COVERALL

THE OVERALL EXPERIENCE WAS A POSITIVE ONE. THIS WAS A TWO DAY JOB, AND THEY WERE LATE BOTH DAYS, AND THE SECOND DAY THEY STAYED IN MY HOUSE LONG PAST THE DEADLINE I GAVE THEM. HOWEVER, MY TILE LOOKS GREAT, AND THE GENTLEMAN WHO INSTALLED IT OBVIOUSLY TOOK HIS TIME IN MAKING SURE IT WAS DONE PROPERLY. THE HOME OFFICE FOLLOWED UP WITH ME TO MAKE SURE I WAS HAPPY WITH THE JOB, AND I GET THE FEELING THAT IF SOMETHING GOES WRONG WITHIN MY YEAR LONG GUARANTEE, THAT THESE FOLKS WILL BE VERY RESPONSIVE TO ME.

THIS COMPANY WAS SUPPOSE TO INSTALL OUR CARPET ON DEC 9TH. I PAID FOR THIS SERVICE ON THE 3RD. WE BOUGHT THE CARPET FROM HOME DEPOT AND THEY GUARANTEED THE WORK WOULD TO BE DONE 2 DAYS AFTER THE PAYMENT WAS RECEIVED. COVERALL CALLED AND CAME OUT ON THE 9TH AND LAID DOWN THE TACKS, BUT THEY SAID THE TACKS NEEDED 24 HOURS FOR THE GLUE TO DRY. THEY SCHEDULED TO COME BACK ON DEC 14TH. THEY CALLED ME ON DEC 14TH AND SAID THEY WERE TO BUSY TO GET THE JOB DONE AND WOULD HAVE TO RESCHEDULE FOR DEC 23RD OR EVEN IN JANUARY. I'M DISAPPOINTED IN HOME DEPOT WHICH THEY DIDN'T KEEP THEIR GUARANTEE. HOME DEPOT HAS DONE NOTHING FOR ME EVEN THOUGH RECOMMENDED THEM. I'M VERY DISAPPOINTED ALSO IN THE CONTRACTOR AND KEEP BEING PUT OFF. I HAVE SMALL CHILD AND THERE ARE OPEN TACKS ON THE FLOOR.