Franklin Plumbing & Drain Cleaning Co
About us
Additional DBA - Franklin D Services Inc. Additional emails - [email protected], [email protected], [email protected]. See website for additional services.
Business highlights
Services we offer
Total plumbing & gas solutions, backflow certification repair & replacement, camera, gas line repairs & installation for commercial & residential remodeling, gas logs sales & installation, grading, heavy equipment & industrial plumbing., hydro-sandblasting, land clearing, pressure washing for brick & concrete, restaurant equipment & repair, sewer line hydro-jetting, sewer/drain cleaning & installation
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
61% | ||
22% | ||
4% | ||
9% | ||
4% |
We had some issues. However, the owner,Josh, made it right with us. In the end, that is all anyone really wants in a service provider - to stand behind their work. He DID!
The cartridge was replaced and the shower faucet turns easily and does not drip. After learning that the part that was replaced was a part that costs around $40 and the work took approx 2 hours to complete, my husband called the service manager to question the price we had been charged around mid-day on Monday. He was told the service manager would return his call that same day. This did not occur. We reached a service manager the following afternoon.
My husband was told that typically this type of service could take 4-5 hours and was a "level 6" charge but he downgraded ours to a "level 5" and is sending us a refund of $58. I think it would be more appropriate to bill for the actual time spent fixing the issue, especially if it takes significantly less (roughly half) time than estimated.
The timeliness of the service and the service itself was great. And, had the job taken 4-5 hours the price would have been fair. However, it did not and I feel as though the estimate should have been adjusted based on time spent fixing the problem.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.