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Sonitrol Security Systems of SC

About us

24 Hour Service

Business highlights

Emergency services offered
47 years of experience

Services we offer

Local Owners and 24 hour Service, Residential Security Systems, SC Call Center, Video Surveillance

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.927 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
85%
4
15%
3
0%
2
0%
1
0%
Showing 1-25 of 27 reviews
Renate Z.
Apr 2018
5.0
Yes, I recommend this pro
$350
I was informed about the upgrade by a Sonitrol representative. The actual upgrade was performed a a Sonitrol technician. Both were excellent professionals.

Pamela M.
Nov 2017
5.0
Yes, I recommend this pro
$200
Excellent customer service, the technician arrived on time, was very careful, polite and got the job done. He explained everything thoroughly and finished the job in a timely manner.

Carolyn J.
Jun 2016
4.0
$3,000
unknown

Janet K.
Apr 2016
5.0
Yes, I recommend this pro
$500
unknown

Tracey L.
Mar 2016
5.0
Yes, I recommend this pro
$115
unknown

Wendy H.
Jan 2015
4.0
Yes, I recommend this pro
$600
I had a very difficult time getting an appointment with their rep. Each time I tried to set an appt he had some personal business to attend to, doctors appts, etc. and could not give me a time to meet. This went on for weeks. When I called the office to get someone else out, I was sent back to this man repeatedly, and the receptionist insisted that he was the only rep for my location. I then called Sonitrol in North Carolina to see if they could provide the service since the equipment was there. They suggested I call the owner directly. He was responsive and sent me another tech. That tech was in a hurry to get to a child's game, so rushed and after I signed the contract and he left, I realized it was for more money than the first tech had quoted.
The install tech came, tested the system and replaced batteries. He did not have any manual for me. I called the owner about the price discrepancy and he was again very responsive and adjusted the contract, immediately having the secretary send me a new contract.
They seem like a sound company. I am happy with the service now. The owner might just benefit from an "Undercover" check on his employees. They all seem like lovely, top quality people, just a bit too comfortable and forget their job is to help customers.
Response from Sonitrol Security Systems of SC
"[Member Name] Thank you for review I'm glad we could works thing out. John Rama President"

Geoffrey G.
Oct 2014
5.0
Yes, I recommend this pro
$200
It went fine, It works.

Sharon D.
Sep 2014
5.0
Yes, I recommend this pro
$300
unknown

Virginia T.
Aug 2014
5.0
Yes, I recommend this pro
$200
I have done business with Sonitrol for over 20 years. I just upgraded to the wireless system and had a few glitches after the changeover and installation of a new panel. However, the attentiveness to fixing the problems made me positive I will do business with them another 20 years! Kim Harefield is the guy to deal with! Thanks guys!!!
Response from Sonitrol Security Systems of SC
"{removed member name} Thank you for rating our company. John Rama President"

Joe C.
Jun 2014
5.0
Yes, I recommend this pro
$300
unknown

David K.
Jan 2014
4.0
Yes, I recommend this pro
$350
The installer was on-time.  It took him about 4 hours to do the install.  However, the quality of his work was terrible.  He drilled into the door frame (as one would expect), but didn't clean up his mess.  To my own fault, I didn't go into the crawl space to check his work.  One would think they shouldn't have to, but this one time I let my guard down.  Unfortunately, I found out that I should have checked.  3 weeks after the install, I went into the crawl space to run cables on an unrelated project.  I found the alarm system cables were not mounted (fyi, you don't want cables hanging in a crawl space. Critters can eat them).  The horn for the alarm system was literally hanging from a cable, not mounted to anything.  I was very upset.  I contacted the owner of the company.  I took photos of the install and emailed them to him.  He was very apologetic about the install.  He sent the installer back to my home to fix his mistake. His excuse to me was that he didn't have the tools to complete the install. He said he had planned on returning. I didn't believe the excuse, as he could have mounted the horn with the same screw driver he used to mount the keypad to the wall.  Also, the day he completed the job, he made no mention of not completing the task.  Due to the nature of my install, I was given one quarter of free service.  Other than that one problem, Sonitrol has been pretty good.    I hope that my install was used as an example of how not to do a job.

Carl B.
Jan 2014
5.0
Yes, I recommend this pro
.

