Carolina Custom Air LLC

They installed during my build -they put the drain pipes under a set of exterior stairs, so I have no access to perform maintenance and suck them dry Because I can?t, the system trips 1-2x per year and they charge me to fix. Endless cycle of a problem they created. Since I built my house in 2021 -I have had their service team out to fix issues probably 15-20x.

The AC unit stopped working. The office scheduled the appointment in a reasonable amount of time. The technician, Dyllan, found the capacitor was not working and he replaced it. He did not say how much it will cost and he did not say what brand of capacitor he used. It took him about 10 minutes to do it. The invoice came at $ 170 for the 10 minutes it took the technician to replace the capacitor in addition to the diagnostic fee. This type of capacitor is priced at 12-15 USD online.

They have been very good. and we would highly recommend them.

Replaced a part , had it back up and running in 30 min.

Great! Saw the problem and made sound recommendations for a fair price. Awesome guy!

GREAT! They came as scheduled and called when they where on the way.

Can't say enough about these guys. Truly a top rated company and 100% professional from the start. From Jake showing up exactly on time for the quote/estimate, to the people answering the phones and making appointment for the install, to the crews that came out to do the work. Going above and beyond is a understatement. Their installers Daniel and Rhett were two of the nicest workers I've come across in a long time. Friendly, very knowledgeable, and very clean. My Old unit was on a sloped yard. They took the time to level out the ground before putting down the new pad. Nothing but top notch. Prices and quotes for the work were great. I HIGHLY recommend giving them a try.

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They came shortly after I called them. They always call 30 minutes prior to coming. Their price is comparable. They explain if they find anything. They give you the overall health of the system. I had just purchased the unit at that point, so they were able to tell me how old the system was, the condition and shape it was in, and whether there is anything I should be concerned about.

I am on a maintenance plan with them. They provide maintenance once every 6 months. They are always very receptive when I call them to schedule. They did have to call and reschedule, but they gave me plenty of notice to say they were not able to keep the appointment, then they rescheduled me right away. They always call when they are about 30 minutes out. They always seem very helpful.? They come in and do a check and give you a report. Everything is very clear and understandable. I really don't have a point of reference on the price because they are the only one's I have used.

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I had a great experience with them. It was fantastic. They were very punctual, attentive and did what they said they were going to do.

The two Trane air conditioning (heat pump) units in our home were old (one air handler was from 1992!), and needed replacement as they had become inefficient and were not cooling all areas of the home properly. I called Carolina Custom Air and made an appointment for them to come out and inspect the units. Bill came to our home and conducted a complete inspection of our air conditioning units, which was not easy as one air handler is located in our attic and the other is located in a low crawl space under the house. We found him to be thorough, professional, and knowledgeable. He spent approximately 1 1/2 hours completing the inspection of the units and explained everything to us. He provided a quote for three different Trane units the same day (we received several quotes from other companies and the prices from Carolina Custom Air were very competitive). Following the initial inspection, I had several questions. Bill promptly returned calls and emails and answered all my questions. At no point did I feel any pressure to hire his company nor did he try to "upsell" us on any products or services. After deciding to hire Carolina Custom Air, they came out to install the units four days later. Robby, Daren, and Gabe were our installers. It took approximately 1 1/2 days to install both units. At all times, the installers preformed the installation professionally and quietly. They explained many things to us about our new a/c units and gave us a detailed tutorial in using the new thermostats. They went above and beyond to make sure everything was installed properly, including cutting back some shrubbery to make room for the new outside units and installing a drainage system for the new air handler in the crawl space (they discovered that the previous installers had not run the drain outside and the water from the previous air handler was pooling in the crawl space). We have already noticed a huge improvement in the cooling of our home. My husband and I are very happy with our decision to hire Carolina Custom Air and we will be using them in the future for regular maintenance of our new a/c systems!

Professional team, from the office personnel setting up the appointment, the outside sales rep and the installer. Great people.

The repair was handled very well, their staff from the live receptionist, to customer care, to technician, all a pleasure to work with; very friendly, well trained, responsive, and professional. After the stress of hitting a brick wall with AHS, they were a breath of fresh air. I highly recommend this trusted company.

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Jason called and was able to come before the scheduled timeframe. Installed the thermostat and everything went well. Was a pleasure to work with. Thank you.

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