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American Carpet Cleaners
Carpets or Rugs - Clean at Home, Wood Flooring Repair or Partial Replacement, Wood Flooring - Refinish,
About us
Additional phone number 843 571 3770 Kathleen gilfillan
Business highlights
49 years of experience
Services we offer
& furniture cleaning., Carpet, air duct, automible interior
Accepted Payment Methods
- CreditCard
Reviews
4.5609 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 73% | ||
| 15% | ||
| 7% | ||
| 3% | ||
| 2% |
Showing 1-25 of 609 reviews
Danielle M.
Mar 2020
Great service, very professional! Wish there were more companies that cared about customer service!
Lori P.
May 2019
Was exceptional and they did a great job. I used Angie’s list to have done in 2017 - and everything went well
Amy B.
Jun 2018
He was there on time. His equipment seemed old-fashioned but I didn't question it. After the cleaning I looked around to inspect the job. The first floor still had many stains which I didn't think would be difficult to remove. Moving upstairs there were two bed rooms that were wet in the middle but the 2 foot perimeter of the rooms were still dry and untouched. There were a few darker spots that again I felt shouldn't have been a problem to remove. The 3rd floor still had many stains that I could tell were not even attempted to remove. We tried seeing if he could redo some of these concerning areas and the areas undone and he copped an attitude with us and said "I guess you're getting a free cleaning today," in which I replied that I did want to pay him but could he please get the few areas that were not wet and that there was still stains on and he stormed out the door leaving his bucket and drove off. In my opinion you should never treat a customer that way and you should be more professional in your manner. He should have addressed my concerns in a respectful manner. We were willing to pay for a job well done. Now we are having Zerorez come out for twice as much, but I KNOW it will be done right. Maybe this guy was having a bad day or something, I feel bad that it didn't work out, but still no excuse for that kind of customer treatment.
Response from American Carpet Cleaners
"I am so sorry this happened to you. We will be glad to send someone else out for free. I understand that after he cleaned the entire house you refused to pay him, which is unusual. If you had paid then waited until the carpet was dry and were still unhappy we would have gladly come back, sending someone else and done the job again. Also, I was told in a text that you wanted two more rooms done for free."
Robert G.
May 2018
I was an absentee landowner selling this home, and as such I had to rely on my former neighbors and realtor to be my eyes. Both agreed the job was performed in cleaning and deordorizing the carpets due to a Tennant being a smoker.
Response from American Carpet Cleaners
"Thank you so much for your review!"
Hikeem G.
May 2018
Everything went great!
Response from American Carpet Cleaners
"Thank you so much for your review!"
Charlene K.
May 2018
they needed to come back.
John C.
Jan 2018
Excellent. I could not be more pleased
Response from American Carpet Cleaners
"thank you so much for your kind review!"
John G.
Dec 2017
The cleaner was on time, polite and friendly. He explained the process clearly. He was professional. The pieces came out better than I expected; I thought he did a very good job and I would use them again. My single problem was that I had just thoroughly cleaned the bathroom. He needed to use the tub to fill his tank and walked into my clean bathroom with a freshly laundered throw rug on the floor in his workman’s boots/shoes. I ended up releasing the rug. I think service people should bring booties to cover their shoes when doing residential work and offered that feedback directly to the company.
Response from American Carpet Cleaners
"Thank you so much for the great review!"
Barbara H.
Dec 2017
Great service with two of the best technicians ! Carpets looked wonderful.
Robert G.
Nov 2017
Outstanding!
Response from American Carpet Cleaners
"Thank you so much for your kind review!!!"
Daniel R.
Oct 2017
Very affordable. Did a good job.
Response from American Carpet Cleaners
"Thank you so much for your kind review!!"
June F.
Oct 2017
Very well. One carpet was quite soiled and operator got everything out. Carpets came out clean and soft. Very pleased.
Response from American Carpet Cleaners
"Thank you so much for your review!!"
Karen E.
Oct 2017
Great job!
Response from American Carpet Cleaners
"Thank you so much!"
Sharon D.
Oct 2017
Arrived on time and professional
Response from American Carpet Cleaners
"thank you so much for your kind review!"
Weiya S.
Sep 2017
on time, properly cleaned!
