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Turn Key Roofing & Home Improvements
Deck or Porch - Build or Replace, Wrought Iron Fence - Install, Wrought Iron Fence - Repair or Weld,
About us
We specialize in roofing and gutters. We do Residential and Commercial roof. Turn Key personnel pride themselves on the quality of services, prompt follow up and the ability to educate customers on needs and options to help them make the best decisions. We install around 500- 600 roofs a year and strive to ensure all customer expectations are met. We consider one of the best indicators of a professional and well run organization is client satisfaction. We are local, licensed, insured and bonded. We are members of Anderson chamber of commerce and Greenville chamber of commerce. We have an A+ rating with the BBB.
Services we offer
Commercial, Roofing (Residential, and Insurance Replacement) Gutters (Repair or Replace) Gutter Cleaning
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.428 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 68% | ||
| 18% | ||
| 7% | ||
| 0% | ||
| 7% |
Showing 1-25 of 28 reviews
Jim H.
Nov 2020
Great! First class in all respects.
Amy S.
Feb 2020
It was good. they were super nice. This guy came and he was climbing on the roof and did not bother by the weather. They came when they said they would, I didn't had to wait. Leah schedule everything and came back to make sure that everything was okay.
Aleisha D.
Feb 2020
Wonderful Experience!! I will use this company for any needs I have in the future. Very professional and friendly!!
Shannon D.
Feb 2020
They were clean and efficient as they we’re working and very nice to work with. Our new roof is beautiful.
Response from Turn Key Roofing & Home Improvements
"Thank you for your review!"
Mom K.
Feb 2020
They did an excellent job! From the sales rep to coming back after job was completed-every step went very smoothly!
Response from Turn Key Roofing & Home Improvements
"Thank you for your review!"
Melanie T.
Oct 2016
Well done.
Jeff B.
Sep 2016
okay, but lots of misc issues
Vickie A.
Jun 2016
unknown
Kay L.
May 2016
unknown
Donna B.
Nov 2015
UPDATE: Turn Key apologized for the miscommunication and came out to address the window issues. They took care of interior details and even went up on the roof to see if that's where the trouble was coming from. Looks like the roof needs to be resealed. Again, Turn Key did a great job communicating with me and following up. Lesson learned: DO NOT contract through Lowe's, call Turn Key directly.
Response from Turn Key Roofing & Home Improvements
"I'm do apologize for the lack of communication. I hope we took care of everything and you are happy with your windows. I have our commercial roofer going out next week to see what needs to be done for your roof. Please call us if you need anything else. Sincerely, Leah Turn Key Roofing 864-241-8133"
Pamela G.
Aug 2014
That turned out fine. One employee came out, he was on time and was a nice gentlemen. It took him about an hour to an hour and a half. This was on a one story home and he brought the correct equipment. He showed me what he took out of the gutters and took that with him.
Response from Turn Key Roofing & Home Improvements
"Thanks for the review! Let us know if you need anything else. Sincerely, Leah Turn Key Roofing & Home Improvements 864-241-8133"
Karen S.
Jul 2014
It took a day or two to get a response but once I got them on the phone, everything went smoothly. I will definitely be using them to clean our gutters in the future.
Richard S.
May 2014
unknown
Genie M.
May 2014
They repaired the vents and nail holes from the roof shingles and glued down the tiles that were raised. The vent repairs were not finished in the manner expected. One vent seal was not pushed down all the way down the pipe to the roof ad on both vents the seal was not caulked smoothly but left lumpy. I expected a more professional repair. The roof shingles were glued down satisfactorily as upon our inspection no raised shingles were found.
Vivian C.
Mar 2014
Great. Cannot see a seam where added and timely, great job.
Response from Turn Key Roofing & Home Improvements
"Thanks for the review! Call us if you need anything else."
Rhonda B.
Feb 2014
Turn Key roofing installed the roof on our new home. They came when they told us they were coming, completed the job as promised and left our home better than when they arrived!!
They are awesome and I would recommend them to any and everyone!
Response from Turn Key Roofing & Home Improvements
"Thanks so much for the great review!"
Joshua H.
Jan 2014
I contacted Turn Key Roofing to ask about cleaning my gutters, which were full to the brim with leaves and acorns from the trees in our yard. During our last rain, I noticed that the water was flowing over the gutters instead of into the downspouts and decided two things: the work needed to be done and, with a bit of a fear of heights, I didn't want to do it myself. I contacted Turn Key near the end of the business day on a Monday and my gutters were cleaned late on Thursday morning. Quite a fast turn-around! They were courteous, professional, and prompt. Of course, their friendliness would mean nothing if they didn't do good work. I'm please to report that they did. Gene came to our home and cleaned our gutters, leaving no mess behind him. I would recommend Turn Key for gutter cleaning and, based on the way they handled this work for me, on all roof work. A job well done.
