Enloe Residential

It was over a thousand dollars but I don't remember how much over.  It was a lot.  They installed a new gutter just on one side of the house.  I had gutters on the rest of the house; there was one side that didn't.  I think it was fine; they just put a gutter on.  I have no complaints.  I think they've put all my gutters in so I probably would use them again because I'm familiar with them. 

The windows are beautiful and I can't say enough on the quality and how nice they look. The difference in the energy bill is night and day.

When they installed my windows they cracked almost every plaster wall in the process. They were going to leave and not fix it. They came back and filled them in and it didn't ever look right. The windows were supposed to help with my energy efficiency, and it has not. They were also not capped off properly and they told me to use spray paint to fix it myself. They didn't caulk the windows properly and they sent a group out to fix that, and they ended up damaging my brick surface.

Great product but the company is a struggle to work with.
On November 16, 2015 I called Enloe Residential and scheduled an appointment for an estimate.  The estimator arrived promptly the next day and gave me an estimate.  I agreed to the work and paid a down payment.  The estimator indicated I would be contacted to schedule the installation soon.  My check cleared my bank two days later.  Unfortunately this would be the last transaction with Enloe that occurred quickly.
After a month of not hearing from Enloe, I called the phone number on my contract to inquire as to when the installation would get scheduled.  My call was transferred but it went to voicemail.  I left a voicemail, giving my name and phone number, address and why I was calling.  A day later my call had not been returned so I called again and left another message.  That message was not returned either.  I called a third time and left a third message which went unreturned.
I gave up and called a different number listed on their advertisements and explained that I had left three messages but no one had returned my calls.  I was transferred to the General Manager but had to leave a voicemail. That message was not returned.  I called again the next day and left another voicemail that was not returned. Finally after nearly a week of calling, I was contacted to schedule the installation.  No one mentioned my voicemails that went unreturned or explain why it took so long to call me back.
The first date for installation had to be postponed due to weather.  Later that day the installer for the soffit repair called to schedule their work.  Unfortunately they did not show up that day (due to a family emergency) and since they didn?t have my phone number written down, they couldn?t call me.  The next day they showed up quite unexpectedly and did their work and told me the gutter installer would be at my home later that day, but no timeframe.  Late that day the gutter installer arrived.  He apologized for not calling because he did not have my phone number.
My check for the down payment cleared my bank in lightning speed, yet it took five weeks to get the work scheduled.  Installers that don?t have the customer?s phone number is obviously a poor business practice.  Further, when I call their company they answer as ?Southern Window and Siding Company.?  At this point I?m still not completely sure who I did business with.
Although this company has a great product, they are very frustrating to work with. On the bright side, the installers (who appear to be sub contractors) are very pleasant, professional and courteous. It was NOT their fault that Enloe Residential didn't give them my phone number.


UPDATE 1/13/2016:  After sending Enloe a copy of my review, I received a call from the company's owner.  He apologized very sincerely and explained some steps his company is taking to fix the issues I had.  I firmly believe he will, so I'm amending my review to reflect that I recommend them. If you decide to use Enloe I truly hope you don't have my experience!

Everything went well.

The product was good. The servicemen who came out were horrible. They were rude and they didn't clean up after themselves. There were nails, glass. It was a mess that we had to clean up. We had to rent a garbage dumpster to get it all cleaned up. We complained and complained to them but they didn't do anything. We sent them a bill, but they never returned it. Other than that, the products are very good. They did good work. The work was good and the product was good. The service and clean-up were horrible.

The contractor did an awesome job. Very happy...he went above and beyond what was required. We love it..