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Gutter Helmet d/b/a Moonworks Home Improvement
Seamless Metal Gutters - Install, Seamless Metal Gutters - Repair, Asphalt Shingle Roofing - Install or Replace,
About us
Jim Moon started Gutter Helmet of New England in 1993. Gutter Helmet quickly grew and homeowners began asking him to install other products. What started as a gutter protection company, quickly grew into one of New England's premiere home improvement companies, Moonworks Home Improvement. In addition to Gutter Helmet, Moonworks also provides high quality products including; Heated Helmet, Ice Defense, Dr. Energy Saver, and GAF Roofing.
Business highlights
32 years of experience
Services we offer
Gutters Gutter Protection Gutter Covers Heated Gutters Ice Defense System
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.555 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 69% | ||
| 18% | ||
| 7% | ||
| 4% | ||
| 2% |
Showing 1-25 of 55 reviews
Carl S.
Jan 2018
I would void these guys like the plague. The original estimate for their "Ice Defense" system was # 3700 and I was told I needed to figure a couple of hundred dollars additional to have their electrician connect the wiring. After the install, I come to find out that their electrician actually wanted over $ 5000 to do the wiring. That's right FIVE THOUSAND ! After a months worth of e-mails and calls back and forth they finally hooked me up with a different electrician that said he got calls like these from a lot of their customers and the cheapest he could do it for was THREE THOUSAND. More calls and more e-mails and they finally agree to split the cost (to avoid small claims court), and the units are finally wired up. Of course by now the first winter is over so I never actually turn them on until the following winter. When I finally do get to use them, my first electric bill is almost $300 higher than any previous bill ever. Contacted them about that and never heard back. Just had them on this winter for ONE DAY during the last storm and my bill is almost $150 dollars higher than the previous month ... FOR ONE DAYS USE. A complete and total waste of time and money.
Bill C.
Nov 2017
It went great!! They were very quick to replace all of my Gutter helmet and did a great job. All of the debris was picked up and the the owner and the staff were all very nice.
Matt W.
Jun 2017
Very well. Clear communication, punctual, quality installation
Renee B.
Jun 2016
unknown
Response from Gutter Helmet d/b/a Moonworks Home Improvement
"We appreciate you taking the time to give a review! Thank you so much for the A rating, we are happy to hear of your fondness with Moonworks!"
Dick N.
Apr 2016
unknown
Stephen S.
Jan 2016
unknown
Cyril D.
Jan 2016
unknown
Brennan W.
Jan 2016
unknown
Response from Gutter Helmet d/b/a Moonworks Home Improvement
"We appreciate you taking the time to give a review! Thank you so much for the A rating, we are happy to hear of your fondness with Moonworks!"
Anthony F.
Jan 2016
unknown
Ben D.
Nov 2015
unknown
Response from Gutter Helmet d/b/a Moonworks Home Improvement
"Thank you for taking the time to write a review, we are always happy to hear from happy customers! Please give us a call if there is anything else we can help you with."
Michael S.
Aug 2015
First contacted Moonworks for an estimate on installing the Gutter Helmet product on our home. This was based on recommendations from both some friends and our neighbor. The sales / information call was scheduled promptly by the office staff. Our salesperson Emil called on the scheduled day to say he was running a bit late for our appointment and would be about a half hour late. He arrived at the time he said he would and spent considerable time explaining the benefits of this product and compared it to other options, most of which I had tried before with limited success. It was not a high pressure sell and he did the measurements of our house carefully and produced an estimate that would be good for 30 days. We decided to go with the product and had Emil write up the contract. We specified that there was a period that we would be out of the country and he said that would not be a problem and would inform the scheduling person.
The job was scheduled for 8/26 as agreed. The technicians arrived on time that day as promised to do the work. They were both pleasant and very professional about doing the job. They worked steadily throughout the day until the job was completed and cleaned up any debris that was left from the old gutter screens, etc. They readily answered any questions that I had, again explained the warranty for the product, and the end result looks excellent. We have not had any heavy rains as yet, but I am certain the product will perform as advertised. I am very satisfied with my experiences with this company and would recommend it to anyone interested in this type of work.
