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Superior Services
Electrical for Home Addition or Remodel - Install, Electrical for Home Addition, Electrical Wiring or Panel Upgrade,
About us
Superior Services is a local contractor who has served Hilton Head Island, Charleston, and other nearby areas since 1999 with professional HVAC services. We never close: Superior has 24/7 service for your emergency repair needs and flat rate, up-front pricing. Now offering more Superior solutions including mold remediation, water/fire mitigation, spray foam, window film, carpet cleaning, and electrical. For 20 years, we have earned our customers trust and exist to provide peace of mind for you and your family.
Business highlights
Emergency services offered
26 years of experience
Services we offer
& Cleaning., Air Cleaners, Air Conditioning, Duct Design, Energy Audits, Heated Flooring, Humidifiers, New Construction, Refrigeration, Residential & Commercial Heating, Temperature Zoning
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.7112 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 82% | ||
| 10% | ||
| 4% | ||
| 1% | ||
| 4% |
Showing 1-25 of 112 reviews
Susan R.
Jul 2025
5 Stars for service tech Manuel! On time, very polite, and top notch technician.
Will D.
Sep 2024
There is no doubt that these technicians are qualified and talented. They are expensive, however. We requested an electrician to come to our house because several exterior outlets were not working. Within 10 minutes of arrival she was wrapping up to leave, as the solution was as simple as flipping a breaker in our main panel for the GFCI. We later received an invoice for $266. Seems excessive for dispatch and 10 minutes of their time.
Ray M.
Oct 2020
Did a fine job and showed us how to maintain our system
Rosaura O.
Aug 2020
Great service! Got a quote the day I submitted my inquiry. Service was completed on time in a very professional manner. Responsible and dependable. Would hire again and highly recommend.
Theresa P.
May 2020
The estimator showed up when promised, contracting was straight forward, technicians arrived on time, thoroughly prepared for the work, and completed the task as expected. They met and exceeded expectations.
Response from Superior Services
"Thanks for making the Superior choice!"
Rita A.
Feb 2020
Chris Ball works for Superior Heating and Cooling, and he does an outstanding job. I always request him, and he is always on time, and very kind, and considerate. I highly recommend him. Thank you, Rita Ahearn
Response from Superior Services
"We appreciate the kind review! Thank you for making the Superior Choice!"
David M.
Jan 2020
Chris from Superior Heating & Air is such professional and is always so pleasant to deal with! He has worked on the units for my home and business and whether it’s routine maintenance or or a big job needed to be done quickly, he’ll do anything to strive for optimal perfection every time. The previous company I had used left one of my business’s units in terrible shape and he really had to go through a lot to fix it. He came quickly when I called in distress with that issue which would’ve kept me from being able to open my business that day! This company and all of the amazing people they have representing them are the BEST I’ve ever dealt with! Everyone I’ve used from them has always gone above and beyond. These days I look for companies and contractors to use that are like family and I feel like I’ve found it with them. When ever those yellow shirts show up... my mind is at ease. They are top notch all the way!
Response from Superior Services
"Wow [Member Name Removed]! We are blown away by your review! Thank you SO much for the kind words. This means everything to our techs and staff to know that our work is appreciated and we can bring peace of mind to our customers. We are so glad you made the SUPERIOR choice!"
Orlando M.
Oct 2019
Very professional highly recommend.
Matthew F.
Sep 2019
My company has been dispatching an average of 35 service calls a month over the last 10 years and I have never experienced a superior level of service from any hvac company. These people truly care. All of the team is exceptional, but Melissa is one of a kind. We dispatch our work and they respond within seconds and are scheduling most services within minutes for visits that day. I am glad I found them and have made them part of my team. You will not be disappointed.
JENNIFER M.
