AUTHENTIC KITCHENS & BATHS

It's taken me 2 years to go to this to get over the trauma this service provider has inflicted. After a botched job from a previous contractor. We had our kit expanded. We needed the cabinets to match the rest of the kitchen cabinets. I picked the cabinets from a catalogue from the first contractor left and called the cabinet manufacturer but they wouldn't sell directly to me. They suggested I use Authentic Kitchens & Bath~ Rejean Gregory. All they had to do was order my 2 cabinets. I ordered them for $4000 on May 13, 2011. He required half up down, $2000. I pulled out my credit card and he said do you have to put it on a credit card, he preferred cash. They were delivered on June 16. The cabinets had gouges, smudges, chips, scrapes, and stains. I told the delivery men that the cabinets were awful, and I told them I didn't want the cabinets, I requested brand new cabinets. The delivery men said call Mr. Gregory and left. Mr. Gregory came to the house that day and looked at the cabinets. He said that can all be repaired; I told him that they were inferior and I wanted new cabinets. On the 18th of June we went to the shop. We asked him to pick up the cabinets and refund our money. Mr Gregory said he could fix it up, repair and repaint. I said no, only 2 new cabinets would satisfy the situation. He was rude, defiant, arrogant and uncooperative. He said he wouldn't refund or take back the cabinets. Back and forth we have a ton of documentation to prove the wrongdoing. He finally called us and said he himself would fix the cabinets. At this point I didn't want to deal with him anymore. Next he said he spoke with the manufacturer and they would send one new cabinet and a new side panel to camouflage the imperfections on the second cabinet. We declined this and we asked for a refund again. He said no to everything, and on the call he said "you will not win". I called my credit card’s legal dept. on June 17. I conveyed to them the bad experience I was having with Mr. Gregory, they prompted me to send them documentation to prove the wrongdoing and I complied with their request. They withdrew $2000 back from his account on July 9, 2011 and credited my account with the $2000. It was not until this time that he changed his complete attitude at the situation. Then he offered to get us new cabinets. The final letter I got from him was Aug. 9th said he ordered the cabinets. He waited to the 11th hour to fix the situation. We got the cabinets in the middle of Aug. The defective cabinets stood in my recently expanded kitchen from June 16 to mid-August.