Purpose Plumbing, LLC

We hired Pink to install two new tankless water heaters. From the beginning, we had issues. Lewis came out and said it was our mixing valve but did something and said it was working. It wasn’t. Several visits later it still wasn’t working Their solution was to keep the upstairs super hot when people wanted to shower downstairs and turn it down when we used the upstairs shower. So that’s what we did to get by. A few months later the downstairs unit stopped working. The motherboard had to be replaced. We asked why a new unit would have a motherboard fail and they told us it just happens. We continued to have issues with the upstairs unit and eventually the downstairs unit had problems again. Finally, after two additional visits, a new plumber from Pink got on the phone with Navien, discovered the unit was never changed from factory settings and was running as a commercial unit which is why the motherboard went and which was causing it to run constantly (burning gas) The plumber also told me it had never been installed properly and was missing a part but was now working correctly. At the same time, he looked at the upstairs unit and said he did something to fix it. The next morning I had no hot water. He came and fixed that (apparently he had switched it off). Shortly thereafter, an alarm went off for the unit. The same plumber came by and reset it while out for the evening. When the next person took a shower, the alarm went off again. At this point I was furious and demanded someone from their company fix this very expensive and brand new unit once and for all. They would not come out again so fortunately, I had to call another company. They said that unit (a Rinnai) also was incorrectly installed and was soon going to be doing damage to our pipes in the walls due to the manner in which they had it draining. It too was missing something which is described in the plumber’s assessment. At this point we feel Pink Plumbing (who had sometimes returned for free, sometimes charging us over 8-9 months) should be responsible for the repair work. We are asking Pink pay compensation for the emergency visit and the repair work on the second unit. We spent many months with two units working improperly costing us time and money. We contacted Jud Leggett several times and he always says he will look it over and get back to us. He never does.

It’s going well

Great, no more leakage

Well. Thorough explanation and work

Things went well and the service technicians were very courteous and cleaned up after themselves..

Experience was very friendly and efficient

Pink Plumbing was very responsive and did everything they promised and on time at a fair price.

Pink plumbing was so fast and even worked with a contractor they suggested to get a cabinet out of the wall all in the same day! I will always call pink plumbing when I need work done. Great prices, good people, and all with a good cause!

Quick service, great folks and they stand by the quality of their work

It was excellent. I didn't had to be there. It was very simple and I didn't had to take time off the work.

They arrived promptly and got to looking at the issue. He left no stone unturned to find the issue. In the end it wasn't plumbing but roofing.

Awesome service. Friendly and professional. Would hire again.

Everything was completed as agreed and on time. Chris was also very helpful in selecting appropriate hardware.