American Energy Savers

It's been very difficult to work with this company.  They completed the work on 2/4.  Since completion the whole downstairs of my home started smelling like soot.  I called AES on 2/7 and scheduled the appointment for 2/11 to fix the issues.  They blew the 2/11 appointment off by leaving a voice mail.  They said I needed to get a damper and they would be happy to install it for $350.  However I never had an issue with my damper or the soot smell until AES completed the work.  Therefore I cancelled the $1,660 payment with my credit card company later that same week.  I have called AES frequently since that time, many times every other day.  All that happens is nobody picks up the phone or if they do, they say a service rep will call me but the rep never calls.  At this point I'm getting pretty fed up with AES not responding and the soot smell getting worse. If they think they can fix it I would want them to, otherwise I'm left with no other option but to call someone else.  I do not recommend AES to others.

Instead of bolting them down, they simply glued them down and they came off during Hurricane Sandy. They said it came with a guarantee. They promised to come 6 different times and haven't showed up yet.