Casual Living and Fireside Grillin

I have never written a review before, however I feel like I had to write when I experienced the NEGATIVE customer service that I had at Casual Living in Bluffton, SC. Let me start by saying that I purchased gas logs for my fireplace. I paid 50% up front for them to place the order. I then paid the remaining 50% to pay my order in full once the logs came in; this however was 3 days before the actual logs were installed in my house. First of all I have never heard of ?paid in full? before an item is installed and working. I also want to mention that I am an absentee homeowner and have a caretaker for my home. Upon purchase the representative from Casual Living failed to mention that someone would have to be home before the installer could get the fireplace up and running, so when I did get to my beach house for the weekend, in hopes of using my new gas logs and fireplace, I found no remote, no paperwork, no way of getting my fireplace on and no message letting me know why. The installer kept all of these items until he was able to show our caretaker how to use the new remote and gas logs. As I said our sales person NEVER mentioned any such thing about someone having to be home and a lesson on how to use the unit. When I called and discussed this situation with the owner of Casual Living, all she could say was sorry. She would do NOTHING to compensate me for their lack of information or my 100% paid in full fireplace that I could not use. She was extremely rude to me on the phone and told me she didn?t need my business. What kind of a reputable company does something like this? BEWARE OF SUZIE!!!! She has no heart for the customer or customer service.

They advertise quite a bit. I like the quality and services that they provide. It’s expensive as h*ll. They are excellent overall but their price is terrible. It’s not very good because they’re expensive. Their quality is fine.