Richardson's Heating and Air, LLC

I worked with Rusty Todd at Richardson's Heating and Air; they provided excellent services at a reasonable price. I would recommend.

I went excellent. They came long distance to my cottage in the woods and they found a nest of ants and they did formal eviction of the ants.

They have a reasonable price. I would use them again.

unknown

I was almost certain the problem with the AC unit was the capacitor.  I told this to the lady that took my call for a service call.  They said they could make it out by the afternoon.  It has been extremely hot and I'm sure they had lots of calls.  So afternoon was fine with me.

The technician showed up and worked on the unit. He removed the old capacitor and tested it and sure enough that was the problem.

He went back to his truck and came back with the part.  He installed it and tested the unit and it worked just fine.  He did manage to loose 3 of the screws that holds the cover plate.  I had 2 I gave him and he found one in his truck.  The one he found was really too small for the hole. 

He presented me with the bill.  $89.00 for the service call.  I was charged $161.44 for the part.  A Mars 12738 Dual Run Capacitor 35/5/440.  That really seemed like a high price for that part.  After he left I did some research on the internet.  I found the exact part - for $5.23 was the lowest price to $19.99 the highest price. 

What a rip-off.  I will be going by to see the owner and find out why I was charged $161.44 for a $5.23 part.  On his web page he states:
We vow to be fair and equitable to all of our customers.   If this is fair I hate to see the other guy.

I leave near their business and thought I would support a local business.  Never again will I use this business.

unknown

Repair tech came out same day we called and resolved our problem quickly.

Very prompt and friendly. Showed concern for the problem, which was quickly taken care of. No cost due to it still being under warranty.ve them in the past and will into the future.

unknown

Great.

I responded to a mailer and drove to their office to check them out. I felt very comfortable with their organization as they are a family owned company. I received an on site inspection from their install managers and I was very impressed with them. I later visited the office again and decided to go with one of the three opitions presented to me. The install went well and the unit has performed as advertized. They set me up a three payment plan and I have been very pleased

The installers were knowledgeable and professional. It reaquired two full days to complete upstairs and down. The install team was messy and required extensive clean up by us. The units were an upgrade in efficiency. They have performed well, however we've been disappointed in the performance of the recirculation feature - unfortunately we were not briefed on that performance aspect. The units are marketed by Rheem, an american manufactured unit. It is difficult to compare energy use as electric rate increases counter the unit efficiency. Time will tell if the units are superior. We have purchased yearly service contracts to maintain the warranty - Richardson does a reasonable job on that. We're not certain we would chose Rheem products again.

I have a contract through Richardson's. They come check out our unit in the spring and fall. They check the air cleaner under our house as well. They put in our last unit. I am happy with their work as they always do a great job and are very reliable.

They charged us about $255.63 for the last service. They are very prompt in their service call. The people who come out are very professional and treat us with respect. They are generally interested in doing the job. Sometimes people act like they are doing you a favor as opposed to you as a customer. They were the ones we initially got the unit from about 20 years ago. So, we are just continuing with them. It's not just because they installed it, but we are very satisfied with their service. I have nothing to compare their price to.

The price seemed fair. The quality of the work was excellent. They came faster than I could have anticipated.