The job was scheduled for 8/26 as agreed. The technicians arrived on time that day as promised to do the work. They were both pleasant and very professional about doing the job. They worked steadily throughout the day until the job was completed and cleaned up any debris that was left from the old gutter screens, etc. They readily answered any questions that I had, again explained the warranty for the product, and the end result looks excellent. We have not had any heavy rains as yet, but I am certain the product will perform as advertised. I am very satisfied with my experiences with this company and would recommend it to anyone interested in this type of work.
Response from Gutter Helmet d/b/a Moonworks Home Improvement
"Thank you for your positive review! Please let us know if there is anything else we can do for you. Keep in mind that as a customer of Moonworks, you are entitled to a 30% discount on any other products that we offer! And of course, give us a call if you experience any issues with the system or have any further questions, we would be happy to help."
Brian M.
Aug 2015
Very poorly. I had to chase Moon Works with numerous calls. The only scheduled visit that was on time was the visit with the salesman, Mr. Iannucci. Please read on.
I contacted Gutter Helmet and referred me to Moonworks as the installer. I scheduled an appointment with their salesman Emil Iannucci and agreed to the work and price. Signed contract at end of April 2015. Mr. Iannucci stated about 4-8 weeks. After 8 weeks I tried to contact him via phone and email, no response, several attempts. I called Moonworks several times and finally got an installation date. They installed/repaired gutters, all but the electrical (hidden heat wire hook-up). I was told that the electrician would call me within two weeks to finish. I again, after two weeks called Moonworks and they could not get in touch with their service department, same as earlier. Waited for a call back. I received a call after they called me in error, looking for someone else! I was in the middle of writing a complaint letter to the BBB at that time and told them. They scheduled the electrician for July 23rd. On the 23rd a NO-SHOW! I called them and they had rescheduled for August 4th without the courtesy of a call telling me so. Finally, it was completed per the electrician on August 4th. It took from April 23rd to August 4th for a job that took one to two days. No communications between their departments, no return calls and expect to chase them via phone. They will call you for the end balance owed though, they had no problem with that. One more note, I can't test the work until a snowfall. I hope their work is better than their communication. I also complained to Gutter Helmet about their sub contractor. Gutter Helmet never contacted me about this.
I contacted Gutter Helmet and referred me to Moonworks as the installer. I scheduled an appointment with their salesman Emil Iannucci and agreed to the work and price. Signed contract at end of April 2015. Mr. Iannucci stated about 4-8 weeks. After 8 weeks I tried to contact him via phone and email, no response, several attempts. I called Moonworks several times and finally got an installation date. They installed/repaired gutters, all but the electrical (hidden heat wire hook-up). I was told that the electrician would call me within two weeks to finish. I again, after two weeks called Moonworks and they could not get in touch with their service department, same as earlier. Waited for a call back. I received a call after they called me in error, looking for someone else! I was in the middle of writing a complaint letter to the BBB at that time and told them. They scheduled the electrician for July 23rd. On the 23rd a NO-SHOW! I called them and they had rescheduled for August 4th without the courtesy of a call telling me so. Finally, it was completed per the electrician on August 4th. It took from April 23rd to August 4th for a job that took one to two days. No communications between their departments, no return calls and expect to chase them via phone. They will call you for the end balance owed though, they had no problem with that. One more note, I can't test the work until a snowfall. I hope their work is better than their communication. I also complained to Gutter Helmet about their sub contractor. Gutter Helmet never contacted me about this.
Response from Gutter Helmet d/b/a Moonworks Home Improvement
"It was nice to speak with you today. As discussed, please let us know of any questions or concerns with your Gutter Helmet system! Sorry again for the delays on our end, as this has been a very busy year for Moonworks, after the winter we experienced last year. We hope that you will find yourself to be a very happy customer for a long time to come!"
Kathleen H.
Jul 2015
unknown
Response from Gutter Helmet d/b/a Moonworks Home Improvement
"Thank you for your review! We apologize again for the miscommunication on our end. This has been a very busy year for Moonworks and mistakes do occur. We appreciate your patience in the matter and are happy that we were able to get the job installed at your convenience. Please don't hesitate to call if we could assist you with anything else!"
Monique B.