Jun 2019
Just found out that we were victims of fraud by Superior AC. They used the old bait and switch...sold us a 3.5 ton AC unit and installed a 3 ton AC unit which cannot service our 2000 square ft house. Unfortunately we just discovered it after several years when another HVAC contractor came in to service and wanted to know why we only had 3 tons. Superior has yet to return my call! BUYER BEWARE!!!!!!!!!!!!!!!!
Response from Superior Services
"We apologize for the misunderstanding but would like to educate review readers on the situation. The size on the model number on [Member Name Removed]'s unit does not determine the size or capacity of the unit. They are installed as a “Matched System”. Meaning that the combination of the indoor and outdoor unit make a match and they determine the SEER rating ( energy Efficiency) of the system and the BTU required ( or the size in your case or argument “tonnage”). Therefore, whatever information she is getting about this not being a 3.5 ton is wrong. The air handler in question is a variable speed air handler and they can be matched with several outdoor units to get different sizes and SEER ratings. In this case, matched to provide 3.5 tons. Unfortunately, [Member Name Removed] had decided to hastily jump to conclusions based on the label of the unit and another company's attempt to sell her a unit that she does not need. We were never contacted prior to this post in order to assess her unit and see what issue she had with it nor did we receive payment for the last service call a year ago when we performed a routine maintenance. All of our work meets or exceeds AHRI standards which are freely available online. We are available at anytime to come to a reasonable and professional conclusion."
Craig E.
May 2019
The project went very well. Both units installed in one day (very hot weather), quite impressive.
GiGi G.
Dec 2018
Very pleased.
Leslie K.
May 2018
Service took 4 hours but they still have not done follow up since contacting Mgr. on 5/16.
Bill J.
Oct 2017
Great! A faulty reset switch in the power cable was replaced. In the process the wall plug was turned over as it had been incorrectly placed during construction, being tight up against a wall the reset button could not be reached. The serviceman from Superior suggested the modification and was not only professional in his knowledge and experience, he was friendly and efficient.
Jack J.
Oct 2017
Very well - service tech performed advertised service on-time, thoroughly and in a tidy manner.
DAVID L.
Sep 2017
They are really good. We've been using them for 10 years. They are generally on time. They are professional. They get the job done. They are somewhat proud of their work so the price is a little bit higher than I'd like to spend but based on their performance, I would rather pay that than take a risk of another company. I think it works out to about $75 per unit per visit.
Deloris V.
Jul 2017
Arrived ontime and work was completed super fast with the 2 techy that performed routine mantinance.
Derek N.
Jun 2017
Very professional crew. They arrived on time. Took extra effort not to damage floors, carpet and walls while bringing in the new air handler. Very informative on the new thermostats and even walked me through the online set up and registration for the corresponding cell phone application. The install included a one year service agreement. I will definitely continue to use this company.
Response from Superior Services
"Mr. [Member Name Removed], We are happy to hear you had a pleasant experience. Please let us know if we can be of any further assistance."
Randy P.
Jun 2017
Very professional and knowledgeable. They also noticed and fixed a leaking duct
Craig B.
May 2017
Great people to work with and very competitive bid (with choices).
Linda W.
Mar 2017
really professional, cleaned up and wouldn't have know they were there. Were quick to follow up when I needed am adjustment.
Matthew S.
Mar 2017
Professional and friendly
Kerry C.
Mar 2017
Very well. Work was completed as expected.
Susan K.
Dec 2016
Part was replaced at cost because warranty had actually run out but Superior did original work and stood by their job. I appreciate that. I replaced another part of an old system as well due to corrosion.
Deloris V.
Nov 2016
I am waiting on a part so that they can finish with the fall service contract.
Licensing
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FAQ
Superior Services is currently rated 4.7 overall out of 5.
Superior Services accepts the following forms of payment: CreditCard
Yes, Superior Services offers free project estimates.
No, Superior Services does not offer eco-friendly accreditations.
No, Superior Services does not offer a senior discount.
Yes, Superior Services offers emergency services.
No, Superior Services does not offer warranties.