Total Home Exteriors Inc

"We installed a new roof for Mr. & Mrs. [Member Name Removed] in 2012. Shortly after the roof was completed, Mrs. [Member Name Removed] called us back out to look at what she thought was rotten wood in the laundry room. Tim inspected and found the area to be solid-not rotten...just discolored. When we tear a roof off, we inspect all decking and replace areas that are found to be rotten. Mrs. [Member Name Removed] did have rotten wood that we replaced, but not in the laundry room. We have not heard from Mrs. [Member Name Removed] in over 4 years concerning this issue. Our first contact was a certified letter received from her on March 23, 2017, stating that she wanted us to take care of the rotten wood in the laundry room. Tim went out the same day to inspect the issue and told her the same thing-no rotten wood found. She said in her letter that she had a home inspector out in 2015 and the report stated that the wood should have been replaced. We've asked for a copy of that report. We told her that we will be glad to meet with her inspector at the home to go over our findings, but her response was to serve our company with a trespass notice. Our office called Advantage Inspection on April 10, 2017, to see if they were the company that provided an inspection for Mrs. [Member Name Removed]. We were told that there was an inspection done for the Mrs. [Member Name Removed] in February 2015, but not for [Member Information Removed], which is the address we did work at. There is no leak coming from the roof and no rotten wood in this area. The laundry room is a non-insulated, non-heated or cooled area with a concrete floor. The smell could be happening for numerous reasons. We were hired to install a new roof and replace rotten wood found on the roof, which we did. We are so sorry that the [Member Name Removed] have a problem, but there is nothing further we can do for them at this point."

"We appreciate the feedback and the review, but want to respectfully disagree with the quality and overall grade of C given. When Tim was first called to the property for a roofing estimate, he immediately discovered hail damage that the customer was unaware of. Their insurance company ended up paying to replace the roof. However an insurance company will only replace the roof with the same material that is currently on it. Tim strongly recommended to the homeowners that they install a commercial membrane roof system on a portion of their roof. The technical reason: There is a 1/12 pitched roof that meets a 2/12 pitched roof that had shingles on it originally. Due to the way new shingles seal down, it is no longer recommended to install 30 year architectural shingles on anything below a 4/12 pitch. Mr. [removed member name] wanted to put the roof back the way it was installed originally. After a couple attempts at making the shingles work, we decided to remove them at our expense and install the commercial membrane roof that Tim originally recommended. To our knowledge the roof has not leaked since. There were a few ceiling tiles in the home that were damaged and we replaced them. The problem we ran into is that the tiles in the home are older and are no longer made, but we installed the closest match possible. We were not aware that there were any additional ceiling repairs that had not been taken care of. When we were last at the home, we were told that the homeowner was pleased with the work and have not have not received any contact from them stating otherwise. We strive to provide quality service in every aspect of our work and are willing to complete any repairs that Mr. and Mrs. [removed member name] feel need to be done. Thank you"