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Customer's Preference, LLC
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
At Customer's Preference, LLC the customer always comes first. We are your local heating and cooling professionals with an A+ rating from Better Business Bureau.
Business highlights
Emergency services offered
11 years of experience
Services we offer
Ventilation, We offer the complete spectrum to fulfill all of your HVAC needs. (Heating, We offer the complete spectrum to fulfill all of your HVAC needs. (Heating, Ventilation, and Cooling), and Cooling)
Amenities
Emergency Services
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
5.06 Reviews
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Showing 1-6 of 6 reviews
Michael P.
Jul 2020
If you’re reading this and trying to decide which company to call, look no further. Kenneth is THE hvac man for Charleston. He is leaps and bounds more professional, timely, and responsive than the other company we recently used and fired. He thoroughly explains everything he’s doing where it makes sense to an untrained person, and thoroughly answers all questions. Don’t make a mistake and call someone else!
Response from Customer's Preference, LLC
"Thank you for the great review [Member Name Removed]. Customer's Preference is delighted that Kenneth was able to take care of your heating and cooling needs. We will provide him with a copy of your kind words."
John B.
Nov 2017
We contacted Customer's Preference and Kenneth was at our home with in an hour even though we told him the next day was satisfactory. He has a great demeanor and is knowledgeable. He provided us with several quotes for our replacement project. The only reason we did not use his company was because we chose different equipment. I would highly recommend him if your choice us Carrier or Goodman.
Jovi S.
Jul 2017
Mr. Kenneth responded promptly and politely AND did an amazing job. Very nice personality, which made my family feel comfortable. We will definitely hire Mr. Kenneth again.
Todd M.
Feb 2017
Customer's Preference, recently installed a new HVAC system. Kenneth and his crew were on time, and extremely professional from the very first visit. Kenneth greatly exceeded my expectations while providing excellent customer service and quality craftsmanship. Out of all the companies that provided a quote, Customer's Preference, was the only one that didn't try to oversell something I didn't need. Kenneth stayed late during the install to ensure the quality of work was perfect before leaving, I have honestly never seen this level of customer service before. Kenneth returned the very next day to ensure I was happy with the install, went over thermostat configuration and answered all of my many questions. If you are looking for superior quality and honesty, then I highly recommend Customer's Preference, LLC!
Jeffrey L.
Jul 2016
HVAC contractor/ owner gave me an estimate. Very knowledgeable and competent. Excellent pricing and he could install several different brands of equipment.
Lisa S.
Jun 2015
Kenneth is the epitome of professionalism, courtesy, and knowledge. We had an emergency A/C problem on a Saturday night, and he came right over to help. He'll be the first one we call in the future because he's a problem solver who is genuinely concerned about his customers.
Licensing
State Contractor License Requirements
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FAQ
Customer's Preference, LLC is currently rated 5.0 overall out of 5.
Customer's Preference, LLC accepts the following forms of payment: CreditCard
No, Customer's Preference, LLC does not offer free project estimates.
No, Customer's Preference, LLC does not offer eco-friendly accreditations.
No, Customer's Preference, LLC does not offer a senior discount.
Yes, Customer's Preference, LLC offers emergency services.
Yes, Customer's Preference, LLC offers warranties.