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Sloan Appliance Service
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Appliance (Smaller Size) Installation and Replacement,
About us
In 1958, when Leo and Virginia Sloan entered the appliance service business, they set out to provide the best service in their market. Over the years, the name “Sloan Appliance Service” has become synonymous with quality. Today, Sloan Appliance has grown to twenty employees and is more successful than ever. We’re the largest independent appliance service company in the Midlands. We are also the exclusive repair and parts resource for premium brand of appliances, such as Viking, Bosch, Sub Zero, Uline, Thermador, Wolf, and Five Star. Other companies will not service many of these brands. All technicians are certified by the manufacturer and Sloan Appliance has access to technical assistance direct from the factory. Our labor warranty is 30 days from repair date and our warranty for parts is 1 year. No other service provider in the Midlands can offer this. Let us show you why we are an award winning service team!
Business highlights
67 years of experience
Services we offer
Appliance repair, dishwasher sales and installation, ice machine sales and installation.
Accepted Payment Methods
- CreditCard
Reviews
4.6186 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 82% | ||
| 7% | ||
| 4% | ||
| 3% | ||
| 5% |
Showing 1-25 of 186 reviews
Dallas W.
Nov 2024
Josh P was the tech who replaced a sensor in my new range. He was very prompt and professional.
John H.
May 2024
Maytag Washer, Purchased July 2023. Maytag Washer stops working properly, October 2023. Four warranty service appointments scheduled over six months. Four days off work because Sloan won't give me a time to expect them until the night before. One appointment cancelled by Sloan. Three appointments with three different service technicians. Three different diagnoses, twice requiring parts to be ordered and the service to be rescheduled. Multiple calls to Sloan and requests to speak to a manager--someone who is accountable. Zero calls back from a manager. One lemon of a Maytag washing machine still not repaired after months of frustration. Thanks, Sloan Appliance Service!
Michael M.
Jun 2023
Drew Boyleston did an awesome job . I got a recording that he was on his way , 5 minutes later he pulled up and got to work. Thought we were going to have to replace icemaker in subzero but Drew found a loose gear screw and fixed it. Also had a spring go bad on a Wolfe stove so he called supplier for parts ,ordered them and look to see Drew next week to fix that appliance. Over all Drew is very personable and professional and deserves a 5 star.
Frances S.
Dec 2022
I wasted $400 on a refrigerator repair! Sloan came out on 9/22/2022 to fix a drain line clog on my 7 year old Whirlpool refrigerator; tech said I needed a new gasket for the freezer compartment as well and ordered it; replaced it the next week; total cost was $400; the repair didn’t last 90 days! Refrigerator started icing up again and the fan motor sounded like a lawn mower running in my house; I was advised on 12/12/2022 that the work is only warranted 30 days and they would charge me another $100 to come out and the next appointment was 10 days; I bought a new refrigerator from Lowes and a 5 year warranty! Won’t use Sloan again.
Response from Sloan Appliance Service
"Thank you for leaving us your feedback, [Member Name Removed]. We’re sorry to hear that you’re still experiencing problems with your refrigerator. We have reviewed our records of your repair to better address your concerns. Our technician completed the repair on 10/22, and we do back our work with a 30-day warranty. Despite being beyond our 30-day warranty period, we would like the opportunity to come back out to diagnose the appliance and determine if what you’re experiencing is the same issue or something new. If the same problem is occurring, we will repair it at no addition charge. If you have any questions or would like to proceed with this, please give our office a call at 803-796-6130. Thank you again, and have a great day."
Betty G.
Nov 2022
The first physical appt. with Sloan was on 9-29 which was a fill in appt because someone cancelled. That appt. cost $100 for service fee and an estimate of $377... A part was ordered and another appt acheduled. That appt revealed another part needed and was ordered and another appt on Oct. 24th. Parts installed and a load tested. Seemed to work and paid remaining bill. Two loads later, washer quit again. Josh T was technician the whole time and did not see that the washer had another issue that would require $700 more dollars to fix. I was without a washer for over a month thinking that it would be repaired with the next appointment. I am totally livid that we've spent almost $400 for a machine that was not worth fixing in the first place. Will never use Sloan appliance again!!!
Response from Sloan Appliance Service
"Thank you for taking time to provide this valuable feedback to us. I have researched our records and can only come to the same conclusion. The defective inner basket should have been diagnosed at the first diagnosis. I sincerely apologize for this entire incidence. We will forward a refund fin the next 7-10 days. We will retrain all technicians to look for this issue in all washer repairs. Despite the issues experienced in this situation, I hope that you recognize our commitment to customer satisfaction and will choose Sloan Appliance the next time you need service on any of your household appliances. Please contact me if you want to discuss this matter further. Thanks again for the opportunity to address this matter."
