Gerald's Tires & Brakes

They have been excellent. They are prompt, courteous, and give a great value. I would highly recommend them and I wouldn't go anywhere else.

It was excellent! He showed up, put in your number, and did the job quickly - like within in an hour. They were very nice and honest.

fine

unknown

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Honest, friendly, quality, and value. They have a great prices.

They know their business so well they can predict how long it's going to take and when you should drop your vehicle off to get the quickest service.

I have been there before and they're good, on time, they know their business so well that they can predict the turnaround by the number of people standing around and they can tell you when to drop off your car.

Returned to Gerald's at approximately 11:57 AM and did not see car where I left it parked, so assumed it was being worked on or was finished.  Entered shop and reintroduced myself to Perry and asked if my car was ready for pickup.  He asked me, "what car"?   I described the car; he shuffled some papers and said: "no, there are five ahead of you".  I asked "how can that be when you told me there were only three ahead of me 40 minutes ago, can't you move me up" .  At this point Perry coped an attitude and said again that that there were five ahead of me, that he didn't know how long the additional wait would be, and "I can't do anything about it".  I then told him to forget the order and requested my keys, as I had an appointment to get to.  Got the keys but had to return to shop to ask Perry where they parked my car as I did not see it anywhere in the vicinity where I left it.  Perry inquired with someone in shop and returned to tell me it was parked "down the street behind a truck beyond the dumpster."  Found car and left.  

While no repair was performed on my car, I figure the cost of my wasted hour to be $60

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unknown

This is a wonderful company of hard-working and honest people. They are a fixture in Charleston, and though they do advertise, their main way of getting business is word of mouth. They are busy all the time, but when it's your turn they focus completely on your issue. They check the air in my tires for free, because I'm 70 and can't do it anymore. I'm so proud they've kept the same values for so many years.

Did a tire rotation.

The light in my car that shows I had low tire pressure came on. I decided to stop by Geralds, figuring they could patch it if there was a leak or just add air. I pulled up, and one of the guys came right up to me, talked with me, I told him the light was on, he immediately started checking the pressure on all the tires, found the one that was low. The took the tire off and patched it, I don't think I was there longer than about 20 minutes. They fixed it, put it back on. When they were done, I asked them how much, they said NO CHARGE, and on top of that I got a rose. Too cool. They didn't try to sell me anything, and I will definitely be back. Great and friendly place.

No one in town gives better customer service than Gerald's. They are extremely honest and you know you can trust the work. And, while it's kind of old-fashioned, there is something pretty nice about finding a rose on your seat after the work is done.

Great service. The shocks make my 2005 Ford Escape feel like I'm driving a new vehicle. The pricing was less than estimates at two other locations. The bill was exactly the same as the estimate...no surprises. Bubba gave me a complete outline of other services that I should consider getting done. Everyone was quite courteous and the flower left in my car was a nice surprise.

Gerald's parking lot was full (they're always busy), so I parked next door. The counter man was courteous and efficient. I waited in air-conditioned comfort for 90 minutes, at which time I was informed that the job was done.
Gerald's takes the worry out of unexpected problems!

Without reservation I'd always recommend Geralds to my friends and family.

I don't care where you go, the service at all the Gerald Tire locations is excellent. They have excellent quality, service, and friendly personnel. Their prices are also fair. I have used them for years, and I will continue with them.

unknown

Well he told me on the phone that new brakes for my entire car would be approximately $140, when I get there it is four times as much, it was $557.88. It was explained to me that the front drivers side needed a new part. I asked the salesman and the technician, if the front passenger side also needed a new part. It was of their understanding that it didn't look bad. Only when after everything was completed and I had paid for my services that I was told that the front passenger side also needed to be done. I had explained to them that the car was to be used for a family vacation and safety was of the utmost concern. I was told by the technician that the tire could just break free while I was driving, that it was rare, but it could happen. The way that I have to look at this, is that I paid $557.88 to make my car safe, and I didn't get it.

I had a flat tire (that had gone flat after another tire company had supposedly fixed it the previous day). Geralds got me in right away and fixed the tire. Apparently the previous company had not repaired it properly. The folks at Geralds actually were a rather happy group (I thought the commercials were just marketing.....) and they didn't even charge me for the repair.

Although close to their closing time, they fit her in and checked the tire without, to my surprise, charging anything. Then, to our even greater surprise, they left two perfectly wrapped roses on the front seat. I can't remember having been this well treated by a business.

Not good. We turned down their low offer and buy Michelins at a large discount outlet.

This company sets the ultermate high standard for excellence and I think the whols of Charleston knows it. Honist, Honist and very honist. every company should learn from these people. Used them for years, never a bad word.