hours." 

Once the work was finally completed on March 12th, we heard absolutely nothing from Southern Pride Plumbing until a phone call on July 15th, more than four months later.  We requested an itemized bill; upon receipt, we wrote requesting clarification of one item. We didn't receive the explanation, but rather a certified demand letter threatening legal action.  We sent a certified letter disputing the bill, but the company refused to accept the letter. We have left several voice mail messages but none have been returned.

They came out on time and said they repaired the water leak. A day or so later the water leak reappeared and it was worse. It was on the weekend but since they supposedly have 24 hour service I called them multiple times. I never received a call back and had to call someone else to repair the problem.

DO NOT HIRE THESE PEOPLE.

GOOD FRIENDS OF MINE, WORD OF WARNING..... NEVER LET UR FRIENDS WORK FOR U.... ENOUGH SAID

He was very quick, considerate and willing to answer questions... He arrived on time, knew almost immediately what was wrong, got right to the solution and made suggestions on how to keep it from happening again...

He is real good. He is a friend of mine. I would rate him highly across the board. I would use him again in the future.