Lowcountry Citrus Solution
About us
Low moisture cleaning using our exclusive citrus solvent, that cleans better, dries faster, stays cleaner longer and smells great.
Business highlights
Emergency services offered
16 years of experience
Services we offer
Carpet, rug & upholstery cleaning.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
5.048 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 98% | ||
| 2% | ||
| 0% | ||
| 0% | ||
| 0% |
Showing 1-25 of 48 reviews
Johnna F.
Dec 2019
Very well. Helpful team and pleased with service.
Catherine L.
Jul 2016
unknown
Tammy M.
Aug 2015
unknown
Mary H.
Apr 2015
unknown
Nelson C.
Apr 2015
We were very satisfied !
Rose F.
Feb 2015
It was awesome.
John G.
Feb 2015
Randy, the owner, was terrific! I had another carpet cleaner do the job a few days prior, and it was if the carpet hadn't been cleaned at all. I was vacating this house, and needed to leave clean and in good condition. Randy rearranged his schedule to accommodate me, did a terrific job, and the carpet looked and smelled GREAT when he was finished! I'll be using him again in the future for sure!
Stacy W.
Jan 2015
unknown
Response from Lowcountry Citrus Solution
"Glad you were happy. Randy Stuckey, Owner Lowcountry Citrus Solution"
Alfred K.
Dec 2014
This is the second time we have used Lowcountry Citrus to clean our sofa and chairs. We were very happy with our service one year ago and when it was time we gave them another call. Both times I contacted Randy, via email, he responded that same day if not within the hour with a date and time. He was out here within several days and was early both times. They spent quite a bit of time cleaning every inch of the sofa/chairs and the cushions. The finished product looks fairly new and he'll show you the towel that he uses for extraction and its amazing they get that much dirt out of the furniture. Prior to leaving he will explain all of the post cleaning instructions (not many, just what to expect such as drying time) and leave you with a large spray bottle of the citrus spot cleaner. Overall a great company and I recommend them to every one. Oh, they offer a 10% military discount.
Jane S.
Dec 2014
Excellent job. Took special care to remove pet odor.
Response from Lowcountry Citrus Solution
"Thanks for your review...our citrusolution is great for pet odors..so glad you were happy. Thanks. Randy-Owner"
Susan W.
Nov 2014
The were prompt and very professional. We will continue to use them when needed.
Response from Lowcountry Citrus Solution
"Thanks for the review..this review, along with all our reviews are un-solicited...we never ask for reviews. They come from real customers with no financial incentives or pressures... Our furniture cleaning is outstanding thanks to our great citrusolution! Randy-owner"
Robert M.
Oct 2014
EXCELLENT! All the carpets look great. The bedroom carpets are original builders carpet (base grade). They look new. The great room is 3 years old with some stains from spills. The stains are gone. Also, there was ground in play clay. They were also removed. Very pleased with the results and would recommend them very highly.
Response from Lowcountry Citrus Solution
"This is typical of what we hear all the time..I remember that job..getting that red clay stain out of the carpet was a nice bonus...but not surprising. The key is our solution..citrusoltuion is second to none...a dry cleaning solvent that does what our slogan says: cleans better, dries faster, stays cleaner longer and smells great! Randy-owner"
Linda B.
Feb 2014
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Allison K.
Feb 2014
Highly Recommend! Randy is professional, friendly, punctual and hardworking. He made time for us late on a Friday in order to accommodate our last minute appointment request. The carpets look wonderful, smell fresh and dried quickly. He gives great information on how to best maintain carpets between cleanings. We have used CitruSolution before and will absolutely use them again.
Homeowner
Jan 2014
Overall it went pretty good. Some stubborn stains resisted removal. But both pieces looked much cleaner.
Pat L.
Jan 2014
Great job and a very fair price.
Response from Lowcountry Citrus Solution
"Thanks for the review...and the repeat business. (We cleaned several oriental rugs for this customer last year) Almost 60% of our business is repeat and referal business- like yours."
GAYLE L.
Dec 2013
I contacted this company and they were able to fit my job into their schedule almost immediately (right before Thanksgiving!)
The owner and tech were very friendly as well as professional.
The only negative thing that I would say is that the drying time far exceeded what I was led to believe, however, that could have been attributed to a number of factors (type of fabric, weather, humidity, etc…)
The positive aspects of the job far far far exceeded the drying time!
I have had several company's do this same work and no one provided the results that I had with these people.
5 Star experience
The owner and tech were very friendly as well as professional.
The only negative thing that I would say is that the drying time far exceeded what I was led to believe, however, that could have been attributed to a number of factors (type of fabric, weather, humidity, etc…)
The positive aspects of the job far far far exceeded the drying time!
I have had several company's do this same work and no one provided the results that I had with these people.
5 Star experience
Response from Lowcountry Citrus Solution
"Awesome, Thanks, We are so glad you were pleased. Not sure why drying time was longer than predicted, as our system is considered low moisture. We did treat some stubborn stains with an oxidizer to try and fade, those areas would naturally take longer to dry, as they were treated after citrus cleaning. You may not have known that, as you had to leave your home before we were done cleaning. At any rate, thanks for your great review...we NEVER ask for reviews from out customers, but when we get them, they reflect what most customers say: They love us, our service and results! Randy, owner"
Lindsay K.
Sep 2013
We're very happy with the results I wish the smell would've lasted longer. The extra bottle that he provided went pretty quick. We are pretty satisfied overall.
