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Casual Living and Fireside Grillin

Gas Logs, Furniture - Sales, Patios,

About us

Family owned.

Business highlights

40 years of trusted experience

Services we offer

Patio furniture sales, fireplaces, gas logs & propane gas.

Amenities



Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

3.52 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
0%
3
0%
2
50%
1
0%


Rating CategoryRating out of 5
quality
4.5
value
3.5
professionalism
3.0
responsiveness
3.5
punctuality
4.5
Showing 1-2 of 2 reviews

Sheri N.
11/2013
2.0
gas logs
  + -1 more
I have never written a review before, however I feel like I had to write when I experienced the NEGATIVE customer service that I had at Casual Living in Bluffton, SC. Let me start by saying that I purchased gas logs for my fireplace. I paid 50% up front for them to place the order. I then paid the remaining 50% to pay my order in full once the logs came in; this however was 3 days before the actual logs were installed in my house. First of all I have never heard of ?paid in full? before an item is installed and working. I also want to mention that I am an absentee homeowner and have a caretaker for my home. Upon purchase the representative from Casual Living failed to mention that someone would have to be home before the installer could get the fireplace up and running, so when I did get to my beach house for the weekend, in hopes of using my new gas logs and fireplace, I found no remote, no paperwork, no way of getting my fireplace on and no message letting me know why. The installer kept all of these items until he was able to show our caretaker how to use the new remote and gas logs. As I said our sales person NEVER mentioned any such thing about someone having to be home and a lesson on how to use the unit. When I called and discussed this situation with the owner of Casual Living, all she could say was sorry. She would do NOTHING to compensate me for their lack of information or my 100% paid in full fireplace that I could not use. She was extremely rude to me on the phone and told me she didn?t need my business. What kind of a reputable company does something like this? BEWARE OF SUZIE!!!! She has no heart for the customer or customer service.
Description of Work: order gas logs and install them

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
1.0
responsiveness
2.0
punctuality
4.0

$3,000

William L.
03/2013
5.0
furniture sales
  + -1 more
They advertise quite a bit. I like the quality and services that they provide. It’s expensive as h*ll. They are excellent overall but their price is terrible. It’s not very good because they’re expensive. Their quality is fine.
Description of Work: I bought some patio furniture from Casual Living and Fireside Grillin.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

    Contact information

    19 Sheridan Park Cir, Bluffton, SC 29910


    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 6:00 PM
    Tuesday:
    9:00 AM - 6:00 PM
    Wednesday:
    9:00 AM - 6:00 PM
    Thursday:
    9:00 AM - 6:00 PM
    Friday:
    9:00 AM - 6:00 PM
    Saturday:
    9:00 AM - 6:00 PM

    Licensing

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Gas Logs,
    Furniture - Sales,
    Patios,
    Propane Sales Services,
    Fireplaces

    FAQ

    Casual Living and Fireside Grillin is currently rated 3.5 overall out of 5.

    Sunday: Closed

    Monday: 9:00 AM - 6:00 PM

    Tuesday: 9:00 AM - 6:00 PM

    Wednesday: 9:00 AM - 6:00 PM

    Thursday: 9:00 AM - 6:00 PM

    Friday: 9:00 AM - 6:00 PM

    Saturday: 9:00 AM - 6:00 PM

    Casual Living and Fireside Grillin accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    No, Casual Living and Fireside Grillin does not offer free project estimates.
    Yes, Casual Living and Fireside Grillin offers eco-friendly accreditations.
    No, Casual Living and Fireside Grillin does not offer a senior discount.
    No, Casual Living and Fireside Grillin does not offer emergency services.
    No, Casual Living and Fireside Grillin does not offer warranties.
    Casual Living and Fireside Grillin offers the following services: Patio furniture sales, fireplaces, gas logs & propane gas.

    Contact information

    19 Sheridan Park Cir, Bluffton, SC 29910


    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 6:00 PM
    Tuesday:
    9:00 AM - 6:00 PM
    Wednesday:
    9:00 AM - 6:00 PM
    Thursday:
    9:00 AM - 6:00 PM
    Friday:
    9:00 AM - 6:00 PM
    Saturday:
    9:00 AM - 6:00 PM