Focal Point Pools

The recent flooding here in Charleston, SC resulted in my inground pool liner floating. I called Focal Point Pools on a Sunday afternoon expecting to get a voice mail. Brian answered and said he was still out working (in the rain that was still coming down). I explained ground water had caused my pool liner to float on the sides and bottom. Also, the liner had pulled from beneath coping. He said he was extremely busy with his regular customers, but he would try to get by Monday or Tuesday. I left my house Monday after 5pm and returned home at 7:30. He had already been there, vacuumed the water from behind the liner, replaced the liner under the coping and turned on the filter pump. Here's the kicker..my liner had pulled from under the coping in the deep end and I had been told by 2 companies there was nothing to do for it but replace the liner because it is over 5 years old. Brian must not have heard about that because He Fixed It! All of this at 1/2 what I thought I would be paying. I'm so impressed with his quick response and his willingness to help out a non-regular customer on short notice. I will use his services again and I'll be singing his praises to anyone who'll listen.

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Brian replaced our pool liner and did a great job. He offered us a good price for the liner and installation and did a very professional job. It's look great.

Fantastic workmanship. Very knowledgeable and professional. Very reasonable price. Brian repaired a previously botched job accurately and quickly. Will most definitely contact him again with any of my pool needs.

unknown

Brian came out in a very timely manner and did everything I asked. When reattaching my liner I realized there is still a space that does not have the sealer, but I didn't notice that until after he had left. Other than that his work was impeccable. I have no real negatives to say about Brian's work and knowledge in reference to pools. We had a disagreement about how my patio umbrella was damaged and that is the only reason I will not use him again. As far as knowledge of pools and dependablilty, he is your man, no question.

I have used Focal Point Pools before and have always been very pleased with the work, punctuality, professionalism and the pricing.

Wonderful! Restored my faith in hiring someone.

He arrived on time and was shown everything that I was concerned about. He explained what needed to be done and once I approved it, he went right to work and had everything back in running condition in a matter of 15 to 20 minutes. Very professional, curteous, and a great communicator.

After attempts of calling two other pool service providers on Angie's List, I received no response (and still have not to date). This turned out to be good fortune as it led me to Focal Point Pools. Brian answered the call and assured me that he could be at the property the same day to assess the pool liner that was coming loose from the tracks. By that afternoon, the liner was repaired, the tenants were happy, and I have new pool service technician for any future issues. Brian was professional, reasonable, and timely!

We called Brian because one of the systems of our pool has not worked for over six months and we heard he was great at finding solutions for hard to solve problems. After several companies (including the one we had hire to do the weekly maintenance of our pool) checked our pool and could not figure out what the problem was and could not make appropriate repairs, it took Brian less than three hours to fix it.
I called him two days ago for the first time, and we set an appointment for today. He showed-up on time and got to work right away. He was patient with me and listened carefully as I explained everything we had tried and all of the problems we have had. He proceeded to thoroughly inspect everything he could regarding our pool, and found a very good, inexpensive solution to the problem. He gave me a quote for the work he needed to do, and I happily agreed and let him proceed with repairs right away. Afterwards, he walked me through everything he did and taught me how to better manage the components of our pool. The pool looks great, and for the first time in many months, it is working perfectly!
Brian is smart, respectful, efficient and a delight to deal with. We are so happy with his work that we hired him on the spot to take care of our pool maintenance.

We've been using him for about a year. We just call him; leave a message telling him what our problem is and he usually shows up the next day. He's going to start doing the pool liners from Monday. He's got an assistant and he's good too.