Gooding's Plumbing

We've hired Gooding's plumbing for many different jobs ranging from replacing old toilets and faucets to installing a new line in the laundry room. They've also did the plumbing work for our master bathroom remodel. Bill and his team are very professional, responsive, their prices are fair, and do high-quality work. We'll hire them every time we need a plumber.

It went very well. They guys who did the work were very friendly and professional. There was a leaking issue with one of the faucets they installed. But they responded quickly to the issue and fixed the problem. Very professional and accountable for their craftmanship.

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The job started off on the 'wrong foot' when Billl called at 8:30 am on Monday to 'reschedule'.  He said that he had 'customers' who had no water due to the freeze conditions.  I explained that I had taken a day off from work and would lose pay to stay home again.  So he reluctantly agreed to come later at 10:30.  Since he was afraid to break off one of the stall shower handles he told me I needed to cut a hole in the wall and purchase an entire valve set.  Also, through no fault of his, the 3 faucets I had purchased would not fit the existing sinks so I had to place an order.  On Wednesday I called to let him know that the replacement parts had arrived.  He reminded me of all of his 'customers' who had no water and how he could not come that day  but 'definitely' if the snow melted tomorrow (Thursday) he would swing by and take care of the rest of the job.  I reminded him that I needed the plumbing work completed by the end of the week since I had other providers coming on Monday and Tuesday of next week.  We agreed to speak on Thursday morning.  When I had not heard from him by noon, I called and left a message Thursday and received no callback on Thursday nor Friday.  Realizing by Friday that Bill must not consider me a 'customer' and would not be helping me out within my requested schedule, I rescheduled the providers that were supposed to arrive on Monday so I could arrange for another plumber to complete the work.  The new plumber arrived on Monday and was able to switch out the stall shower handle (with no problem) that Bill told me needed an additional $127 valve set and a hole in the wall.  Also, the new plumber re-worked the three faucet handles that Bill installed since the way Bill installed them had the handles working in all different directions with no consistency.  In addition, I had to return the unnecessary valve set to the plumbing supply store and call Delta to order replacement parts that were not installed in the faucet handles.