OVERHEAD DOOR COMPANY OF CHARLESTON

STAY AWAY! Ordered a new garage door on May 12th and it took 3 months to come in only for it to be the wrong door. The tech installed the door and left without checking with us because it was obvious that it was the wrong door. Door Systems then had to order the correct door which took another 3 months to come in. So, be prepared to wait half a year to get the correct garage door installed after ordering. For all of the inconvenience of the additional 3 months and an additional install they went ahead and charged us...FULL PRICE! Payment is also a profit center because they hit you up for another 3.5% if you want to pay with anything other than a check, money order, wire transfer, or telegram. STAY AWAY AT ALL COST or it will cost you your money and your time!

Quote was fair and competitive. The work was completed quickly and right at the time that was scheduled. Repair pro that showed up was very courteous and completed the job and cleaned everything up like he was never even there.

Our door was fixed and we were happy.

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Did great job

Great! Good price great quality

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Went great

Responsive and did it right the first time

Great job with everything

They were reasonable and I was happy with them.  I had another estimate or two and they have a very good price. They were perfect and nothing was out of place when they were done.  They were here on time and it was this one guy came and he just out the door in and he was gone. I was impressed with them. They were very quick. The doors were of good quality.

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Overhead installed our doors and opener recently. They were initially prompt, completely professional and easy to work with. The price was great and I like my doors. The process was not without a hiccup or two however. I was not able to schedule an installation time that was convenient for me, consequently requiring me to miss work. I requested an afternoon and thew sales rep I worked with was not able to comply. Upon installation the crew realized that they had the wrong color trim and had to come back at a later date. One of the doors also required a minor adjustment. Again I requested an afternoon since they had to get inside the garage to make the adjustment. And as was the case at installation, They were unable to comply again forcing me to miss work. At this point they did not show up when they were supposed to so I had to leave one of the garage doors unlocked so I could go to work. Stay tuned for the results, as it has not been finished yet. All in all, good product, good price and the installation team was fine. The customer service end of things on the administrative level, though, left a bit to be desired.

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From my call for service until they were finished everything went great. They were actually early. The service tech John was polite knowledgeable and installed everything fast and perfectly. He removed the broken system cut the new spring installed the new spring and pulleys then lubricated everything. Considering it would have cost me about $200 to purchase the Wayne Dalton parts I was happy to pay $350 for them to install the new system. Would use them again without hesitation.

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Excellent service provider...was on time, even called ahead to let me know he was on the way.  Patient, EXPLAINED every thing about the door, its operation, construction and did NOT pressure me in any way to buy anything.   Gave good maintenance advice. 

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Originally, I had Precision Garage Door Service come out and the guy was super sketchy (the kind where you check if you still have all of your tools in the garage).  He took a look at the door, and wanted to charge me a ridiculous amount to replace the spring. 
I went back in the house, made a quick call to Overhead, got a quote that was MUCH lower and the gentleman was extremely friendly and professional.  His crew came out promptly and replaced the spring.
To top it off, the same gentleman called me afterwards thanking me for my business.  
Extremely satisfied customer here.  Will go back to them with all of my garage door needs!

Chris did a great job and was very easy to work with.

Angie came out initially and she was very professional and kind. Initially I inquired about just installing new side panels to close the gap between the garage door and the garage to keep rodents / bugs out. However, I wanted to also ask about getting new doors and motors since ours is the original doors from the 80s and didn't have safety sensors. I think the price was OK, but could always be better, even a little! So I always give a B as opposed to an A in that department. Lee was the technician and he went straight to work ; he worked straight through for a couple hours and I don't think he even took a break. The garage was clean afterwards and he showed me how to work everything. He was very hard working and professional as well. Would definitely hire them again and refer them to any of my friends looking for new garage doors!

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