no issues so far. radiator and coolant together totals $200.00 the bill was $500.00 the rest was labor i suppose. So I guess it was around 3 hours to replace. Seems like a long time for a shop but they did a great job so I guess it was worth it.

For price, he is very reasonable. I don't remember the cost because I have taken different vehicles there at different times of the year. They are very friendly, they know what they are doing and they are not the typical car mechanic that is going rip you off. They are phenomenal. I would by far use them over using a dealership any day.

They didn't charge me. They were phenomenal! I recommend everybody to them.

Excellent. Price came in less than other places. Was done quickly and delivered as promised.

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timely affordable and got me in as soon as he could. They are a busy place and you don't always get same day service, but in this case I was lucky. Great job.

Let me start off by saying, I don't really know what the dates were for last service or the amounts. I just had to fill in something for Angie's list.

I own a company and we brought our trucks to him for about a year. I really have mixed feelings, and that's why I gave him a C across the board. In some areas he got an A, but the last visit, I would give him an F. So I figured a C average.

I wouldn't say he offers anything exceptional. Seems to be a good guy and does what he needs to do. Basically, the typical every day auto repair shop. However, we did have one issue that I was very concerned about. Which is why we stopped using them.

I will say, I don't think it was purposeful. To say, I don't believe they were trying to do anything unethical. I just simply think they misdiagnosed. Another words, they made a mistake. Still, in my line of work, that mistake would've cost me wasted money. Which is why we stop using them. Over $1,000 wasted money

One of our trucks was making a noise, and they diagnosed it as a catalytic converter. I forgot what they quoted, but it was a heck of a lot of money. I chose not to get the work done. It was functioning, just making a rattling sound.

Fast forward a few months, as noise got worse. I thought I would get a second opinion. Brought it to Midas muffler in Mount Pleasant. He called me 45 minutes later and said come pick it up, it's fixed. Come to find out, and I forget exactly now, but something had come loose, one of the pipes or something that was making the noise. Total charge was $65.

They weren't on the list at the time, so I added them and gave them a sterling review. But I delayed and debated about whether or not to leave this review. But obviously, even though almost a year has gone by, it still bothers me so I decided to do it.

I called Richard and spoke with him about it at the time. He denied it and said that none of the invoices he had showed anything about the catalytic converter. He was adamant about it. I guess that was the most frustrating part. If he had just apologized and said sorry, it happens from time to time, I would probably still be using them.

But he went on and on about how he never looked at one of our trucks for that issue, it wasn't him, wrong repair shop, blah blah blah. I explained to him that we had brought in the truck to get all the fluids exchanged and while they had it I said would you look at that noise. And that's probably why he didn't see an invoice on it. But he still denied it.

And again, I don't think he purposefully denied it, I don't think he lied about it. I think he just forgot. He seems like a straight up guy. Bit of an attitude, but straight up. But when you have an issue like that, what you're really looking for is SINCERE apology. Not plausible deniability. And when you can't even get that, it puts an even worse taste in your mouth.

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The Jeep began having starting issues, so I abandoned a trip the grocery store and was on the way to Richard's which is where I get all my service done both cars.   I was about a quarter mile away when I stopped for gas and the car would not start.  I called Richard's and Josh came over to start it.  We eventually got it started, which saved me a tow charge, and I left it with Richard fro repair.
The repair was made and I got the Jeep the next day.  Now, the Jeep starts immediately with no problem.
But that was not enough.  Richard's always does the best they can, e.g., the body of the driver's mirror was loose and would change position every time I closed the door, so they put a zip tie in the correct spot to hold it in place.  I consider it fixed!
Thanks to Richard's Automotive!
I highly recommend Richard's Automotive Service for all automotive repairs and service.  They are fair and honest and do a value-added job every time.

I heard a strange noise when driving my 16 year old Jeep Grand Cherokee LTD and, as usual, I took it to Richard.  I could hear that something was grinding and whining in the area of the back axle and it was getting louder.  I dropped it off in the morning and had it back the next day at less than the estimate.  In my line of work we call that ahead of schedule and under budget.
I have all my work done at Richard's Automotive because they are pleasant to work with, honest, and they always do a little something extra.  The mechanics at Richard's are polite and friendly and always do a great job.
There are three kinds of companies; those that do less than full value, those that do an adequate job, and those that do more than full value, or value-plus.  Richard's is consistently a value-plus company.
I highly recommend Richard's Automotive Service for their honesty and competence.

It took them one hour to do the service.

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If/when I have car trouble in the future, I will be returning to this business.

I took my truck in for a maintenance check because it was running a bit rough. Richard was very honest, told me my truck was in GREAT shape for a 2003 but they did find some serious issues with the wheels.  They replaced only the parts needing replacing, didn't try to sell me anything I didn't really need and the truck has been running great!

Horrible

They were running a little late, I am sure it was due to traffic.They have a good business, they had plenty of work drop off from the day before. But, they finished with my truck. So they have excellent time management.

Excellent service! Just stationed here and pulled up Richards. Was worried about price and they care of me in every aspect. Will be going back if needed!!

Everything went very smoothly. The communication and service were exactly what one would expect from a professional auto repair garage.

Having had mixed experiences with the dealership we took our 2000 Cadillac Catera to Richard's after seeing the strong review history.   They were quite prompt in completing the required diagnoses as well as identifying a couple of other important maintenance items that could be completed at no additional cost while the car was dismantled.   The price quoted was reasonable for the required work, and they were apologetic that they couldn't reduce it further as some parts we only available through Cadillac.
They committed to having the work done in no more than two days, and were actually able to complete it in one.
Prompt, polite, reasonable price and ahead of schedule-- we will definitely use them again.

This place is great. I called them up to make an appointment and turns out they are a first come first served system. I dropped it off and described my issues. 
They called me back with the diagnosis and the price to fix. I gave them approval.
 All the issued were fixed the same day. I picked my car up and you get a discount for paying cash!
These guys were professional from start to finish, very friendly and to the point. No extra plugs at you, like hey you should get your shocks replaced since we are in there.

I found this place to be very reasonable.  They do a good job.  They take care of whatever needs to be taken care of.  They don't do anything that doesn't need to be done.  It is unusual.

I found Richards on Angie's List, and went to him to have a variety of work performed.  I called three other A-rated companies from Angie list and got estimates on replacing universal joints on my truck before I chose Richards.
First off, Richard's had the best pricing, he beat his competitors, and by a lot.  For example, Richards beat the other three competitiors U-joint estimates by $75! Seriously...... could not have been happier with the price.
I took the truck in and he reviewed it with me before preforming the service.  He showed me the concerns he observed, and he discussed the concerns/issues I had with the truck with me.  He actually told me my truck didn't need a couple of services I assumed it did, saving me probably $200-300.  Had I walked in to many other shops and told them I thought my truck needed a particular service, they would preform it and charge me even if I was wrong.  I respect he told me the services weren't needed and that I had another 20K miles before I need to consider those particular services again.
My truck is running great!  I couldn't be happier with Richards.  He's "my mechanic" from now on !  Also, I'd take cars there for anything small too - like tire repairs or simple oil changes.  His crew is super fast and really nice guys.  Wish I would have found his shop a year ago when I moved to town.  
Also, if you have any concerns about the negative post here from the guy with the steering wheel, you can talk to Richard about it.  From what I read in the review, and what I experienced at Richards shop, I simply don't buy it.  Richard made it very clear he stands behind his work.