Response from Turn Key Roofing & Home Improvements
"Thanks for the great review. Call us if you need anything else!"
Stacie H.
Nov 2012
Throughout this process, my faith in Home Depot now wavers. That is why my overall experience is a B. Home Depot is more reactive than proactive.
Robert and "Blue" with Turn Key are prompt, on time and very courteous. I appreciate these gentlemen, taking the time to make sure everything was to my satisfaction. The actual window installation though was done by a Home Depot window installer. There was trouble with the Simonton Replacement windows fitting properly. The Home Depot window installer has had more experience with these "troubles" and came up from York, SC to do the install
The guys from Turn Key handled all the exterior work, as we needed to frame the window with wood then cover with metal coil. The guys had to take the siding off the house in order to do this. They did a nice job, I am pleased. The took their time to make sure everything fit properly and went exactly back in place.
The project did take a couple days longer than I expected and I found a lot of nails in the yard (we have 2 dogs) but overall, I am satisfied.
Robert and "Blue" with Turn Key are prompt, on time and very courteous. I appreciate these gentlemen, taking the time to make sure everything was to my satisfaction. The actual window installation though was done by a Home Depot window installer. There was trouble with the Simonton Replacement windows fitting properly. The Home Depot window installer has had more experience with these "troubles" and came up from York, SC to do the install
The guys from Turn Key handled all the exterior work, as we needed to frame the window with wood then cover with metal coil. The guys had to take the siding off the house in order to do this. They did a nice job, I am pleased. The took their time to make sure everything fit properly and went exactly back in place.
The project did take a couple days longer than I expected and I found a lot of nails in the yard (we have 2 dogs) but overall, I am satisfied.
Response from Turn Key Roofing & Home Improvements
"We do install for Home depot and in my opinion the was a Home Depot communication error not turn key. Robert and Blue are awesome when it comes to Windows. Thanks for your feedback."
Jason H.
Oct 2012
Scheduled an appointment for an estimate on Monday the following week.
The estimator called back that evening to ask if he could come out the
next day on Saturday morning. Showed up on time and was quick to be
done. He explained their lifetime shingle system and the price was very
reasonable. Waited a few days and got estimates from a few other
companies. They were not the cheapest but close, and so their superior
warranty won them the job. It took a few days for the office to call and
schedule a time for installation. The installation was more than a week
away. On the day of installation, the crew showed up on time and got to
work quickly. It was a 30+ square job and they finished before 6 PM.
The only trash that was left was the lid to one of their buckets (wind
blew it away from the rest of their equipment) and a couple of nails in
one of the flower beds.
Overall I am satisfied and the problems
were minor. The roof looks great and I hope that I will not have to hire
them for a repair but if I need one they will be my first call.
The estimator called back that evening to ask if he could come out the
next day on Saturday morning. Showed up on time and was quick to be
done. He explained their lifetime shingle system and the price was very
reasonable. Waited a few days and got estimates from a few other
companies. They were not the cheapest but close, and so their superior
warranty won them the job. It took a few days for the office to call and
schedule a time for installation. The installation was more than a week
away. On the day of installation, the crew showed up on time and got to
work quickly. It was a 30+ square job and they finished before 6 PM.
The only trash that was left was the lid to one of their buckets (wind
blew it away from the rest of their equipment) and a couple of nails in
one of the flower beds.
Overall I am satisfied and the problems
were minor. The roof looks great and I hope that I will not have to hire
them for a repair but if I need one they will be my first call.
Response from Turn Key Roofing & Home Improvements
"Thanks for the Review. Call us if you need anything. Sincerely, Bill Cross"
Caroline C.
Aug 2012
They came out to repair a leak with a roof still under warranty. No charge and fast service.
Response from Turn Key Roofing & Home Improvements
"Thanks for the review. Call us if you need anything. 864-241-8133 www.turnkeyroofing.net"
RICHARD M.
Jul 2012
They showed up and actually took the time and talked with my husband and me. My husband talked to a lot of people before choosing them. The price is very fair because we are talking about the whole roof and it is a major thing just like starting over with the roof. The guy that came suggested I go to their office and see the color of the tiles on a bigger board which made all the difference in the world. They gave me the boards to take home to show my husband and everything.
