BASS SECURITY SYSTEMS INC

I am writing this regretfully after giving them every chance to make it right. I even went to court for them to get money from another client that was rightfully owed to them. So you'd think I'd get great customer service, right? I was rehabbing my house and my contractor, Palmetto Craftsmen, had reservations about using them and told me so. I'm not sure if Palmetto Craftsmen had had bad experience with them before or not, but there must have been some reason why they discouraged me. But I used them because I felt bad about someone I knew jerking them around so I wanted to give them the business. They were never on time, I ended up paying way more than the contract called for because they didn't order parts in a timely manner even though I had paid them about a 50% deposit. My parts were very late in coming because the company that made them sold their business. I had to wait for the factory to be retooled and the price went way up. Now mind you if the parts had been ordered on time, none of this would have happened. But part of the reason the price went way up is that a tool kit came with every unit. I needed three units but my original contract called for only two tool kits. Jimmy Diggs refused to give me the extra tool kit and refused to show me the invoice from his supplier, but the supplier told me they came with the unit. What did you have to hide, Jimmy? I mean, if the tool kit did not come with the unit as you say then show me the invoice. The supplier out of Maryland very clearly told me that the extra upcharge for each unit was because by Canada law a tool kit had to come with each unit. After waiting 5 months after I had moved in to get the units, you'd think I would have gotten the extra tool kit that the supplier said I was paying for anyway. The intercom system works great but the way it was installed in the garage was kinda silly. He didn't tell me he needed two electrical outlets in the garage to supply both the intercom and the central vac. He did tell me about the one for the central vac and I had the electrician come in and install it. He handled the electric supply for my intercom by running an extension cord across my garage but never said a word about needing another outlet. Who lives with a permanent extension cord running across their garage? To top it off my foreman from my contractor said that they were unprofessional, made a mess, never showed up on time and generally did poor quality workmanship. Jimmy is rude on top of it and has no clue about customer service. Avoid like the plague!!! The rest of my work was done by Charleston Security and Dean Rommes did a great job at a great price!! Cannot wait to give him a an excellent review! I so like supporting good quality workmanship and folks who are fair and work hard!!