RICK HENDRICK DODGE

The last time, my truck was extremely clean. When I picked up my truck, there was oil stains on my paint. You can see where they used their dirty hands.My oil was changed but there was little things like oil handprints on the side of my paint which I did not like. It was covered under my warranty. They did what they had to do. It was just the messiness with the oil is with the mechanic.

unknown

After the oil change I drove to Costco. When getting out of the car I noticed the hood looked as if it was not closed all the way. When I opened it up I noticed the oil cap had not been replaced??? I then looked around the engine compartment and discoverd that it was sitting near the srut area and this is what had prevented the hood from closing all the way. I took it back to complain...they said they were sorry and offered me a free car wash. Just beware....you probably best check behind them after having work done.

We looked around on our own for about 15 minutes when we were approached by Casey, one of their sales people. He wasn't pushy and we could tell he wasn't just trying to sell us a car. He wanted to put us in a car that met our demands. We decided on a 2014 Jeep Compass and they had the color I wanted on their lot...red! Casey got the paperwork done in a brief period of time after we agreed on the final sales price. A week later we went back and talked to Casey about trading in our two older cars on a new 2014 Jeep Liberty for my husband. Casey made it happen for us and we would highly recommend Rick Hendrick to anyone.

See above

It is a 2005 truck with over 90,000 miles on it. I do regular maintenance on it. They are very professional and very efficient. I know most of the people that work there. They are very friendly and courteous. They do a good job. They only recommend things to keep my vehicle in good shape. I will continue to use them.

My boyfriend drives an SRT4 and sucked up water after our neighborhood flooded. He went to Dodge and was told it would take three days to fix. While on the lot, his driver's side window was busted out, his stereo system was stolen, and it proceeded to rain into the car for two days. He was told by the cop who filled out the report it was most likely an employee who was responsible. Several months later, the car started running hot occasionally and he paid $60 to have it evaluated by a "certified" mechanic who was unable to find any reason for the issue. He left confused, only to find fluid SPEWING from a hose when he looked under the hood. Despite my pleading, he returned to the dealership AGAIN the next day to be told that he needed $1000+ in repairs, including a timing belt. The service department at Rick Hendrick Dodge needs to be reported to the Better Business Bureau by anyone who has had to endure a similar experience; it was the first thing I did when we left the lot!

They are wonderful to deal with. They are very accommodating. We will buy a car from this dealership in the future.