Modern Exterminating Co Inc
About us
Family owned & operated. Additional contact name - George Matthews Jr. Additional address - PO Box 622 Columbia, SC 29202.
Business highlights
Services we offer
Leaf Defier, Residential and commercial pest control, carpenter bees, dehumidifiers, general repairs, gutters, hardwood floors, moisture control, mold & mildew treatments, mosquito reduction program, rodents, termite, tile work, wasps & bed bugs.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 79% | ||
| 10% | ||
| 0% | ||
| 3% | ||
| 7% |
I continue to have the same pest problems as before the treatment. As matter of fact I'm seeing more live bugs then died and the spiders are still in their web that I saw before the treatment. So I'm killing both water bugs and spiders manually.
When I called the company to inform them of the continued pest problem and their solution was I move to their quaterly treatment despite it being less than a month since their last treatment. I explained I had annual treatments for seven years prior to using them without any problems, however my prior pest man had retired.
Their customer service rep indicated the excessive rain had increased pest issues. I decided to give them another chance and retreat my home, but that appointment was a no show due to miscommunication between two technicans. Their customer service rep was generally responsive in communicating and referred me to a supervisor after the no show incident. But I got his voice mail and decided not leave a message. I'm going to take it as a sign and find another company to more effectively rid my home of the bugs and spiders.
*Update: The manager sent me a letter after reading my review on Angie's List to apologize and try to make things right on the pest service. He offered to redo the pest service for free, however I had since retained another company for my pest services. I kept the letter with the intent to respond, I eventually did a couple months later. I explained that I had another company performing the service to my satisfaction. He again apologized on the poor service and asked I keep them in mind in the future. I said I would because of his effort to correct a mistake. I later used them for my termite bond service at a discount and without any issues. I'm doing separate review on this service.
"Dear [member name removed]: Thank you for submitting your feedback on your pest control service. I do regret that you have had a negative experience with our company. I would like the opportunity to correct that if you will allow me to do so. Thank you for your past business, and I would like the opportunity to make your negative experience into a positive one. Very Truly Yours, Glenn Matthews Owner & President Modern Exterminating Company, Inc. 803-454-6510 (Direct) 803-546-7172 (Cell)"
"Dear [member name removed]: I wanted to apologize, again, for the fact that my company has let you down, again. I am very embarrassed that you have had not one, but two negative experiences with my company. This in no way is acceptable to me, and I thank you for letting me know of your concerns. I will address them promptly, and take action immediately. Once again, thank you for your feedback. This will go a long way in helping me improve my products and services. Thank you for your past business, and hopefully you will one day allow me the opportunity to earn your business back. Very Truly Yours, Glenn Matthews Owner & President Modern Exterminating Company, Inc. 803-454-6510 (Direct) 803-546-7172 (Cell)"
"Dear [member name removed]: Thank you very much for sharing your experience with our company. I do apologize if you had a negative impression of my service and my inspector. I always try to take a negative comment or experience with our company and try to make it a positive learning experience for both me and for my staff. I will definitely look into these claims that you have presented. Modern Exterminating is a family owned company that takes great pride in customer service, and obviously we have let you down in this regard. I apologize on behalf of my company and my family for your negative experience with us. Thank you very much for your past business, and if you ever need us in the future, please don't hesitate to call me personally. Very Truly Yours, Glenn Matthews Owner & President Modern Exterminating Company, Inc. 803-454-6510 (Direct) 803-546-7172 (Cell)"
Licensing
State Contractor License Requirements
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