Julio A.
Sep 2017
Good puntual and did what we asked.
Response from American Carpet Cleaners
"Thank you so much for your kind review!"
Mary C.
Sep 2017
They did a great job.
Response from American Carpet Cleaners
"Thank you so much for the great review!"
Richard A.
Sep 2017
Stains not removed in MBR.
Response from American Carpet Cleaners
"Hopefully you called us. We would come back and work on the stains that came back up. I'm sorry we couldn't get them the first time. Some stains are very stubborn!"
PATRICK O.
Aug 2017
They did a pretty good job. For $99, I was happy with what they did.
Response from American Carpet Cleaners
"Thank you for your feed back. we will work to get the quality and professionalism better!!"
Jack S.
Aug 2017
Rugs were very damp after cleaning, they use portable units, not truck mounted, so results were not as good as I expected
Response from American Carpet Cleaners
"I'm sorry you experienced the dampness. I will say, though, that our units are the same ones that are mounted in a truck. Possibly our tech had to scrub alot and didn't pull as much water back. We have used truck mounts in the past and they do the same job. Upkeep on them is very expensive so we would have to raise our prices."
James H.
Aug 2017
The service turned out excellent. It was excellent. The cost wasn't high at all. I was going with another company and I said, wait a minute, I'm an Angie's List member. The other company was only doing two rooms for $99. I said that's not right and I went to my Angie's List and I got them. They did all the rooms upstairs. They did wonderful. I'm going to call them up next week.
Response from American Carpet Cleaners
"Thank you so much!!"
Joseph S.
Aug 2017
Cleaned carpet and did a good job.
Response from American Carpet Cleaners
"Thank you so much!"
JAMIE P.
Aug 2017
We used them, and they were fine. They were prompt, they were fast and they did a good job. He stayed with the price. It was a one-man crew and he did present himself in a professional way.
Response from American Carpet Cleaners
"Thank you so much for responding. we really appreciate it!!"
Gloria W.
Aug 2017
I had my 89 year old mothers carpets done as a surprise for her. We were suppose to meet at a specific time but he arrived 15 min earlier and before I knew it he was finished. Thinking he had done four rooms, I tipped him $20. It was after he left that I realized he had just cleaned her den, which is small, short hall and a throw rug which was under the front door. I took a white washrag, rubbed her carpet in the Den and it was filthy. When I called the owner, he was rude and started arguing with me saying his guy did what we was supposed to. He raised his voice and I hung up on him. I feel as though he took advantge of my mother and all I wanted was for him to apologize and send someone else to re clean her carpet. I never asked for my money back. He called a day or two later and said he would come back but he was so rude the first time, I didn't trust him or his work. I had my 89 year old mothers carpets done as a surprise for her. We were suppose to meet at a specific time but he arrived 15 min earlier and before I knew it he was finished. Thinking he had done four rooms, I tipped him $20. It was after he left that I realized he had just cleaned her den, which is small, short hall and a throw rug which was under the front door. I took a white washrag, rubbed her carpet in the Den and it was filthy. When I called the owner, he was rude and started arguing with me saying his guy did what we was supposed to. He raised his voice and I hung up on him. I feel as though he took advantge of my mother and all I wanted was for him to apologize and send someone else to re clean her carpet. I never asked for my money back. He called a day or two later and said he would come back but he was so rude the first time, I didn't trust him or his work.
Response from American Carpet Cleaners
"We apologized to this customer and offered three times to come back and make sure the job was done to her satisfaction. I am sorry this happened but when our tech got there her Mother told us what we were supposed to do and we did it. We don't treat reasonable people this way and that is why we have been in business for 34 years."
Becky N.
Aug 2017
It went very well.
Response from American Carpet Cleaners
"Thank you so much!"
Licensing
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FAQ
American Carpet Cleaners is currently rated 4.5 overall out of 5.
American Carpet Cleaners accepts the following forms of payment: CreditCard
No, American Carpet Cleaners does not offer free project estimates.
No, American Carpet Cleaners does not offer eco-friendly accreditations.
No, American Carpet Cleaners does not offer a senior discount.
No, American Carpet Cleaners does not offer emergency services.
No, American Carpet Cleaners does not offer warranties.