ADT Security Services Inc - Charleston

I am reasonably happy with them, but there seems to be a gap between what their salespeople told us. How things would work and how they actually work. What they installed didn't do the job that we wanted it to do. They had to go back and do a fix. They did the fix, honestly, I'm not sure I would use them again. I would probably use someone else. They are a very big company. They do Summerville, South Carolina. We have had them out several times for upgrades. We had a power outage and our alarm that we thought had long-term battery back-up, died. We called them back and they said that they had to replace our batteries. We have no instructions on how to replace the batteries. I was very annoyed because, the reason we had it installed is that we travel a lot. If this had happened while we were away, we wouldn't have had an alarm. They said the battery wears down and I would have liked to have known that. The salesman didn't do a very good job. I felt that they shouldn't have charged us. They didn't tell us that we needed to change the battery once a year, so we didn't know what was wrong with it. We have to get new sensors for the windows. They didn't accomplish what they said it would accomplish. They had been offering a deal, if I bought so many sensors I would get a discount. I couldn't get a hold of the salesman. I was not impressed, on the other hand, the technical people, when they come out, they are very good. They are helpful, but the salespeople don't seem to know what they are doing. Their equipment seems to be very good. They are reasonably responsive and they are excellent about punctuality.

We have had ADT for about 15 years.  Had my alarm go off about 9pm when I call I was it will be about 1-1/2 hrs till someone could make a service call and will cost about 250.00.  So with help on the phone it takes about 20 minutes for me and my son to get it cut off.  Then told I have to schedule a service apt right then can not call back later.  So I schedule an app the first one I could get is in about 2 weeks.  So I have to call to cancel and was rudely asked why I waited so long to cancel.  Then when I call back to reschedule again it going to take about two weeks, so I made the choice to cancel and find another service.  Took about 20 minutes to do this, when asked why I said because of their service she jut put me on hold .  Everyone I talked to was rude like they were doing me a favor.

ADT local manager did not followed up on promised contact. System failed despite numerous service calls and I replaced it

As far as us using them in reference to anything happening we never had to.  They are great and we have not had a problem with them for the past few years.

I've had one issue with them regarding responsiveness. My overall experience with them is good. For the time being I will continue to use them.

I'm very happy to have it when I leave my home. It does work.

Install went smoothly...after purchase follow-up..POOR!