ADT Security Services

All going fine for first week. ADT was very professional compared to some of the other companies I talked to. One lady after I told her I was choosing ADT got really rude with me. Happy with service so far.

When I call in, I don't know where it goes to. They have offices and monitoring stations throughout the United States and I don't know where it connects. It costs us $19 a month. It secures our house. They monitor the security of the house. If an alarm goes off, they're very prompt at calling and sending help if need be. We have a key pad. We have all our doors and windows monitored. We have glass breaks, CO2 and fire monitoring. There was a system within the house when we got here. We talked to them and they gave us a great deal on signing a two-year contract with them and we did a bunch of upgrades very cheap. I had some issues. ATand T cellular service here was really bad. What they had here was a problem. I went wireless on this instead of a landline. So I'm totally self contained. If the power goes out, I've got battery back up to cover the system plus it's a cellular system so it calls out, it doesn't need a hardline that you could cut or come into. The problem that I had was they upgraded the system they didn't put in a powerful enough transmitter and I kept getting a failed communication. It wouldn't call out properly. So I had some issues with that for probably 6 months, until I finally found the right person in the company to talk to and they came out and put me the most powerful communication box that they made and that cleared that problem up. So they worked with me but it took about 6 months to resolve that problem. It was frustrating. If they get an alarm, we get a call immediately. The response is very good. Through the times that I've had the customer service was difficult. Where we live in South Carolina, we have installers come in that were very inexperienced. I had put new windows in last year and naturally they had to reconfigure the window units. So they came out and put the window units on and then probably a week later one of the sensors fell off and the alarm went off. So I had to go around and reattach all of the window units because they didn't prepare them properly. ADT is a very large company. You call in for a work order and they send out one of their local people. In the area that we're in, the work force here is pretty poor. So that's not a direct reflection of ADT, it's just a direct reflection of the labor force in this area. I can speak this way because I've done constructions all my life and I know the ins and outs and this is the worst labor force that I've ever lived in.

The installer was prompt, courteous, and professional. He explained every step and made certain that I understood how to operate the system. He even gave me extra pointers on keeping the house and its contents secure. I also appreciated the helpfulness and thoroughness of the ADT folks that I talked with when I made my initial calls. I had many questions after doing my homework on security systems. They were not pushy and did not try to sell me more than I wanted.

The technician did an excellent job -- took the extra time to make things right.

We agreed initially because they installed the system for the prior owners and we were told verbally that we would not have a contract but would be billed monthly. For the first year we were neither pleased nor displeased with the service, but had zero interaction. We got frustrated when the monthly rate increased which was particularly upsetting since the monitoring fee is 2-4 times that of competitors, but we were lazy and did not cancel. The monitoring fee increased again (noticed in my bank account first, no notification this time). I decided enough was enough. I did not want to pay $60 more a year for service that basically was nonexistent so I called to cancel. Then I was informed that the three year contract did apply to me and that I would need to pay 75% of the remaining contract and yes that is based on the new monthly fee, which I never agreed to in the first place. Be warned if you use them you have a self-renewing three year contract for which they can arbitrarily increase the monthly cost and if you dislike this they will charge you at the new rate to cancel.
Also hold times can be long, when calling to put the system in test (when installing a battery -a service they do not perform without charge).

I called yesterday and they set us up today. They were prompt, they did good work, and the fellow that came out was knowledgeable and a very nice guy (his name Nicholas).

The service was excellent. The guy that came out was fantastic. He was on time and he explained everything very thoroughly. I am very happy with it.

I have been very satisfied with them. They are always very prompt and very nice whenever I call them for any help.

My husband was at home when they actually did the installation.  We haven't thankfully had to use them yet.  They used whatever was available and ran the compatible one rather than running only the wires and charging us for that.

We have set the alarm off a couple of times by mistake. They are quite punctual, and quick to respond.They called us, and asked us the password to reset the alarms. That has happened maybe half a dozen times. Smoke will set the alarm off. Motion, and fire will set if off. The nice part about it is if the electricity goes out its wireless. So it will call the police even if the power is out. There is an extra charge for the wireless but we feel it is worth it.

He is always prompt about getting a security system and the price is reasonable. They charge about $30 a month, which is standard. It is a good company. They are very prompt and I haven't had much contact from them besides the installation.

I am overall happy with them. The price is a little higher than I would like. Their service is fine. They were on time when they came home to install the equipment and everything.

I am satisfied with their services. I would use them again.

We had a hard time contacting people in the Columbia area. I had to go several times to the corporate office to get them to respond. It was very hard to get them out here to complete the work. We think they have the best system but we couldn't get them to answer our calls or get them to come out here. The workers that come out were polite and courteous and came to get the job done.