Mar 2015
unknown
Response from Gutter Helmet d/b/a Moonworks Home Improvement
"We appreciate you taking the time to give a review! Thank you so much for the A rating, we are happy to hear of your fondness with Moonworks! As you stated, give us a call with any further issues."
Lorrie S.
Feb 2015
Happy.
Response from Gutter Helmet d/b/a Moonworks Home Improvement
"Thank you so much for your A rating! We thank you for your patience while we attempted to resolve the problems you were faced with over this rough winter in a timely manner. It is satisfying to know that we were able to provide you with the excellent customer service that we strive to uphold!"
Janice B.
Jan 2015
unknown
Response from Gutter Helmet d/b/a Moonworks Home Improvement
"Thank you so much for your review! We are always happy to hear positive feedback, as we strive for costumer satisfaction. Thanks again for choosing Moonworks!"
Anne D.
Jan 2015
unknown
Response from Gutter Helmet d/b/a Moonworks Home Improvement
"We are sorry to hear of your disappointment with Moonworks. Unfortunately, the warranty was voided when your roofer reinstalled the Gutter Helmet system. This warranty exclusion is stated in the paperwork you received upon purchase. Our records show that your system was installed in March of 2006, and up until this recent occurrence, we have had no requests to service it. We hope that you were satisfied with our product while it was under warranty and could reconsider your negative outlook on Moonworks, as the issues you are now experiencing are more than likely due to the reinstallation by your roofer. We strive for excellent customer service and are sorry we could not be of more help to you."
Diane J.
Dec 2014
unknown
Response from Gutter Helmet d/b/a Moonworks Home Improvement
"Thank you so much for taking the time to write a review! We are very happy to hear that your experience with Moonworks has been satisfactory. Thanks again for choosing Moonworks!"
John G.
Jun 2014
HOUSE GUTTERS WERE COMPLETELY CLOGGED WITH SEVERAL BIRD NESTS AND OTHER DEBRIS
THE WORKER DID AN EXCELLENT JOB
THE WORKER DID AN EXCELLENT JOB
Response from Gutter Helmet d/b/a Moonworks Home Improvement
"Thank you for taking the time to review Moonworks. We are so happy that we could assist you with your clogged gutters. Thank you for choosing Moonworks!"
Kerri K.
Jun 2014
unknown
Response from Gutter Helmet d/b/a Moonworks Home Improvement
"Thank so much for reviewing Moonworks. We are so happy to hear that we were able to help you out and save you so money in the process. I am so sorry to hear about your shrub but am glad that you had an overall positive experience. Thank you for choosing Moonworks!"
Mary S.
Jun 2014
unknown
Response from Gutter Helmet d/b/a Moonworks Home Improvement
"Thanks so much for taking the time to review Moonworks! We hope you are enjoying your new gutter protection system. If in the future you decide to add more onto your home, please give us a call! We look forward to working with you in the future."
Bhikhaji M.
Apr 2014
unknown
Response from Gutter Helmet d/b/a Moonworks Home Improvement
"Thank you so much for taking the time to review us. We hope you enjoy your gutter protection system for years to come!"
Leo O.
Feb 2014
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Response from Gutter Helmet d/b/a Moonworks Home Improvement
"Thank you so much for taking the time to review us. We hope you enjoy your gutter protection system for years to come!"
Susan G.
Oct 2013
aAl went beautifully with both installations - the Gutter Helmet which was done a few years ago and solved the leaf-clogged gutters I had and last winter, the heated roof coils, gutters and downspouts which prevent the ice build-up and melting that creates ice-dams and tremendous damage within the walls and elsewhere. I have a switch in my kitchen which I turn on when snow is predicted or begins to heat the roof, gutters and downspouts. It is a low heat that melts but is not a hazard and the wiring material is a heavy outdoor gauge. I have found that all the materials used by Gutter Helmet for their various products are of very high quality and the products themselves work as advertised. I doubt I will ever have snow, icicles or ice dam problems ever again because the ice cannot build up due to constant low heat and the roof coils melt snow and channel it down to the gutters which have Gutter Helmet over them. It is a perfect solution in my opinion to winter where snow and ice are constant threats and the damage from both can be extremely costly. And, if you use your homeowners insurance to pay for it, your premiums go up or worse, you can be cancelled. I truly do love the Gutter Helmet products I have purchased (the parent company, Moonworks, in Rhode Island, offers several different kinds of products, many of which I have not used....yet). And, the people from Moonworks/Gutter Helmet are terrific as well.
