Denny's Appliance Service

It went well. The repairman went above and beyond with the repair.

I called and asked if they do work in Bluffton. They said no. My wife called (she didn't know I had called) and they told her they do work in our area on Tuesday and Thursday. Strike one. Technician Kevin checked our fridge and said it was the sealed system and parts would need to be ordered and it would take 3-4 days and another appointment would be set up for installation and repair. We would receive a call in a few days. I asked if he (Kevin) would do the repair and he said a more experienced tech would handle the installation. A week passed and no phone call. Strike two. In the mean time, we are using ice chests for our food and the tech knows this. My wife calls this morning and we later receive a message, they don't do warranty work in our area. Her response was, "I would have thought the technician would have let you guys know, or someone in the office would have let you know." Strike three. Sad. $95 service call, which is fine, I understand that is the going rate. The dysfunction communicating the facts in a timely manner is our main complaint.