Palmetto Marble & Granite
About us
we fabricate and install granite, silestone, marsh cabinets and other solid surfaces
Business highlights
Services we offer
Marble and granite, cabinets & counter tops. We carry a line of Marsh Furniture Cabinets for kitchen and bathrooms.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 70% | ||
| 10% | ||
| 10% | ||
| 0% | ||
| 10% |
We wanted granite countertops for our kitchen. We decided on Palmetto Marble and Granite due to the price and the job done in our friend?s kitchen. We were aware that each home, cabinets, etc., are different, and with any kind of construction, it is not 100% perfect.
On three separate accounts, Joel (sales rep) told us that the plumber would arrive within 1-2 hours after the installers, and that the countertop with the sink would be one whole piece. I had confirmed everything with Joel Friday morning before the date of installation. Monday morning, Joel informed us that the plumber will be coming late in the afternoon (an inconvenience we didn?t plan on). As the installers brought the countertops in, we saw a total of 4 pieces (should?ve been 3). I asked Joel why there were 2 pieces of countertop for the sink side. He said they had to seam 2 pieces as it can break. He should have mentioned that before installation. Asked why the plumber was going to so late, he said if I could get one earlier, he will deduct the charges.
The finished job looked nice, but with issues: 1) the 2 pieces seamed were not expected or preferred, but the installers did a beautiful job, 2) the sink reveal was wrong and uneven all around, 3) there was thick ?silicone filler? in front of the sink (remedy for the cabinets being slightly unleveled and sink installation) between the granite and cabinet, and 4) the dishwasher was not secured evenly. The other two countertops, the edge, and the backsplash were beautiful. The installers were quick and clean. The plumbers were great.
Joel came out to access the job and couldn?t understand why we were dissatisfied. He says those things cannot be fixed. I asked if we were stuck with it. His answer was ?pretty much.? He stated several times that we are his only complaint in 4 years. I told him I pay attention to details. To that, he asked if I?ve heard the saying, ?paralysis by analysis?? Regardless of whether or not he agreed with me, he did not need to be rude, condescending, and offensive.
The owner, Darryl, decided to have the entire sink side countertop removed and redone. With the second installation, it turned out much better. The seam was not as invisible as the first installation, but we were aware of it. At the end, we are satisfied the outcome and our new granite countertops do look nice.
We arranged for the measurements. His team was very considerate and professional. They arrived on time and completed the templates accurately. We scheduled the installation (within a week of the measurements), and they arrived on time and installed it perfectly. The seams were very tight. They did forget the backsplash on my bar area. They came back the next day and installed them.
I am very pleased with the results. I was also very pleased with the experience with Palmetto.
Licensing
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