Tammy P.
May 2021
I would recommend not using this company, they are very unprofessional. A tech came to our house on May 3rd, our LG refrigerator was under warranty so the parts were ordered. This same tech came back on May 18th, at my house less than 20 minutes. Stated he did not preform a complete check his first visit and another part is needed. So I received a call today, May 19th, they are wanting to schedule another appointment so the field manager come out. So evidently they are not confident in their tech's diagnosis, for them to send the field manager. Then if there is another part needed, they will have to schedule another visit to make the repairs. If you listen to their message while you are on hold, it talks about the training their technicians receive which is absolutely not what I experienced. The sad part is this is probably not the service the company was founded on, to be in business since 1958. This is listed on the company page, not sure how they get 98% 1st time complete rate. We fix it fast. We carry the largest parts inventory. We fix it right. Exclusive Access to Brand Support. We fix it on time. Over 98% 1st Time Complete Rate. We fix it with expertise. Quality Service Since 1958. Not sure who to call for repairs, but I would stay away from this company.
Response from Sloan Appliance Service
"Thank you for your review and comments. We should have been better, and we are truly sorry for any inconvenience The refrigerant type in your LG refrigerator is relatively new to the industry. All Sloan technicians have received training in proper repair of these systems. It is disappointing that this training was evidently not effective in this case. Short term, we are sending our Field Service Manager to complete the refrigeration repair on Friday. He has extensive knowledge and training in this type of repair. Long term, we are retraining all technicians in this type of refrigerant system. We will do whatever we can to renew your original faith in us I am sorry we were not better. We appreciate your comments, regret any inconvenience and will endeavor to improve so it will never happen again Sincerely, Fred Holbrook"
Beth W.
Nov 2020
professional, competent, prepared. Excellent review.
Ronald K.
Sep 2020
a day late but all went well. Repair was not done by mutual agreement
Willie D.
Apr 2020
Courteous. Early to appointment. Efficient. Explained every aspect of job so could understand .
Patty A.
Apr 2020
Excellent service
Response from Sloan Appliance Service
"[Member Name Removed], Thanks so much for the great review and for trusting us to repair your dryer. Please call us when you need appliance service in the future."
Mark S.
Mar 2020
Technician was prompt and efficient. Fixed ice makers and they continue to run well.
Response from Sloan Appliance Service
"[Member Name Removed], Thanks for the kind words. We are glad your ice maker repair went well. Please call us again when you need appliance service."
Lynn S.
Feb 2020
The technician was pleasant and professional- unfortunately after obtaining a lid lock replacement part, he determined that issue was not the source of the problem and the replacement part+ installation was too expensive to make the repair worthwhile. The repair technician was informative and helpful throughout the process.
Response from Sloan Appliance Service
"Thank you for the great review. We are sorry that this repair was not economical to complete, but we are always honest in our recommendations to customers. Thanks for trusting us make this recommendaiton."
Kate S.
Jan 2020
Even during Christmas holidays, dispatcher did everything to get the earliest service date possible. Patrick, the technician, was very personable and efficient.
Response from Sloan Appliance Service
"[Member Name Removed], Thanks for the kind words and trusting us to repair your appliance. We are very busy during the holidays but always try to work in as many calls as possible."
Joe T.
Dec 2019
Young Ben, was very thourgh in his diagnosis. And, the repair, while simple in nature, was not easy in execution. He stuck with it, until compete.
Response from Sloan Appliance Service
"[Member Name Removed], Thank you for the great review. Thank you for your patience with us in completing this repair. It was frustrating for us as well. Thanks most of all for trusting us to complete this repair. Please call us again when you should need service."
Debra B.
Nov 2019
Very well considering the age of my drop in stove.
Response from Sloan Appliance Service
"[Member Name Removed], Thanks so much for the kind words. We are glad you are satisfied with this repair. Please call us again when you should need service."
Catherine M.
Oct 2019
Jerod arrived on time and was able to repair our ice maker. He explained what had happened and was prepared with a replacement part. We were very pleased with Sloan Appliance.
Response from Sloan Appliance Service
"[Member Name Removed], Thanks so much for the great review. We are very glad that you are pleased with Sloan Appliance. Thanks for trusting us to complete this repair. Please call us in the future should you need service."
Karola M.
Sep 2019
Technician evaluated the problem and advised that a new washer was more cost effective.
