STILSON ROAD AUTO PARTS & REPAIR

Technician (and owner) Norb found no problems when diagnosing with computer. I then requested a tune-up with new wires, cap, plugs, etc. (price $229.00) Several hours after agreeing to do the tune-up, Norb called to say he had broken a plug and could not remove two others. He told me that he would have to remove the motor's head to remove the broken plug, at a cost to me of about $900.00. I objected and expressed that I did not feel that I should absorb the cost of his mistake. Later I asked him to write me up a quote for the additional work when he told me he had been able to extract the broken plug but the two still remained that he could not remove. His quote for additional work was $967.00. Although he told me the truck was OK to drive, I later experienced symptoms of tapping noise and stalling so I had it towed. I ended up taking it to the dealer where they were able to remove the two plugs and cleared out whatever debris had fallen into motor at a cost of $350.00