Response from Gutter Helmet d/b/a Moonworks Home Improvement
"Thanks so much for the wonderful review! We love getting all A's! We are so thrilled to hear that you love your Gutter Helmet and Ice Defense system. They really are the perfect combination for New Englanders! Thank you for choosing Moonworks and keep us in mind for any future projects!"
Claire M.
Jun 2013
When we made the initial contact with Gutter Helmet, my husband and I were expected to be home, and I liked that they wanted us to both be knowledgable about the product. Emil, our kind sales representative met with us for almost 2 hours, and was very very clear and communicative about the product and great at answering any questions. He told us again and again that the company would cost more than others, and indeed he was right. We decided to go for it, despite the cost, since it really made sense for us given our multiple trees, past bird nesting problems, and desire to own our home for the long term.
After our meeting with him, we didn't hear anything until we called Emil ourselves and made the commitment. He drew up the papers, mentioned a price increase coming soon, and that we should sign the papers and get the deposit to him ASAP so we could 'lock' into the lower current price. We don't like to be pressured and weren't sure if it was gimmick to get us to buy quickly, so I called the main office in RI and they actually confirmed the price increase, which helped to calm our nerves a bit.
Then, we started to receive constant calls and emails from Emil pressuring us to give him the papers and our credit card information. I felt weird leaving my credit card information over the phone, as he suggested, so I called the main office again and took care of it all with them directly, making sure that Emil got the proper credit and didn't complain at all.
We knew it would be 6-8 weeks until the product was installed, so we were patient. Then about 2 weeks into the wait, I thought to call and see what the ETA was because we had travel plans coming up. They told me it would be happening in about a week or so. After this point, we had to call and get any information we could about time/exact date...they don't even call the day they are coming.
Although the product looks great so far, we weren't impressed with the communications we had with the company. We shall see with time if we ultimately have to never clean our gutters again!
After our meeting with him, we didn't hear anything until we called Emil ourselves and made the commitment. He drew up the papers, mentioned a price increase coming soon, and that we should sign the papers and get the deposit to him ASAP so we could 'lock' into the lower current price. We don't like to be pressured and weren't sure if it was gimmick to get us to buy quickly, so I called the main office in RI and they actually confirmed the price increase, which helped to calm our nerves a bit.
Then, we started to receive constant calls and emails from Emil pressuring us to give him the papers and our credit card information. I felt weird leaving my credit card information over the phone, as he suggested, so I called the main office again and took care of it all with them directly, making sure that Emil got the proper credit and didn't complain at all.
We knew it would be 6-8 weeks until the product was installed, so we were patient. Then about 2 weeks into the wait, I thought to call and see what the ETA was because we had travel plans coming up. They told me it would be happening in about a week or so. After this point, we had to call and get any information we could about time/exact date...they don't even call the day they are coming.
Although the product looks great so far, we weren't impressed with the communications we had with the company. We shall see with time if we ultimately have to never clean our gutters again!
Response from Gutter Helmet d/b/a Moonworks Home Improvement
"Thank you for your comments. We appreciate all feedback we receive and we will use it to improve communications. As a company that strives for excellent customer service, I apologize that you did not receive this. We hope that you are enjoying your Gutter Helmet! Do not hesitate to contact us in the future if you need anything. Thanks for choosing Moonworks!"
Licensing
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FAQ
Gutter Helmet d/b/a Moonworks Home Improvement is currently rated 4.5 overall out of 5.
Gutter Helmet d/b/a Moonworks Home Improvement accepts the following forms of payment: CreditCard
Yes, Gutter Helmet d/b/a Moonworks Home Improvement offers free project estimates.
No, Gutter Helmet d/b/a Moonworks Home Improvement does not offer eco-friendly accreditations.
No, Gutter Helmet d/b/a Moonworks Home Improvement does not offer a senior discount.
No, Gutter Helmet d/b/a Moonworks Home Improvement does not offer emergency services.
No, Gutter Helmet d/b/a Moonworks Home Improvement does not offer warranties.