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Franklin Plumbing & Drain Cleaning Co

About us

Additional DBA - Franklin D Services Inc. Additional emails - [email protected], [email protected], [email protected]. See website for additional services.

Business highlights

Emergency services offered
46 years of experience

Services we offer

Total plumbing & gas solutions, backflow certification repair & replacement, camera, gas line repairs & installation for commercial & residential remodeling, gas logs sales & installation, grading, heavy equipment & industrial plumbing., hydro-sandblasting, land clearing, pressure washing for brick & concrete, restaurant equipment & repair, sewer line hydro-jetting, sewer/drain cleaning & installation

Amenities

Emergency Services

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.323 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
61%
4
22%
3
4%
2
9%
1
4%
Showing 1-23 of 23 reviews
Elizabeth S.
Jul 2016
5.0
Yes, I recommend this pro
$210
An exceptionally competent person arrived on time and completed the task in great time.

Mary W.
Jan 2015
3.0
Yes, I recommend this pro
$225
1st had to reschedule because City called and it took president over my job.  Worker was late coming for appointment.  1st appointment of the day too.  Had to replace toilet mechanism to correct spurting problem.  Replaced spring in handle for spicket to turn off.  Saw that the toilet flushed ok but didn't check the spicket, my fault.  duh .  Later that evening noted that toilet was not working properly and the spicket was not fixed either.    Called office and asked to send someone else other than the worker sent previously.  The owner came on the service call along with the worker than came the first time.  The work was completed correctly this time, and the owner did compensate for having to come a second time and apologized. 

Dominique R.
Aug 2014
4.0
Yes, I recommend this pro
$400
Very well.

Lynne H.
Jul 2014
5.0
Yes, I recommend this pro
$161
Bryan was on time and courteous, helpful and wasted no time getting to the problem.  It was a great experience with a new vendor.

Jim F.
Jul 2014
4.0
Yes, I recommend this pro
$210
It was good. They were prompt and efficient.

Sean A.
Jun 2014
5.0
Yes, I recommend this pro
$150
This vendor was chosen thanks to a well placed discount. The reviews looked solid, so I went ahead and purchased the discount to get a long-lingering in-sink disposal installed. Once scheduled, everything went by very quickly. The technician installed the equipment and wired everything in a no-fuss manner. Within about an hour, everything was ready to go and there has been no issues since installation.

Robbin S.
Apr 2014
5.0
Yes, I recommend this pro
$600
We had some issues.  However, the owner,Josh, made it right with us.  In the end, that is all anyone really wants in a service provider - to stand behind their work.  He DID!


Amanda S.
Mar 2014
4.0
$442
We called Monday morning to request service and they came right away to perform the work. We couldn't have asked for a faster response!
The cartridge was replaced and the shower faucet turns easily and does not drip. After learning that the part that was replaced was a part that costs around $40 and the work took approx 2 hours to complete, my husband called the service manager to question the price we had been charged around mid-day on Monday. He was told the service manager would return his call that same day. This did not occur. We reached a service manager the following afternoon. 
My husband was told that typically this type of service could take 4-5 hours and was a "level 6" charge but he downgraded ours to a "level 5" and is sending us a refund of $58. I think it would be more appropriate to bill for the actual time spent fixing the issue, especially if it takes significantly less (roughly half) time than estimated.
The timeliness of the service and the service itself was great. And, had the job taken 4-5 hours the price would have been fair. However, it did not and I feel as though the estimate should have been adjusted based on time spent fixing the problem.

Joan R.
Feb 2013
5.0
Yes, I recommend this pro
$200
We have used them in the past, and they always do good work.  We really appreciate their focus on customer service as well.

J T.
Jan 2013
5.0
Yes, I recommend this pro
$800
They were responsive and did a good job.  I thought the warranty on the hot water heater expired but they checked with the manufacturer anyway and found out it was still covered.  Saved me a bundle of money; I only had to pay installation cost as the manufacturer provided a replacement unit..

Ann E.
Dec 2012
5.0
Yes, I recommend this pro
$150
I contacted this merchant because initially I had purchased a voucher for this merchant from a local daily promotion. The merchant arrived at the time of our appointment.  The initial work of having the cold water pipe attached under our sink was covered by the voucher.  However, when it was time to check the repair by having the cold water turned back on, it was discovered that the cold water pipe under the house had been cut from the supply line.  This cut had occurred prior to their visit.  The plumber connected a new cold water pipe to the cold water supply line under the house.  The cost of this repair was $150. The plumber was professional and knowledgeable.

