Follines Vision Center

The doctor who examined my eyes at Follines Vision Center spent very little time examining my eyes. He then gave me a prescription for new glasses. I chose new glasses in the store and waited over 3 weeks for the glasses to be made. I was told they would be ready in 7-10 days. When I went to pick the glasses up, I could tell that something was wrong because I could not see clearly with the new glasses on. In fact, my vision was much better with my old glasses on than with the new ones. They said that the glasses were made to the specifications on the doctor’s prescription. In 20 years of wearing glasses and getting new glasses every couple of years, that was the first time that I could not see clearly and better than I could see with my old glasses on. What a disappointment that was! I told them that I was not going to buy glasses that I could not see clearly from. I paid a $400 deposit when the glasses were ordered, which left a $200 balance after my vision insurance benefits were applied. So not only have I lost my vision benefits for the year, I’m out $400 because they refuse to refund my deposit. Plus, they sent me a statement saying that I have a balance of $200 and that it’s past due. I didn’t take the glasses home! Follines has not contacted me to attempt to work with me to rectify the situation. I guess they don’t care if I can see or not, and I thought they were in the vision care business. I would not recommend Follines Vision Center at all! The girls who helped me chose the new frame for the glasses were very nice, but the bottom line is that either the glasses were not made correctly or either the prescription for the lens is not accurate because the new glasses did not correct my vision at all. If you need an eye exam and corrective lens, please find another provider. My experience with Follines Vision Care was very disappointing, and so I cannot recommend this business.