Cunningham Appliance Repair

The technician arrived promptly and quickly repaired my dishwasher. He was very professional and the price was very unreasonable. I was shocked by how easy it was to deal with Cunningham Appliance! I will definitely call them for future issues.

We called on a Saturday when our door broke. We were told someone would come Monday. We were ok with that since it was a weekend. On Monday the guy came after 5 and “needed something to get the bolt out” and left. We got no calls Tuesday. We waited all afternoon. Wednesday the guy comes back at 545 and what he needed didn’t work. Thursday no calls. My husband called and was told the guy had proper drill bit. No one came. Friday afternoon I called and the man was rude on phone. Spoke down to me. I requested someone bring back a part from my refrigerator that was taken so we could get it fixed. Was told he would be there Saturday. The doo is now not shutting correctly. Magnetic strip not connecting. I will never contact them again and would recommend others do so as well. Update: My husband received a call from the company. I was accused of being racist. Below are proof of the shoddy work. The refrigerator has a screwdriver holding it closed because it will not seal. It’s uneven. Magnet doesn’t touch now. FYI I was never present during any visit. My reviews are based on the way I was treated over the phone, how long it took, lack of communication from the company and the work I’ve shown below.

Was very unprofessional and rude. Never repaired dishwasher and was late on arrival. Refused to repair the dishwasher and left.

He arrived promptly and identified the problem. (The water line on the refigerator ice maker had developed a pinhole). He placed a connector below the break and away he went. A short time later I saw it was leaking again. I called him to return. He stated that he would need to order parts ( a new hose) to finish the job. Still waining to hear from him.

After months and months and many no shows, I gave up on them. They also lied saying they had called when they didn't. I have an iPhone and it records ALL calls in and out, even missed calls. They told my husband they were ordering a part for the fan and when I called them a month later they said they had to order the part. They showed up unannounced after I hired another repair service. Apparently the unit did not even require parts. The third repair company came out and fixed it the first visit with the electrical tape.

We had used another repair service (Appliance Professionals LLC) to fix our Bosch dishwasher which was performed well and quickly.  This first repair person from Appliance Professionals LLC noted that there was a recall on our Bosch dishwasher control unit/module, contacted Bosch and Bosch identified that there were 2 people to select from as authorized repair facilities for Bosch appliance products.  
Appliance Professionals LLC had recommended Cunningham's over the 2nd, and only other, option.  When I looked in Angie's List, the other facility was not even available to research and there were obviously mixed reviews on Cunningham's in Angie's List as of the date of this writing - some very good and some very poor.  Thus we essentially had to use Cunningham's for lack of a better option.
To paraphrase, I would never use this company again.  There are very poor reviews listed for Cunningham's in Angie's List from January and July 2012 and both of those are dead-on correct.  The main issues I encountered:
- Horrible communication: My wife had to be the one constantly calling, asking where the part from Bosch was, if they even ordered it due to the very long time delay in delivery (when they assured us they did) and when they will come out to fix the dishwasher.  We received next to no calls FROM Cunningham's and she had to juggle 3 young children with school and then constantly contacting this company on top of it.  It became typical that we would have to call Cunningham's, ask when, get the "we are waiting on the part" or "a bunch of parts are here, let me look through them and call you back" and then NEVER get a return call.  Common courtesy for a business seemed to go right out the window besides attention to detail.
- Terrible scheduling or schedule attempts: Our dishwasher was first repaired by good provider (Appliance Professionals LLC) in about 3 days, after waiting for a valve to be delivered (on the first problem that initiated this whole repair sequence), then we were without a dishwasher waiting on this control unit to be replaced under a Bosch recall by Cunningham's for almost 4 WEEKS.  A small portion of this was waiting for part to be delivered by Bosch but the VAST MAJORITY of this delay was Cunningham's poor attention to detail and response to customers.  It gives the impression their recall or authorized retailer business is low profit and they push it off until they absolutely have to do it, for more profitable calls that aren't recalls.
- Overall poor performance: Barely able to schedule appointments with their customers.  Showed up late.  Work apparently was performed adequately (dishwasher works) but I am nervous about latent errors although since the control unit is the main controller for operation.  Just a tremendous delay, a big pain to deal with this company and makes me question the results.  I would never use this company for any "regular" repair and recommend anyone reading this steer clear of this company for a better performing one.

He was very nice, but, the price was a little high.  It was clogged just like it had cement in there.  He said he will come back next year and I get it free.  I give him high ratings. 

Offered help on phone . Was here on time . Was courteous and helpfull . Gave business card for future use .

I took the day off for this work.  Appointment scheduled for 8am to 11am, didn't show up or call.  I called at noon, was told "I'll be there soon".  Got a call at 1:30 asking for directions, another at 1:45 because address was written down wrong.  Got there at 2:15, quickly diagnosed problem.  It was going to take another 4 hours to get replacement belt.  Finally came back at 7:30, took 5 minutes to install belt. Quality of work was excellent - quickly diagnosed problem, quickly resolved once part was in hand.  My complaint was in the way my time was wasted waiting with no effort to let me know what was going on.

The owner of the company, James Cunningham came out to help me himself. He was extremely polite and professional and diagnosed my issue in a timely manner. It took a while for the parts to come in but I blame that on Whirlpool not on the repair company.  When Mr. Cunningham did the repair work for me he worked efficiently and did not leave a mess as some other repair people might do. He cleaned up after himself when he was done. I believe he charged a fair price for his services. He came on time when he said he would. While I was waiting for the parts to come from Whirlpool he kept me apprised of the process via phone every step of the way.  He even called after the repair to make sure that it was still working and that I was happy. He even worked on a Saturday. I highly recommend him. He will be my appliance guy from now on although I hope I won't need him.

very professional, James is my appliance repair person.

thanks James