ASP - America's Swimming Pool Co

I went to ASP.com (corporate channel) on 8/7/2024 to place in writing a request for pool light and pool heater services. Jimmy, the owner, called back within a few hours. He said he would have a technician come the following Tuesday but would need a $250 deposit for the pool heater diagnostic. We discussed replacing the pool light, and he said it would be easy if it were only a bulb replacement. I faithfully paid by that Saturday. However, it was all downhill from there. Despite the promised visit from a technician on Tuesday, no one showed up. Since I had already paid, I felt compelled to try again. I went back to ASP.com (corporate channel) and wrote my second request for pool light service this past Wednesday evening, letting them know we had a pool party on Saturday. The technician came yesterday only to diagnose a heat pump issue. He did not replace the light. I received an invoice for $150.00 for the diagnostic, for which I had already paid $250.00. So, I just got off the phone with Jimmy. He said he only put on the schedule to look at the diagnostic. I responded that we needed that pool light replaced. He informed me that he was having trouble getting lights, and they had other customers who needed lights. Remember, he just told me last week that it would not be a problem if it were only changing a light bulb. And, he never looked at the light, so he has no way of knowing whether it was a bulb or some other issue. The most troubling part of this experience is the discrepancy in the invoice. It clearly states $150.00, but I was charged $250.00. When I questioned Jimmy about this, he simply dismissed it as an error on the invoice. I am deeply disappointed with Jimmy's customer service and his lack of transparency. Throughout our conversation, he seemed unsure and evasive, which did not come across as genuine. He should have informed me about the potential bulb issue a week ago and should have reimbursed me $100, as the invoice clearly shows an overcharge. I would go elsewhere for your pool service needs if I were you. I will not be taking any more chances on them.

great ! professional and courteous service

As always, Mike and his team provide excellent service! He has always gone above and beyond for his customers. We've used them since last summer and have never had a complaint. Would definitely recommend!