Response from Lowcountry Citrus Solution
"Glad you were happy...we certainely don't mind getting a B rating once in a while. That should show our potential customers that we get reviews from the satisfied and very satisifed as well. The citrus smell does fade away as the carpets are drying..that's what you want. Because of the natural solution, and the fack that it contains no harsh chemicals and no soaps. the solution dries residue free from your carpets, hense the smell goes away also. But your carpets are left neutralized and should stay cleaner longer. Feel free to contact us whenever you need more spot cleaner, we give it away at no charge to our customers...we want you carpets to stay as clean as possible in between professional cleanings. Randy Stuckey, owner Lowcountry Citrus Solution"
John G.
Aug 2013
I thought the price was reasonable. They did a good job and I would recommend them. I have used them before and they always do a good job. They even left a bottle for us to use after they left.
Response from Lowcountry Citrus Solution
"Thanks, it's great to hear from a repeat customer. A large percentage of our business is repeat and referal, customers just like you who love our cleaning results and our great service. We strive to do more than a great job for every customer! Randy Stuckey, owner, Lowcountry Citrus Solution"
Barbara D.
Jul 2013
They came on time, when they said they were coming. It was reasonable. I liked the service, the rugs were cleaned like they promised, and were professional. They were prompt, courteous, and efficient.
Response from Lowcountry Citrus Solution
"Thanks for the review...we remember your job..especially the statements you made about other carpet cleaning companies either not showing or refusing to do the work..we could not believe it! It's the least we can do to show up on the scheduled day and time! Glad you were happy, we thought the rugs came out great too."
Barbara J.
Jul 2013
GREAT On time, very professional and did a great job
Response from Lowcountry Citrus Solution
"Thank you ...we are setting new standards in the carpet cleaning industry. Your review provides our company with the knowledge that we are, and will continue to, set ourselves apart from all other cleaners. Randy Stuckey, owner Lowcountry Citrus Solution"
Eliza O.
Jun 2013
great, they were punctual and polite..
Response from Lowcountry Citrus Solution
"thanks..although please note that we do not shampoo carpets, quite the contrary, our solution contains no soaps or harsh chemicals, smells great, and dries quickly. I assume she is using that term as a generic term for cleaning carpets. We appreciate the positive review."
John G.
May 2013
He did the best job of anybody I've every had. He did a great job, I was very satisfied. He even left me a sample of what he used for spot cleaning. I couldn't believe how reasonable the price was - he didn't try to add on to expense for extra work - I highly recommed him.
Response from Lowcountry Citrus Solution
"Thanks, we are not surprised that you thought it was the best carpet cleaning you have ever had..we hear that all the time! Our citrusolution- solvent-cleaner -is hard to beat! And we will always provide our customers with a 32 oz spray bottle of citrusolution for any accidents. We have even been known to drop off additonal bottles- for free- if customers run out...we want your carpets and upholstery to stay as clean as possible in between professional cleanings. thanks for your kind words. Randy Stuckey, owner Lowcountry Citrus Solution"
Valerie B.
May 2013
Everything went well, and it was a pleasure dealing with them. However, I felt that they were a bit more rushed than the first time that I used their services, but this could have been due to the fact that it was the holiday season.
Response from Lowcountry Citrus Solution
"Thanks for your review, not sure what to say about the time we were there. Actually the work was done on December 10th, and we cleaned living room, dining room, 2 bedrooms, a love seat, chair and ottoman. Since she was a 2 time repeat customer (I keep meticulous records), I assume she was very happy with our service from our previous cleaning. Normally, with the owner and another tech doing the work, it goes quickly, even for a larger job like this. With our 3 step process...it's hard to rush anything...but we thank her for observations."
Marcy R.
Apr 2013
Company did a great job, they were able to remove all pet stains, and they were professional and courteous (I believe it was the owner that actually did the work). The carpets were better when we left, than when we moved in, and they smelled great. Although they seemed a bit higher in price than some we looked in to, it wasn't excessive and was well worth the extra few dollars. They showed up when they said they would, and stuck to the quoted price. I have already recommended them to a friends.
Response from Lowcountry Citrus Solution
"We remember your job and are thrilled that you were as happy with the results- as we were. I was glad that you posted the comment about the pricing..please keep in mind, that we will never be the cheapest carpet cleaner. One can always find someone who will do the same job for less...but results will most likely reflect poorly. We offer a fair price for outstanding carpet and upholstery cleaning. Speaking of pricing, please note that some of those other companies, that you contacted, that may have quoted you a cheaper price, often use that "special" or "coupon" to bait and switch people..with their final price being higher than our flat rate fees. At Lowcountry Citrus Solution, we never do that. We offer exactimates, not estimates. This review confirms that results are the bottom line, and the cheapest guy is not always the best choice. We thank you for this honest comments. Randy Stuckey, owner"
Licensing
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FAQ
Lowcountry Citrus Solution is currently rated 5.0 overall out of 5.
Lowcountry Citrus Solution accepts the following forms of payment: CreditCard
Yes, Lowcountry Citrus Solution offers free project estimates.
No, Lowcountry Citrus Solution does not offer eco-friendly accreditations.
No, Lowcountry Citrus Solution does not offer a senior discount.
Yes, Lowcountry Citrus Solution offers emergency services.
No, Lowcountry Citrus Solution does not offer warranties.