Dee C.
Feb 2012
5.0
Yes, I recommend this pro
$80
They are wonderful, came after-hours and didn't charge me a fortune for coming on off-hours. Overall, they did a great job and will continue to use them again in the future.

Susan H.
Nov 2011
5.0
Yes, I recommend this pro
They did a great job from start to finish.

Stephen R.
Oct 2011
5.0
Yes, I recommend this pro
$185
They are good. We liked them. We've used them a couple of times.

William B.
Jul 2011
1.0
$400
Horrible!  They cut out and replaced a section of copper pipe with a pin hole lead with PVC and compression fittings.  When I came home that day and saw what they had done, I immediately stopped payment on the check and forced them to come out and replace it properly.  The first plumber also turned the water back on without the pipes connected and water poured out all over our hardwood floors.  He spilled orange PVC cement on the wall, then used by shop vac to clean up the water.  The second plumber that they sent out repaired everything correctly, but I would never use them again.

Penny W.
Jun 2011
4.0
Yes, I recommend this pro
$7,500
It was several months of them coming and going and coming and going and then finally having to dig up the sewer line. They put in an external tap if we don't have to go under the house. They cleaned it out several times and then they finally decided that the roots had taken over the pipes so they had to dig up the pipes and replace them with new pipes. They had to put another tap at the road. It was a rather long extensive process. Generally speaking they were satisfactory. We didn't get any other quotes. We have used them off and on for years. We had to do something so we took their quote and went with that. They were able to fix the problem. Some things they have done have been really good and some things were just so-so. They were responsive and punctual. They also seemed pretty professional. I would call them again to get a quote the next time. Everything they have done has been pretty satisfactory.

Karen H.
May 2011
5.0
Yes, I recommend this pro
$3,000
The word was done promtly and correctly the first time. We have had no problems since.

Stephen R.
Mar 2011
5.0
Yes, I recommend this pro
$175
I would say that they were pretty good. They charged me $175 for the service. They had the drain unclogged in 10 minutes by snaking it out.

James E.
May 2008
2.0
$200
unknown

Carrie P.
Feb 2008
2.0
$295
He showed up and checked the toilets then went to his truck for parts. He sat on the phone for 30 minutes and then came back in and fixed the toilets.

PHILLIP H.
Jan 2008
5.0
Yes, I recommend this pro
$225
Overall things went very well. They arrived on time and completed the work as requested. Only issue I have is that they use whatever parts are on the truck instead of using the most appropriate parts. For instance, on the valves under the sink they didn't have the exact parts they needed so they pieced together different parts to make the dishwasher and ice maker cutoff valves. I imagine some people might admire the ingenuity but the job actually took longer (and cost more) because they had to find the various parts and piece them together. If they had the correct parts on the truck they could have finished faster and my bill would have been lower.

Jo G.
Jan 2008
5.0
Yes, I recommend this pro
$136
The staff in the office was very courteous and prompt in calling me to schedule a time and then to follow up to let me know that the technician was on the way. We had to change the appointment, but since it was not an emergency it was no problem. The technician was right on time and promptly began to assess the situation. He checked and consequently lowered the water pressure of incoming water, installed the valve, and put brackets on several pipes to hold them steady. All was done in approximately one hour. He checked behind his work to be sure everything was working well including releasing air that was in the pipes. I am well pleased and will use them again.

Matt B.
Jul 2007
4.0
Yes, I recommend this pro
$125
They showed up late but did a good job. They were able to use parts from the old sink to save us money.

Licensing

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FAQ

Franklin Plumbing & Drain Cleaning Co is currently rated 4.3 overall out of 5.

Franklin Plumbing & Drain Cleaning Co accepts the following forms of payment: CreditCard

No, Franklin Plumbing & Drain Cleaning Co does not offer free project estimates.

No, Franklin Plumbing & Drain Cleaning Co does not offer eco-friendly accreditations.

No, Franklin Plumbing & Drain Cleaning Co does not offer a senior discount.

Yes, Franklin Plumbing & Drain Cleaning Co offers emergency services.

No, Franklin Plumbing & Drain Cleaning Co does not offer warranties.