JIM HUDSON HYUNDAI

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It took about two to three hours. They got everything done. They had a TV, snacks, water, cola and coffee. They have always done very well with my car. Most of the stuff I have is under extended warranty, so that's been well. I like their quality.

I was reluctant to use this dealership because of previous bad service experiences at another Jim Hudson dealership, but I decided to give them a fair chance. I arrived at 7:30 and was greeted promptly by service. I was told that the patch they had put in on a previous visit had failed and was leaking. I was then told that there was no was to repair the patch and my only option was a new tire. I was then told that they would mount the tire for free which was normally a $38.00 charge. I asked how much the tire was and was told it was $220.00 plus tax. I was very upset. That would make a tire normally $258.00 plus tax. They claimed no liability for the patch and offered no fair solution in my opinion. I told them to get me my car and informed them that if I did have to buy a new tire that it would not be from them. I called a local tire store(which I will review separately) and was told to bring in my car so they could look at it. They assessed the tire and informed me that the patch was improperly and poorly installed but that it could be fixed. I agreed to let them fix it and after ten minutes they were done. They only charged me $20.00!! The original patch at the dealer was $38.00. I asked the man at the counter how much a tire would have been had I needed one. He informed me that it would be $153.00 mounted and balanced plus tax. That was over $100.00 dollars less than the dealership that had claimed that the patch could not be repaired. Jim Hudson has lost a customer for life at this point. I will never buy another vehicle from them nor will I use any of their services. I feel like they drive up prices and recommend unnecessary services just to gain more revenue. I am disappointed that a company like this can thrive.

Service took me in on time scheduled, replaced radio/nav system, and had me out the door in just over an hour, which was originally promised. The job was done professionally, car was even washed at no charge. Service personnel were very professional. I would recommend Jim Hudson Hyundai service.

I took my car in for service and told them I needed it back by noon. They promised it would be ready them. I got a call about 9:30 that it also would need some transmission service, which I had actually expected. They gave me an estimate on the service and I ok'd it. About 11:15 I got a call that it was ready. I went to pick it up and the cost was about $5 less than the original estimate. They had also vacuumed the interior and cleaned the dash. It was a bit higher in price than what I had originally expected to pay, but I will pay for good service.

Everything is wonderful. They get a car when mine is in the shop getting worked on. They always do a good job and fix all the things that I sometimes don't even notice. They always have to correct tool to work on my car properly. They will fix anything on my car at no cost because they offered me premire discount.

I am glad to be a customer of Jim Hudson Hyundai. When I need service or warranty work done, I can get appointments and if work takes longer than I can give my time to wait or over some days, I get help with my ride home or transportation.

***** UPDATE *****

Sometimes the way a bad experience is rectified makes all the difference in the world. In response to my email (below), a customer service representative responded with an emphatic apology. She explained that the service rep was new and obviously needed additional training. To compensate me for my experieince, she sent a gift certificate for the entire amount of my repair to use on future service. I am, again, a happy customer.

****** Original Experience *****

The email I sent to them...
My wife and I have purchased
three cars from your dealership and I was planning on a fourth before my
experience yesterday. My service representative was Michael and he did a
decent job of checking me in Tuesday afternoon. I explained that I was
unable to put the car into park from drive, the ESC light was on and my brake
lights didn’t work. I said I had done a quick Internet search and it
appeared it was the brake light switch.
Michael called me Wednesday
morning and said it was indeed a brake light switch and I did have the extended
warranty with a deductible of $100, however all I owed was $75 (I assumed this
meant that the repair was under the $100 deductible). He attempted to
sell me several other maintenance services, I just agreed to an oil change for
$34.95. So I expected to pay $109.95. Imagine my surprise when I
was presented a bill for over $157.00.
I asked for an explanation and,
appearing a bit flustered, he said he told me the wrong amount over the phone
(strike one). He said that there was one hour diagnostic and .6 hour for
replacement of the defective part – according to Michael, that’s what the
extended warranty company allowed. Now, let’s see, I am not a mechanic
and yet I diagnosed the problem within five minutes via an Internet
search. I hope that your expert mechanics didn’t take an hour to
troubleshoot this problem (given the numerous recalls on previous models for
this very issue). This sounds a little like “even though this is really a
15-minute job, I can bill for 1.6 hours because that’s what I can get away with
because of the warranty company” (strike two).
Finally, I read through the
invoice and I notice a $20.00 “Shop Supplies” charge. I ask what this was
for, and, again a little flustered, he says “I can take that off.” But
one of your clerks says “not the recovery fee” and they go back and forth about
a charge that’s a little over a dollar (boy was that professional). He
did take it off (but not the recovery fee), but how many of your customers
catch this hidden charge? If your oil change is really $54.95, then the
customer has a right to know that up front (we’ll call this one a foul ball
since he did remove the charge).
So, my final bill was about $137
and another $57 billed to the warranty company. Just for fun, I stopped
by my neighborhood service shop and asked how much would they charge to replace
my brake light switch - $64.00 – diagnostics included. So, if I had gone
to the neighborhood service shop (which is ever so much more convenient), my total bill would have
been $88.50 with the oil change (Strike three).
So, my car has been repaired,
but am I a satisfied customer? Absolutely not. We are not talking
about a lot of money on this particular repair, but what about the my
experience? By not properly taking care of the customer and not being
completely above-board in your actions, how much money have you lost in future
repairs and future car sales – not just from me, but for every customer you
treat as you treated me?

Everything is great there. You don't have to wait, you pull your car up and they take it. If you wait for it, in 20 minutes you are on your way.

We just went and told them what we wanted. They gave us a price, and we accepted it. We were satisfied with our experience.

It's the dealership in town that I deal with for all my car related stuff. One of the reasons of taking it back to the dealership is that they would have the record on file of whatever they have done. If I show them that I've spent the money there, they know that I've kept the service up. They can accidentally try doing an under even though they shouldn't be. They do a good job. They are really friendly and great. I think $76 for a general check up on a very small car is high. For a 50000 mile check up, the price wouldn't have been bad. I would use them again in the future.