Response from Turn Key Roofing & Home Improvements
"Thanks for the review. Call us if you need anything. 864-241-8133"
Connie M.
Apr 2012
We had them come out to give us an estimate on our damaged roof. They came right out the first time and looked at it. We were told to call the adjuster and when he came out, they would come back to insure we were paid for all the damage. We never received a written estimate. The only response we ever received was that they would do the job for whatever the insurance company paid us. The owner came out the day the adjuster was here. She promised to have an estimate to us. We didn't receive any. I called her a few days later and was told that I should have an emailed estimate in about two hours. No email. Brian stopped by about three days later to bring samples and gave us a verbal "wag" estimate and to let us know the owner was in FL on Springbreak. Long story made short.....they are a young company and not very unprofessional and we chose another company to replace our roof. Maybe after a few years, they will become more professional.
Response from Turn Key Roofing & Home Improvements
"We never did any work at this house because She didn't own the home. We told her we must speak to the homeowner"
Carol B.
Mar 2012
Same as above
Response from Turn Key Roofing & Home Improvements
"Thanks for the review. We have made some process changes to improve our customer service and hired an additional field supervisor to offer an additional point of contact for our customers. We hope we have made some improvements that help our customers in the future. Please call us if you have any further needs. We offer $100 for referrals that result in a full roof replacement. Thanks again! Leah"
Stacee S.
Feb 2012
They were horrible. The left horrible lumps in the roof and refused to fix it. They yelled at me when I pointed the roof lump out to them. They refused to do gutters on side of house and did not do the full gutters like they were to do. The insurance adjuster had things that were to be replaced and they talked my husband out of repairing those things. They came out and then hired out contractors to just throw the job together. I felt they lied about the service they were going to perform. My roof looks worse now than before the storm. They would show up randomly without calling. They would smoke cigarettes and put them out in my yard.
Response from Turn Key Roofing & Home Improvements
"This client are scam artist. Please google the client who is an Attorney at law and see all of his terrible reviews. They owe us over $13,000.00 that they never paid. The member posted this review when we told our collection agency to send the dogs after them. Please go look at her house and see how great it looks. We have filed a lien but they have filed bankruptcy and the house is being forclosed on. We hope to get our money but it doesn't look good. I'm sure the client knows what he is doing and never plans to pay us. $13,000 is a lot of money for a small business and he doesn't care who he bankrupts. Its a good thing we have a business built up but I hope no one else has to go through this with the client. We would never yell at anyone and we had 3 guys onsite that can verify what was said when we met with them. They are horrible people! Sincerely, Leah"
Dallas F.
Nov 2011
Scott, Turnkey's sales rep, did a very good job in helping me select shingle color, style and manufacturer. He also helped select a replacement skylight. When we had proposed changes to the project, Scott worked with Leah, in their central office, to make sure that I had updated project quotes. Most of the time, new quotes were in my email before I could get to my computer. Excellent response. None of the other 5 bidders were anywhere nearly as responsive to my questions and proposed project changes. Scott selected an excellent subcontractor to actually perform the re-roofing work. The work began on time, progressed without interruption, and was completed in a very reasonable time period. The work crew covered and protected areas which could be damaged by their work. They covered and protected the existing guttering from damage by ladders and falling roofing materials. While the weather was cool and dry (what good luck), the workers made sure that the roof was completely protected each night. At the end of the project, the work crew did a very thorough clean up job. They picked up, swept up, and vacuumed up the entire work area. They also used magnetic devices to pick up nails on the ground and in the bushes, and around the full job site. The work crew did such a good job, I gave each of them a small tip when they finished. Now, a week later, I can barely tell any work was done, except for the great looking new roof and skylight. Finally, the completed project cost was exactly as quoted up front. Great job Scott, Leah and the entire work crew.
Response from Turn Key Roofing & Home Improvements
"Hey Member, Thanks for your review. Please let us know if you ever need anything else done. Sincerely, Leah"
Licensing
State Contractor License Requirements
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FAQ
Turn Key Roofing & Home Improvements is currently rated 4.4 overall out of 5.
Turn Key Roofing & Home Improvements accepts the following forms of payment: CreditCard
Yes, Turn Key Roofing & Home Improvements offers free project estimates.
No, Turn Key Roofing & Home Improvements does not offer eco-friendly accreditations.
No, Turn Key Roofing & Home Improvements does not offer a senior discount.
No, Turn Key Roofing & Home Improvements does not offer emergency services.
No, Turn Key Roofing & Home Improvements does not offer warranties.