
Quality Life Solutions
About us
"We Know H2O". We pride our company on reliability, great communication, integrity, and quality work. We are experts in our trade and will do our best to keep you as educated as we can on your particular task or project. Water treatment systems will help enhance the water you and your family use for bathing, washing dishes,washing clothes, cooking and drinking. We look forward to earning your business!
Business highlights
Services we offer
Fixtures and Pipe Repair) - Water Heater Install - Tank-less Water Heater Install & Servicing, Water Treatment & Purification Install & Repair - Sprinkler System Install & Repair - General Plumbing Repairs (Faucets
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
75% | ||
0% | ||
25% | ||
0% | ||
0% |
The job was installation of 2 new tankless gas hot water heaters, plus 7 items on my misc list (of which one item got completed), which they estimated would take 1 ½ days to complete. The house is a total renovation and I had not moved in yet, but I spend a lot of time there working on the house myself.
The job took over three weeks, during which time there was no hot water and heat.
The city would not turn the gas back on until the work was inspected, and the work could not be inspected because this sub did not pull permits. No permits were pulled because the member let his business license lapse.
After the work was completed, the owner renewed his license and pulled the permits, which was another delay. Then the work failed inspection twice for: ungrounded gas line outside; and gas line not protected and not buried deep enough. The gas
company told me the initial installation was dangerous.
The owner never came to the job site once. He did all his dealings over the phone and tried to manage the project in absentia.
The one positive - Randy did answer or respond to phone calls in a timely fashion.
A water supply line was cut to one of my outside spigots without their noticing. They went back and repaired it only after I insisted. Another water supply line was cut outside under their gas line install and I paid another plumber to repair that when
water came bubbling up through the dirt.
They accused me of ?holding them hostage? after I put a stop on a $2400 check. That was the first time in my life I ever put a stop on a check which I did because they were asking for payment when I still had no heat, no hot water, and the job had
failed inspection. Plus, I had already paid them $5000 when I placed the stop on this second check.
They left an open trench outside where the gas line was placed. The owner?s response to me when I asked them
to fill it back in was for me to ?kick some dirt on it.? They filled it.
They ripped apart an HVAC return duct under the house in the crawl space and left it open. I found the damage, they did not report it to me. They taped it back together. I still need a new duct.
They snapped off one of my shrubs outside near one of the tankless heater installs, no apology, and no explanation.
One of the inside control modules for the hot water heaters was mounted on the wall so that it falls off under light pressure. Same wall has to be repainted because of the fingerprints from the installation.
I paid them in full after the gas company turned the gas back on and the work passed inspection. They roughed in three bathrooms and I am switching plumbers to finish the job. I don?t believe this company was overtly dishonest, but their lack of attention to detail created one of the most unpleasant experiences I?ve ever had with a sub contractor.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.