World Stone Distributors

We started our project to have the granite installed as our master bath countertops and soon expanded it to include replacing the (contractor ugly) granite in our kitchen also. We did our research on granite fabricators/installers in the Charleston area, visited two of them, and chose one. We were given (by the fabricator) names of three granite warehouses where we could view slabs of granite and choose those exact slabs we wanted for our countertops. The employee at the first company we visited seemed to have other things to do and rushed us through the process of reviewing their inventory in the warehouse. We then visited the second company that provides granite to fabricators here, and the employee there seemed to be very sleepy since she yawned about every 3 or 4 minutes. She also seemed to want to hurry through the warehouse inventory. Now we come to the third provider of granite we visited. Visiting World Stone was a completely different experience from the moment we walked through the front door. The representative was a breath of fresh air - very pleasant and welcoming. The employee took all the time necessary for us to walk through every square foot of the warehouse and answered all of our questions. We were very pleased with her assistance. As it turned out, our fabricator had in his shop one of the two slabs we needed for our kitchen, so we needed only to find a slab that would coordinate with it. There did not seem to be any granite slabs in the entire area to coordinate with the type we had chosen, so it became a real uphill challenge to find one. Every slab of the pattern we chose was on hold for another customer. Re-enter World Stone: We were almost shocked at the level of customer service that occurred next and the fantastic effort that this employee at World Stone exerted to find a slab for us to work with the one we had on hold at the fabricator. It took her a couple of days of searching, but she found a slab for us and had it sent in from Hilton Head. We were still also checking back with the other granite warehouses just in case they could find it for us also. The manager of one said he had called around to try to help us but was not able to find one. The difference is that the employee at World Stone did not stop calling until she found one. We were gobsmacked that she put in the effort necessary to find us the exact lot number we needed when there did not appear to be any of it left in the region or "on the water" (on ships from India). Had she not gone to so much effort, we would have had to either start over completely with our selection of granite (not easily done because our next choice would have been more expensive), or we would have had to settle for a slab that we did not like. All her effort for just one slab of granite. I don't know about you, but we are not used to this level of customer service any longer. It is the quality of customer service that we would make a resurgence in this country.