After purchasing carpet from Lowes in Lexington, SC we were scheduled to have the Keller Interiors, Inc complete the installation. We PAID $2200.00 to have the furniture moved for the installation after their installation estimator estimated our carpet needs and furniture movement requirements. We removed the old carpet and padding and had the floors vacuumed for the carpet installers to complete our 2 day install. After 2-3 attempts with Lowes and Keller to resolve issues related to the installation, we were given a 2 day installation window for October 28 and 29, 2015. The Keller Interior Inc Installers came out and when they saw that we had furniture to move (typical bedroom furniture- dressers with NO personal items on top, empty lightweight book cases, and several items on wheels) they refused to do the install. We have spent now 3 hours trying to get the installers back after we personally moved items from our upstairs to our downstairs to resolved any issue or concern that they had and they claim to have moved on to another job for the day. My wife spoke with the Lowes Central Product Office )CPO) that handles installation issues and she got conflicting stories from the manager as to what the expectation was prior to the installation. This is absolutely the worst customer service experience received from Lowes and their installers Keller Interiors, Inc. We have now made several calls to the company directly and to the Lowes CPO and no resolution. BEWARE OF DOING BUSINESS WITH KELLER INTERIORS, INC..........
Description of Work: Absolutely the worst customer service experience ever!!!!!
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$2,200
Contact information
1281 First Street South Extension Unit F, Columbia, SC 29209
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Service Categories
Carpet Sales and Installation
FAQ
Keller Interiors, Inc is currently rated 1 overall out of 5.
No, Keller Interiors, Inc does not offer free project estimates.
No, Keller Interiors, Inc does not offer eco-friendly accreditations.
No, Keller Interiors, Inc does not offer a senior discount.
No, Keller Interiors, Inc does not offer emergency services.
No, Keller Interiors, Inc does not offer warranties.
Contact information
1281 First Street South Extension Unit F, Columbia, SC 29209