Response from Sloan Appliance Service
"[Member Name Removed], Thanks for the great review. We are sorry that this repair was not economical. Please contact us in the future if you should require service."
Tom C.
Aug 2019
Great, everything repaired in a timely manner
Response from Sloan Appliance Service
"[Member Name Removed], Thanks for the kind words and for trusting us to repair your LG refrigerator. Please contact us in the future when you need service."
JOhn C.
May 2019
The technician arrived on time and had the part needed to repair the freezer with him. He's well qualified having worked for Sloan for 20+ years. I was impressed with his knowledge of the freezer and the efficiency with which he fixed it. I would have no reservations about requesting Sloan's services again.
Response from Sloan Appliance Service
"[Member Name Removed], Thanks for the kind words. I will make sure the technician is advised of your high regards for his capabilities. Thanks most of all for trusting us to repair your freezer. Please contact us in the future when you should need service."
Frank R.
May 2019
Excellent service
Response from Sloan Appliance Service
"[Member Name Removed], Thanks for the great review. Most of all, thank you for trusting us to repair your freezer. Please contact us in the future when you should need service."
Kris S.
Apr 2019
Fridge wasn't cold enough. Serviceman came out and said the compressor was bad and only parts covered by warranty. Didn't know that comp. has 5 years parts AND labor. Had to order the compressor which took a week. We spent a lot of money on ice and had to throw out loads of food while waiting. He installed the new compressor but fridge still wasn't cold enough. Then he decided the problem was a refrigerant leak so he fixed that but it still wasn't cold enough. My opinion is that he did the compressor first because it was easier. T do the refrigerant he had to remove the back panel on the inside of the fridge. If I had paid for the compressor that apparently wasn't needed, I'd be livid. He didn't bother to test the mother board so we sent an email to Sloan suggesting that the mother board was just another guess. No response. I filled out their online survey--no response. My husband called--they said they'd get back to him. No response. He called again and they danced around the issue and claimed the tech tested the mother board. I watched him the whole time he was here. He did NOT remove the cover plate on the back so there's no way he tested it. We will never use these people again.
Response from Sloan Appliance Service
"I would first like to thank the member for the honest review. We use all feedback and attempt to continuously improve our level of service. I have reviewed our records and found we made 5 service calls to repair the cooling issue in your LG refrigerator. This extreme length of time to complete this repair is unacceptable both to you and Sloan Appliance. As the member mentions, the compressor was replaced, as this is and has been, a chronic issue for LG refrigerators. The fact that this unit required replacement of the compressor and control board is quite rare. However, it is frustrating to you, the customer. I deeply regret that we could not successfully repair your refrigerator to your satisfaction. We have committed to install the needed control board at our cost. Please contact us if you wish to discuss this matter further. Thanks again for the opportunity to address this matter."
Mool S.
Mar 2019
They wee unable to repair it. Indicated control board was no longer available.
Response from Sloan Appliance Service
"[Member Name Removed], Thanks for the kind words. We are so sorry that the control for your range is no longer available. Please contact in the future should you need service."
Ruth M.
Jan 2019
We were very pleased with our repairman from Sloan Appliance. Zane was very thorough, took the machine apart and cleaned the hidden components, cleaned up after himself, and was pleasant but professional. We would hire him again.
Response from Sloan Appliance Service
"[Member Name Removed], Thank you so much for the very nice review., but thank you most of all for trusting us to repair your ice machine. Please contact us when you should need service in the future."
Robert B.
Jan 2019
From Ashley on the phone to Jarid in person, my wife and I have had the best customer service experience ever.
Response from Sloan Appliance Service
"Thanks so much for the great review and for trusting us to repair your washer. Please contact when you should need service in the future,"
Linda K.
Jan 2019
On my first call, Ashley was extremely helpful. Her customer service was greatly appreciated. Subsequent calls were handled professionally and courteous. Appointment was easy and on time. I will use Sloan appliance again if needed.
Response from Sloan Appliance Service
"Thank you for the very kind review. Thank you most of all for trusting us to repair your washer. Please call us when you should need service in the future."
Licensing
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FAQ
Sloan Appliance Service is currently rated 4.6 overall out of 5.
Sloan Appliance Service accepts the following forms of payment: CreditCard
No, Sloan Appliance Service does not offer free project estimates.
No, Sloan Appliance Service does not offer eco-friendly accreditations.
No, Sloan Appliance Service does not offer a senior discount.
No, Sloan Appliance Service does not offer emergency services.
No, Sloan Appliance Service does not offer warranties.