Michael G.
Oct 2013
5.0
Yes, I recommend this pro
$200
We moved our Sonitrol security system from our old store to a new one. We picked up the keys to the new store and had Internet installed that day too, so timing was everything on the security system install.  Alex from Sonitrol was there at the precise time we requested and everything went smoothly with the set up.  He was professional, knowledgeable and friendly.  The nice part was that Alex actually worked for Sonitrol and was not an outside contractor.  He knew the equipment well.
We also changed to Sonitrol at our home because of the great service through our business.  I set the alarm off by accident about once every couple weeks.  Sonitrol calls in about 10 seconds to make sure everything is all right.  With the previous security company it would take 10-15 minutes before I got call... if I got one at all. 
Bill Hoyt, our rep is always very responsive, from when we first called to inquire about service, to answering my silly questions about the keypad. Just this week he helped me set up my chime on the back door. This reminded me that I need to write a review since we've been happy with service, and I don't typically write reviews.



Denis K.
Oct 2013
4.0
Yes, I recommend this pro
$700

 

Everything is going well so far.  


DuBose E.
Oct 2013
5.0
Yes, I recommend this pro
$250
Sales engineer was very helpful and knowledgeable.  Missed one appointment, but rescheduled very quickly.


John B.
Feb 2013
5.0
Yes, I recommend this pro
$350
Technical assessment to printed estimate, followed by approval, scheduled installation and operation.


Rome W.
Sep 2012
5.0
Yes, I recommend this pro
$700
We previously had ADT for our home security system and were not happy with the service.  We asked for new assessments from Xfinity and Sonitrol.  Xfinity sent a new sales person who could not answer questions regarding security and could not provide physical examples of the security devices.  After 3 visits from Xfinity, the company was easily eliminated from consideration.
We decided to use a locally based company for our security system and selected Sonitrol from Angies  List.  My initial phone call resulted in a face to face assessment by Bill Hoyt, Sonitrol Sales.  Bill showed up on time and performed a thorough security evaluation.  He did not try to push all the new  security gadgets but instead tried to understand our goals in having a security system.   The system was installed a week later with no problems.
Suggestions:
1.  Decide what your goals are in having a security system.  Do you really need video coverage?  Do you need backup digital coverage.
2.  Correctly placed detection devices can eliminate the overuse of additional devices?
3.  Consider the options of remote access through smartphones

Faye W.
Jul 2011
5.0
Yes, I recommend this pro
$1,000
Courteous, prompt, efficient, professional, very pleased.

Mary K.
Mar 2011
5.0
Yes, I recommend this pro
$150
Very smoothly and professionally.

William S.
Feb 2011
5.0
Yes, I recommend this pro
$600
Sonitrol did another great installation; this time at my home. They have been protecting my business for 7 years and I have always been very pleased with their service. Sonitrols's experienced consultant, Kim Hairfield, made recommendations that were the best for my home, he had other options that were more costly, but he did not recomend them for my application. I trust their honesty. I have spoken with their call center at all hours of the day and they are always pleasant and professional with the customers protection their top priority. I now have the peace of mine that my family, home and business is protected by Sonitrol.

Ruth H.
Jan 2011
5.0
Yes, I recommend this pro
Very professionally done. Several times I have set off the alarm, and they always answered promptly.

Fritz S.
Jan 2011
5.0
Yes, I recommend this pro
$35
It has been just fine. They were quite responsive. Their sales rep came out and met with us. He did not use any pressure. We had pressure from others. They addressed our questions and so we felt confident with them.

Kay K.
Jan 2011
5.0
Yes, I recommend this pro
$120
It is very good. They have actually called me a couple of times and told me that they were checking the lines and they weren't working correctly. They monitor it every so often to make sure they are getting signals correctly.

Nancy B.
Jan 2011
5.0
Yes, I recommend this pro
It is a very good service. They respond real quickly. They are nice to deal with and very professional. They told us about the cellular back up. Our previous company didn't.

TOM W.
Jan 2011
5.0
Yes, I recommend this pro
unknown
Showing 1-25 of 27

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Sonitrol Security Systems of SC is currently rated 4.9 overall out of 5.

Sonitrol Security Systems of SC accepts the following forms of payment: CreditCard

Yes, Sonitrol Security Systems of SC offers free project estimates.

No, Sonitrol Security Systems of SC does not offer eco-friendly accreditations.

No, Sonitrol Security Systems of SC does not offer a senior discount.

Yes, Sonitrol Security Systems of SC offers emergency services.

No, Sonitrol Security Systems of SC does not offer warranties.